Find4-Star Hotels in San Juan

"Absolutely loved this hotel. Ambiance is top of the line. Only regret I have is that I couldn't enjoy the pool due to a late check-in and short stay. I definitely plan to stay again!"

"The location of the hotel is good, just near the international airport, which is more convenient. But the hotel service is very general, and I am particularly dissatisfied: 1. We booked three superior rooms with a view for six nights, but only two rooms were fulfilled. One room defaulted to a small low-rise ordinary room. After many negotiations, the contract was barely fulfilled until the fourth day. 2. The hotel is very dishonest and added 78 yuan for other people’s meals to our bill. After we found out, the receptionist's attitude was extremely bad. After consulting with the restaurant manager, he admitted that there was a mistake in his work and refunded us 78 yuan. U.S. dollars, but not even an apology. This is disappointing because of the loss of intercontinental standards!"

"Stayed for six days, the experience is very good, the room decoration is not luxurious, but it is very clean Surprised that there is a lot of food and delicious Chinese food"

"The location is great, located in the old town, only a 10-minute walk from the castle, and also close to the so-called ”Umbrella Street”, in short, it is convenient to go everywhere. The hotel itself is OK, and it also has a sense of history, but we only stayed for one night, and the overall feeling was good."

"It takes 10 minutes from the airport. And 5 minutes walk to the osean attached. We arrived 6am but they allowed us early check-in because the room was available without additional charge."

"We had a great stay at the Hilton Garden Inn. It's a short car or bus ride from the eastern-side forts and Viejo San Juan, and they had a lovely pool (the second photo was the view from the pool area overlooking the lagoon) and exercise room. We had breakfast at the hotel during our stay, and the food was solid in terms of both hot and cold options (but unfortunately there wasn't any variety between days); we enjoyed the made-to-order omelets very much. The highlight included amenity of this hotel was the beach umbrellas and chairs at the Playita del Condado, which was a calmer beach and away from the ripcurrents; we were also able to use the pools at the Condado Plaza."

"Hotels in San Juan are generally on the expensive side. This one is relatively cost-effective. The hardware is OK, there are supermarkets and restaurants within 10 minutes' walk, and you can go to the beach to enjoy another parasol and chair provided by Marriot. There is a $45 credit per day to order food by the panhouse pool. There are a lot of staff, and when I arrived at the hotel, someone helped with valet parking. When I checked in, I was told that I didn't know when the room would be ready. I specifically reminded me that I wanted a quiet room. Someone skillfully helped store the luggage. As soon as we sat down for dinner, we received a text message saying that the room was ready. It turned out that the room was directly opposite the elevator, which was very noisy. On the first night, I was woken up by two knocks on the door at 3:30 in the middle of the night, and there was no one outside. I told the front desk early in the morning, and I received a thoughtful text message in the morning asking if I was satisfied with the stay. I said someone knocked on the door and informed the front desk, and the reply was polite and said that I would investigate. I didn't get a reply when I left the hotel. There was a towel in the hotel that was wet and I didn't dare to use it. If you park by yourself, you have to go to the entrance with the parking ticket and ask the staff to manually fill in the room number and name and charge the room in the system, and then you can exit from another parking lot. It seems that all the services are superficial. Check-in and parking could have been smoother. Guests' requests for rooms should not be ignored. Knocking on the door in the middle of the night should give timely answers."

"Very good hotel, with direct access to the sea, with an outdoor swimming pool with good scenery and suitable for taking pictures, the staff is very friendly and caring, the rooms are clean, and the decoration is stylish."

"We had difficulty finding the hotel at first. Street signs are not prevalent in San Juan. Once we contacted the front desk they were very helpful. The suite was comfortable and clean. The pool was warm and the hot tub suitably hot. It was not crowded at night. The onsite restaurant was very good. The staff were very helpful with getting taxis. The only negative was some early morning noise from the construction site next door."

"One of the reason we booked your hotel is that we called the customer service and they told us you could keep our luggage for more than one day. However, you didn’t do that. We have four 28 inch suitcases and we need to find another place to keep them even though we have reservation again after two days. That was a terrible experience! "