Find 5-Star Hotels in Abu Dhabi

The Shangri-La brand is truly trustworthy. Its Arabian castle-style architecture is impressive, and it's located right across from the beautiful Sheikh Zayed Grand Mosque. The front desk service was excellent. My only regret is that I overslept and missed breakfast!

The hotel offers good value for money if you’re looking for an affordable 5-star stay, but it didn’t quite deliver the level of service and experience I expected from a luxury property. The room was spacious, clean, and comfortable, although fairly basic in terms of design and amenities. One of the highlights was the nice view of Qasr Al Watan and the nearby Emirates Palace Mandarin Oriental. The gym was well-equipped, while the pool and beach areas were decent but not particularly memorable. Service could be improved, especially around staffing. The towel booth often seemed understaffed, and in general the hotel appeared to be operating with limited personnel, which affected the overall experience. I wouldn’t necessarily recommend it to travelers seeking a true luxury resort experience. However, if your priority is finding a reasonably priced 5-star hotel with clean rooms, good facilities, and attractive views, it could still be a suitable option.

Really spacious room, lots of closet space, and huge bathroom. Amenities wise, it was really upsetting that the adult-only pool was too full so we got rejected and had to use the family pool. And next to the family pool, there was a really loud construction happening so it wasn't a relaxing time by the pool.

This hotel is popular with Chinese tour groups, so the breakfast menu conveniently includes Chinese options. The room decor is simple and stylish. Its location is fantastic, right between the Presidential Palace, the Louvre, and the Grand Mosque, making it easy to get around by taxi. Plus, there's a free YAS EXPRESS bus right outside the hotel that goes to all four Yas Island theme parks.

The room cleaning frequency isn't quite up to Dubai hotel standards. At mealtime, my friend joined us. Our room included two meals, while my friend's room only included breakfast. We wanted the free meals to be served as free, and the paid meals to be paid for normally. However, the Asian hostess who seated us showed an impatient expression before we even spoke, and immediately assumed we had exceeded the guest limit. That felt a bit offensive. However, the hotel's pool, food, and kids' club (the staff even joined in the exercises!) were all pretty good. The toilet in our room had a completely enclosed wooden door, which made the kids scared to use it alone, so an adult had to go with them every time. We didn't take their shuttle bus to the theme park because it showed a 30-minute wait and another 30 minutes to get there. We just took a taxi instead, which wasn't too far, about 15 minutes by taxi. The taxi fare was a bit expensive, but the kids couldn't wait any longer. The chocolate at this hotel is amazing!

I booked a package that explicitly advertised a room upgrade opportunity. When I noticed that no upgrade had been provided, I asked about it at the front desk. I was immediately told that upgrades were “subject to availability” and it is unavailable... After I pointed out that Abu Dhabi hotels are nowhere near full at the moment, she still said it is nearly full because it's weekend. Well lets check out the 'full occupancy' photos i attached.... :) Only after I firmly pushed back did she reluctantly offer an alternative, a garden-view room. Since I wasn't interested in a garden view, I requested what should have been my original category preference: an unblocked city view. The alternative she eventually offered was a higher-floor, but with a twin room with even more side-facing view. Having no better option, I accepted it and ended up spending my honeymoon in a twin-bed room. If the hotel is unwilling to provide upgrades, then it should stop promoting packages that create expectations in the first place. There were several other shortcomings on the part of the front desk and the guest relations, but I will leave them out of this review. What ultimately saved this stay and turned it into a memorable experience were Umar, who warmly introduced us to the room, and John from the Butler Department, whose kindness and genuine care left a lasting impression. These two gentlemen genuinely understand what true hospitality means and are among the brightest representatives of Emirates Palace. The hotel management should recognize and take good care of them, because they are the people who make guests want to return.

We booked through the Trip website and were offered a great deal. The hotel did not meet my expectations, despite being one of the most expensive hotels on Yas Island, affiliated with Hilton, and located in the capital of the UAE, Abu Dhabi. Although the room design was beautiful and the hotel opened in 2018, we encountered several issues. First, the bathroom had multiple problems, as shown in the attached photos. The bed and pillows were uncomfortable, and there was dust on the shelves and tables. Additionally, the receptionist, an Egyptian employee whose name I do not recall exactly (I believe it was Kirillos), was not as welcoming or courteous as the other staff members. Karolos offered us a free upgrade to a room with a bunk bed for children, rather than a room with better size or view as one might expect. The room was not in good condition, and we even found leftover chips in the upper bunk bed. He also tried to convince us to take a suite for an additional charge, which was not something we wanted to discuss after a long flight. Moreover, no welcome gesture was offered to us or our child. On a positive note, the breakfast staff were exceptionally attentive and provided outstanding service with great kindness. However, I will not repeat this experience, as the price paid does not reflect the level of service or comfort provided.

Wasn’t very happy with my toilet . Shower wasn’t working well . Parking facilities are very poor and service to bring the vehicle to reception was very very delay . Shortage of staff. But location is good , rooms were decent and pool was goods

Very close to the sea, and the facilities were decent. However, the bathroom light was broken, but it was fixed the next day. Facilities: A bit old. Hygiene: Alright. Environment: Excellent. Service: Very good. Free access to the surfing pool, wave pool, and lazy river: Didn't use them, but they looked good.

Great location for a 2 day solo trip. Great sea view and very convenient for all the local attractions. It was very convenient for access to the excellent Corniche for walking. Always well priced taxis outside. I was on half board, breakfast though plentiful was not to my taste. However the buffet dinner was outstanding and very highly recommended. There appeared to be no reduction for a solo traveller as I had to pay for meals for 2 ! All in all a great stay and will certainly visit again!