San Juan Apartments

DO NOT STAY HERE. This massive resort feels tired and worn but that is the least of the problems. The pool was completely unusable. It was FREEZING. You cannot get in it at all, it was as though they pumped in frigid water every night. On some extremely hot days during one of the busiest times of year, absolutely no one was in the pool. Everyone was complaining about it and my daughter was heartbroken because it was what she looked forward to the most and after maybe 5 minutes her lips were purple and she had to get out. Then, there was the ”free” breakfast. It is only free if you are willing to wait on a line that is a mile long. People waited for almost an hour just to receive their promised free breakfast. We chose not to. The manager kindly gave us a credit after I complained but turned out that credit could only be applied to other resort restaurants that arent even open for breakfast! (in all fairness, after I complained about that as well, they applied the credit elsewhere). One of the elevators in our wing wasnt working- there was lines just to get on the elevator, nor was the ice machine or vending machine working. Despite the size of the resort, they didnt have the staff or resources to serve all of the guests- It was impossible to get a beach or pool chair, there was a long wait for room and pool service (I waited an hour for ceviche which isnt even cooked), and on our last day they suddenly implemented a bag search policy which resulted in a line just to get to the pool/beach area. And just to add insult to injury- I was charged $30 for a bottle of sunblock Some good things about it: - Very close to Old San Juan - Staff was friendly, despite their inability to properly serve guests Photo: Completely empty pool because who could swim in freezing water?

The hotel is uniquely located at the beachfront, with beautiful scenery and bright sunshine. Sitting on the beach, watching the tides, strolling in the resort complex, and swimming in the beautiful pool, great!

I really enjoyed my stay. It's a very modern hotel right in TMobil District. There's always something new to do there and enjoy.

Hotels in San Juan are generally on the expensive side. This one is relatively cost-effective. The hardware is OK, there are supermarkets and restaurants within 10 minutes' walk, and you can go to the beach to enjoy another parasol and chair provided by Marriot. There is a $45 credit per day to order food by the panhouse pool. There are a lot of staff, and when I arrived at the hotel, someone helped with valet parking. When I checked in, I was told that I didn't know when the room would be ready. I specifically reminded me that I wanted a quiet room. Someone skillfully helped store the luggage. As soon as we sat down for dinner, we received a text message saying that the room was ready. It turned out that the room was directly opposite the elevator, which was very noisy. On the first night, I was woken up by two knocks on the door at 3:30 in the middle of the night, and there was no one outside. I told the front desk early in the morning, and I received a thoughtful text message in the morning asking if I was satisfied with the stay. I said someone knocked on the door and informed the front desk, and the reply was polite and said that I would investigate. I didn't get a reply when I left the hotel. There was a towel in the hotel that was wet and I didn't dare to use it. If you park by yourself, you have to go to the entrance with the parking ticket and ask the staff to manually fill in the room number and name and charge the room in the system, and then you can exit from another parking lot. It seems that all the services are superficial. Check-in and parking could have been smoother. Guests' requests for rooms should not be ignored. Knocking on the door in the middle of the night should give timely answers.

It was an excellent hotel. The front desk staff was extremely helpful—a special thanks to Alejandra and also to a young guy (how I wish I would remember his name) at the concierge desk- who made my trip memorable by guiding me to do some fun things on this short trip.

The hotel staff are quite enthusiastic. The restaurant tastes unexpectedly good. The residents also gave me a 15% discount. The restaurant is open-air. I was bitten by mosquitoes. I asked the waiter to go to the front desk and asked for anti-mosquito spray. Overall, it can be

The location of the hotel is not bad, there are a lot of food on the side, there are Wal-Mart and CVS in 20 minutes walk, the opposite is a big pharmacy, the room is quite satisfactory, the breakfast downstairs tastes good and not expensive.

One of the reason we booked your hotel is that we called the customer service and they told us you could keep our luggage for more than one day. However, you didn’t do that. We have four 28 inch suitcases and we need to find another place to keep them even though we have reservation again after two days. That was a terrible experience!

The second hotel of choice for San Juan, Hyatt Place is a business hotel across the street. Closer to the Old Town of San Juan, less than ten minutes by car. There are not many places to eat around the hotel, but there is a big WalMart in a six or seven minute drive. The room has a kitchenette, tableware and pots, and condiments are simple in configuration. The hotel is relatively new, the environment is not large and delicate, the swimming pool is relatively small behind the hotel, other entertainment gyms, and game rooms are also available. Parking is relatively large, around $ 16 a night. Good breakfast, although not many varieties, but clean. The overall cost is relatively expensive, and various taxes are equivalent to about 3500 a night when checking out, which is not cost-effective.

The hotel is in a very central location in the old town, you can walk anywhere. Very local, and the service is very helpful. The hotel environment is incomparable to that of well-known local hotels. After all, in the old town. It is recommended to stay in this hotel for 1-2 days. Play in the old town. Then go to the hotel to stay for a few days and then play other items.