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We had a wonderful stay and thoroughly enjoyed our experience. The hotel was clean, comfortable, and well-maintained, with excellent facilities for families. The staff were friendly, attentive, and always willing to help, making us feel welcome throughout our stay. The amenities were great, and everything was convenient and enjoyable. Overall, it was a relaxing and pleasant experience, and we would happily stay here again in the future. Highly recommended for families. ⭐⭐⭐⭐⭐

Facilities: The room was quite spacious, and the bedding was excellent. The facilities were of high quality and the decor was very upscale, with great attention to detail. Cleanliness: It was clean and tidy, and the towels were white, but the bath towels were thin and a bit stiff. Service: The front desk staff were warm and attentive, and they even gave me a Sky.ar experience card. Environment: It's very convenient for getting around and shopping nearby.

This was my first time staying at the Somerset Hotel in Phra Ram 9. It's just a 5-minute walk to Central Rama 9, which wasn't far even with a stroller and a baby. The Phra Ram 9 MRT station is only about 2 minutes further. The hotel offers a shuttle service to these two stops every hour on the hour, but honestly, the distance is so short that walking is more convenient for scheduling. Since we were traveling with a baby under two, we pushed the bed against the wall. The floor under the bed was surprisingly clean and dust-free. The hotel's pool has a 50cm shallow end, which is perfect for little ones. It's great for swimming at any time except between 3:00 PM and 5:00 PM when it gets quite sunny. The hotel breakfast was decent, nothing spectacular, but it did have suitable options for our baby, which was very convenient.

We stayed at the hotel for three nights and absolutely loved both the hotel itself and the neighborhood it's in. Silom is always lively; you don't even need to go to Khao San Road. The shopping and entertainment street is right by the hotel, where you can find everything imaginable – shopping, shows, bars (I recommend the Irish pub with live music directly opposite the hotel), clubs, and stores. The large, fantastic Central Park shopping mall is only a 10-15 minute walk away. The room was beautiful and genuinely spacious, everything felt brand new, and the bedding and snow-white fluffy towels were delightful. The spacious shower had a bench and a rain shower, and the toiletries were good. The staff were simply wonderful, friendly, and always eager for a bit of small talk. The guys at reception and in the bar – you're amazing, I'll definitely come back to this hotel next year just for you. I asked for a high-floor room with a beautiful view and they provided it without question and with a smile. The hotel has a beautiful lobby and a restaurant area where breakfast is served. There's also a bar on the ground floor with exquisite decor. Housekeeping was daily, and the beds were so comfortable that it was impossible to get up for breakfast – you just don't want to leave them! There's a pool with welcoming staff at the bar; though the pool is small, the water is very pleasant, warm, and clean. I wholeheartedly recommend this hotel to anyone who values comfort and interior design but doesn't want to overpay (like for a W hotel). This hotel is no worse, and its staff make it a place you want to return to.

The hotel's location is pretty good. There's a convenience store downstairs, and about 500 meters south, you'll find a large shopping mall and a night market. To the north, there are all Chinese restaurants. The room itself is quite spacious. Compared to hotels in China, the decor is a bit dated, but it's very clean and the bed is large and comfortable. The front desk staff can provide basic Chinese service, so checking in was easy. The breakfast spread is also quite rich. It might be a little far from the main attractions, though.

We had an amazing stay at this beautiful property. The location is perfect, right on the banks of the Chao Phraya River, offering lovely views and a peaceful atmosphere. The hotel also provides a complimentary boat shuttle service to the nearest pier, making it incredibly convenient to explore IconSiam, WatArun, WatPho, Asiatique etc. Hotel has an outstanding hospitality. Every member of the staff—from the bell attendants and reception team to the housekeeping staff, are warm, courteous, professional, and always eager to help. We even got a complimentary upgrade from a Deluxe Premium Room to a Suite, which made our stay even more memorable. The suite was spacious, elegant, and very comfortable. Breakfast got a huge variety to offer. Overall, it was a wonderful experience, and we would highly recommend this hotel to anyone looking for a luxurious stay with exceptional service in Bangkok. We would definitely love to return on our next visit. View from our room is attached.

Good hotel in a convenient Bangkok location and in excellent condition. Everything was clean and worked properly. The staff were polite, friendly, and attentive. Breakfast and housekeeping could be arranged for an extra charge, although we didn’t use these services since there are plenty of places nearby for breakfast, lunch, and dinner. The only downside was that you can hear the neighboring room’s doorbell, even when the “Do Not Disturb” mode is on. Also, fresh water and toilet paper were not replenished automatically. The rooftop pool was a nice bonus and had everything needed for a comfortable stay. Overall, we were satisfied and can confidently recommend this hotel.

Two-story apartment with an incredible view of Bangkok. A comfortable apartment with everything you need: bedroom, kitchen area, dining area, living room, balcony, and bathroom with a shower. Air conditioners are available throughout, allowing you to regulate the temperature. The 7/11 store is a 7-minute walk away. GRAB delivery usually takes 40-50 minutes. The area is quite far from cafes, the metro, and main attractions. A one-way taxi ride to the city center costs approximately 300-400 baht (by car). The service was pleasant, and the staff were very responsive.

This was our second stay, and we recommend it. It’s convenient, clean, and worth your money. The room we stayed in was clean, had a big refrigerator, a stove (you need to notify the staff if you want to use it), some kitchenware, and a laundry machine on the 2F. They have a tuktuk that can take you to the nearest BTS, and a 7-11 just outside the property. Breakfast was good, but I felt like it was limited. Overall, very delicious. Will come back!

Addressed to Jon Warmington, the General Manager I recently stayed at Grand Mercure Bangkok Atrium room 842 from 27 May to 1 June and would like to share some feedback regarding my experience. First and foremost, I would like to emphasize that I genuinely enjoyed my stay. The hotel, facilities, and the majority of the team members provided excellent service, and overall I had a pleasant experience. In fact, I am not the type of guest who frequently raises complaints. During my travels, I spend very little time in my hotel room. Most of my day is spent outside the property, and my interaction with the hotel is generally limited to breakfast and sleeping. As such, it takes a significant issue for me to feel compelled to formally raise a concern. The first issue relates to breakfast. During my stay, I invited a Muslim friend to join me for breakfast. He entered the restaurant with me but did not consume any food because he was unable to find suitable options that met his dietary requirements. While I acknowledge that I did not raise this directly with the restaurant team at the time, I was surprised when Reception later informed me that they had verified that my friend had taken breakfast. From my perspective, entering the restaurant should not automatically be considered as consuming breakfast when no food was actually taken. Nevertheless, I have decided to let this matter rest and move on. The second issue is far more serious and is the primary reason for this email. On my final night at the hotel, I was expecting a visitor. However, Reception did not contact me to verify whether I was expecting anyone before allowing my visitor access to the guest floors. Instead, my visitor was simply directed to my room and arrived at my door unannounced. Having worked within the Accor group for approximately 15 years as a Duty Manager in Singapore, I am very familiar with hotel operational procedures, guest privacy standards, and security protocols. It has always been my understanding that when a visitor arrives for an in-house guest, Reception should first contact the guest to obtain authorization before granting access to the room floors. While my visitor was indeed expected on this occasion, Reception had no way of knowing that without contacting me first. Had the visitor not been known to me, this could have resulted in a serious security and privacy issue. In my professional opinion, allowing a visitor direct access to a guest room without prior verification is unacceptable and falls short of the standards expected from an Accor property. What further disappointed me was the handling of the matter after I raised my concern. I wish to be clear that I am not seeking compensation of any kind. My concern is not financial. Rather, I expect an appropriate resolution and acknowledgement of the seriousness of the issue. Simply being told ”sorry” was not sufficient given the nature of the security lapse. The alternatives presented to me by the Night Manager were also, in my view, unreasonable. One option was for me to move to another room on my final night. Considering that I was due to check out the following morning, I found this solution impractical and disruptive. Being asked to pack my belongings and relocate because of an issue that was not caused by me did not seem to be an appropriate resolution. I was also informed that a Reception Manager would speak with me. However, I was unable to wait indefinitely for the manager's arrival. As a guest who was raising a legitimate concern, I do not believe I should have been expected to delay my evening plans or remain available for an uncertain period of time. Furthermore, I was scheduled to leave the hotel at 7:00 AM the next morning in order to arrive at the airport early for my flight. For these reasons, I felt that the issue was not properly addressed during my stay, which is why I am bringing it directly to your attention. I am raising this matter not only as a guest but also