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More of a 4.5 out of 5 but I didn't have that option. The hotel was very pretty, great lobby ( mixed emotions about the caged birds but I don't know their story so---) , great bar, friendly service, good food options although way over priced and just ok, not amazing. Although the Puerto Rican restaurant on the property Mojitos had great drinks and the friendliest service. We preferred eating here over the other on property restaurants but still over priced. I suggest eating every meal off property. Now that we know there isnt anything special about the on property restaurants, thats what we'll do next time. Getting an Uber is very easy and you're a very short ride from a huge number of restaurants. I posted some Google reviews of our dining experiences but i'll post some here, too. The hotel location is great, right on the beach and 10 minutes from Old San Juan. We had a beautiful view of the beach, ocean and amenities from our room. Loved the little balcony. I think most, if not all rooms have a balcony. The elevators were very fast, we were in the 9th floor. This may not be a big deal but even though those days are over for me , i remember long waits at slow elevators with wet, tired little ones, not fun. The time of year we went was perfect (late August) after thr high season, so no huge crowds. We were able to enjoy the hammock ”park” on the property and find chairs on the beach in a great spot. Speaking if the beach, if you're looking for waves you're not really going to get them. There's a man made rock border to prevent what looked like could be some pretty intense waves were in not for that barrier. The beach is kind of a calm bay but it's nice. A beautiful blue and watching the waves crash against the rocks is a great sight to see. Exploring Old San Juan was awesome. The beautiful colors, the architecture, the history, the narrow streets, it really takes you on a journey. Great shopping and besides the touristy t shirt places, there were plenty of great artisan shops. Old San Juan is still recovering from hurricane Maria (I know - it's crazy) so there are lots of streets undergoing road construction and some businesses that are shuttered but the construction doesn't get in the way and there are a shops and restaurants galore. The construction does mean sometimes you have to maneuver to avoid closed sidewalks and may be walking under scaffolds but sort of like any major city undergoing construction because of growth, not disaster. We visited two of Old San Juan's forts (look like castles) Castillo San Cristobal & Puerta de San Juan. You get two great walks through old San Juan to both of them. All uphill to Puerta de San Juan bur a good uphill, not so strenuous that you don't enjoy the actual walk. It was pretty hot so luckily, there were plenty of places to choose from if you want to stop and have a refreshment or lunch. It's pretty easy to get turned around on the narrow, intersecting streets but just keep your tourist map handy. T

The hotel is uniquely located at the beachfront, with beautiful scenery and bright sunshine. Sitting on the beach, watching the tides, strolling in the resort complex, and swimming in the beautiful pool, great!

This was the perfect hotel for my first visit to San Juan, and I can't wait to return. Me & my mom came to celebrate my moms Birthday. And mentioning it doing check in, we were given a couple of Birthday drinks to redeem before we left the hotel to celebrate the occasion. Thanks Sylviani & Sabilya. Awesome & Professional at all times! The staff treated us well. I liked the fact that the hotel provided shuttle service to and from Old San Juan & to one of the close by beaches. Our view from the 5th floor was great also. We could see the pool & the water fountain across the street. They were both beautiful with the different colored lights at night The location was great, and a lot of things to do within walking distance. T-Mobile district was a 2 minute walk. ******, 5 minute walk. Make sure you get pictures in front of the I love PR sign that's close by. Thanks again and hope to see you soon!

Very good hotel with rooftop pool, free bar drinks, rooms with balconies and large, hotel services are also very good and the location of this hotel is very prosperous

It was an excellent hotel. The front desk staff was extremely helpful—a special thanks to Alejandra and also to a young guy (how I wish I would remember his name) at the concierge desk- who made my trip memorable by guiding me to do some fun things on this short trip.

One of the reason we booked your hotel is that we called the customer service and they told us you could keep our luggage for more than one day. However, you didn’t do that. We have four 28 inch suitcases and we need to find another place to keep them even though we have reservation again after two days. That was a terrible experience!

The second hotel of choice for San Juan, Hyatt Place is a business hotel across the street. Closer to the Old Town of San Juan, less than ten minutes by car. There are not many places to eat around the hotel, but there is a big WalMart in a six or seven minute drive. The room has a kitchenette, tableware and pots, and condiments are simple in configuration. The hotel is relatively new, the environment is not large and delicate, the swimming pool is relatively small behind the hotel, other entertainment gyms, and game rooms are also available. Parking is relatively large, around $ 16 a night. Good breakfast, although not many varieties, but clean. The overall cost is relatively expensive, and various taxes are equivalent to about 3500 a night when checking out, which is not cost-effective.

This was the best experience, as a local tourist, with hilton in Puerto Rico. This hotel is in old San Juan and has an infinity pool and bar at the rooftop with incredible views. Rooms are super clean and everybody from Andrea and her team at the front desk to the housekeeping lady, were very nice and brought us chocolates and water. My family and I felt very welcome. We were celebrating my son's birthday and everybody was greeting him. At the Consular Restaurant, Kiara, provide us with the best service, food was delicious and the food came quickly. Kiara has the best attitude and her smile is contagious.

The location of the hotel is not bad, there are a lot of food on the side, there are Wal-Mart and CVS in 20 minutes walk, the opposite is a big pharmacy, the room is quite satisfactory, the breakfast downstairs tastes good and not expensive.

The hotel is in a very central location in the old town, you can walk anywhere. Very local, and the service is very helpful. The hotel environment is incomparable to that of well-known local hotels. After all, in the old town. It is recommended to stay in this hotel for 1-2 days. Play in the old town. Then go to the hotel to stay for a few days and then play other items.