Find 4-Star Hotels in Birmingham

The apartment was central, clean and presentable. The bed seemed smaller than a double. The bathroom and kitchen facilities were good. The TV was not programmed and we were unable to connect the tv to the internet so it remained unused. We had two main issues during our night stay. One - Continuous Horrendous noise from 11:45pm till early hours of the morning 1:30am ish then for it to start again at 4am. The noise was bottles being put in bins and bins being moved. It sounded like the bottles were being dropped from a height into the bin then the bins being emptied. We had such a poor nights sleep. In the morning we could see that the bins were right up against our windows to the apartment. Two - We eventually dropped off to sleep to be woken up by our apartment door being opened and someone saying Hello..my husband shouted and the person apologised and shut the door. It was very scary and our privacy was disturbed and our sleep, and due to the fact we couldn’t sleep in the night, it was very unpleasant. I did not feel safe. I emailed the company for an explanation but had nil response.

The hotel is located in a convenient location beside the canal. Checking in was straight forward and reception staff helpful when changing from a double room to twin room. Clean room no complaints Felt cooked breakfast the next day a bit underpar - bacon slightly too hard and hash browns were soggy so disappointing.

It was generally a good stay. The only two issues I had this time were: 1- The shower drain was almost blocked. It took me ages to take my shower as the water was about to flood and I had to clise the water and wait for it to be emptied before I could open the water again. 2- the was not enough toilet paper.

Perfect stay and great value This hotel was an excellent choice for my visit to Birmingham. The location is perfect and very easy to get around the city from here. All the staff were really friendly and welcoming. Check in was quick and smooth with no issues at all. My room was very spacious and kept spotlessly clean. Every basic amenity I needed was provided. The air conditioning worked perfectly during the hot summer days and kept the room comfortable at all times. Breakfast is included which is wonderful value even though I slept in so I did not get to try it myself. Overall this is brilliant value for money and I would absolutely stay here again. Highly recommended.

What a gem! Literally direct opposite one of the rear entrances of the grand New Street Station, up the stairs/lift into a little arcade of shops (nail bar/hair salon and luxury watches) and the hotel entrance. The check in lobby is nothing much impressive but the overall building and decor with high ceilings, big staircases and marble surfaces are albeit a bit outdated in tone, still much preferable to us. The room is very spacious and the bathroom with Elemis supplied soap walk-shower and self-standing bathtub is the biggest we’ve ever been into. The hotel bar, restaurant and breakfast area are located on the first floor looking over the New Street pedestrian shopping street and the staff are very good. ROOM ✖️ Bidet/Toilet Shower ☑️ Powerful Shower ✖️ Separate Conditioner ✖️ Vanity Kit ☑️ Slippers ☑️ Bathrobe ☑️ Double Pillows ☑️ Kettle ✖️ Balcony/Terrace ✖️ Smart TV HOTEL ✖️ Well Appointed Reception Area ☑️ Professional Staff ✖️ Beautiful public areas ☑️ Good adjacent restaurants ✖️ Outdoor protected seating

This place was a great location, absolutely beautiful castle, and comfortable room. Clean, nice staff, and while it is seemingly a very busy wedding venue you can still take time to look throughout the beautiful old building and nice garden outside. Our slight issue with some of the lighting was spoken about in person to the staff who were open and listened, which we appreciated. Enjoyed the bar and dining experience from dinner food to breakfast. Would stay again!

Amazing Hotel. from start to finish. Underground carpark included in my room rate which included electrical car charging via pod point. Check on was straight forward. We was allocated level 4 room Patronas which had two double beds we had requested twin room so this was perfect. bathtub with rain shower over. Espa products which where nice. 60 inch TV in the lounge area with separate sofa. breakfast in the Sky lounge on 5th floor which was superb. full traditional buffet with the added bonus of Al a carte. hotel has a brilliant casino on the Saturday evening the had great live singers. Food in the casino was first class and the badmr was responsibly priced. Spa area had outside hot tub. pool saina steam room. all very clean and beautiful. onto of this the hitel is situated on resort world so lots to do from shopping in the outlet. peppa pig world for younger families. tutankhamen and Titanic experiences. The National Exhibition Centre. BP Pulce. music venue. outstanding service, location and service. I will be back.

Lovely place to stay, the owner was very responsive which is great and accommodated a late check out which I totally appreciate! I was originally given the wrong room but once Informed the owner he amended this and apologised. The original room I wanted actually had a broken door panel which he explained but it didn’t bother me to be honest. Loved the bath and the projector - a few things unfortunately that need to be looked into, the bathroom flooded during my shower with the water migrating to the right side which then needed me to physically use whatever I could to get the water towards the shower drain. The bath, when you’re running it the attached shower continuously also drops water again which I had to get whatever I could to soak up. There is no shampoo or conditioner in the shower, bath salts would be a lovely touch considering I feel the bath is a real selling point to the room. The cutlery was dirty but it’s ok because I wash anything before I use it. In the morning workmen whithin the apartment were making the MOST noise, literally in the little terrace just under the apartments windows however the apartment does have supply pair of earbuds which I soon realised was needed. Either way I will stay again for sure but yeah needs some tweaks which I’m highlighting as constructive feedback. Thanks Gurmukh

I stay here once a year as it is not far from the NEC in Birmingham. The location of the hotel is perfect as so close to the motorway but feels like you are in countryside as so quiet and relaxing. It could probably do with a little TLC as the some of the furniture in my room was looking a little tired but still very clean. The staff are lovely and helpful with good service. I have been to this hotel many times over the years and only used the swimming pool once which is the only downside to this place. I would not use again as not the relaxing hotel experience I anticipated as was very busy. Priority appears to be given to the paying public over hotel residents and the changing room was disgusting with used towels piled high on the floor. Staff were stood around having a laugh with their mates and had to interrupt to ask where to get towels then had to ask another member of the public how to open the lockers. I would continue to use this hotel but wouldn’t risk the swimming pool again.

After unable to leave Birmingham, We decided to stop at the Clayton again and give it another night from the bad system issues they were having. This was a lot better granted and the floors are very secure having floor locked to your key cards to get access. Breakfast we were earlier down and it paid off. Breakfast was better this time. Only little issue was the bathroom could do with a bit more attention to detail with little bits of little black mold in the more harder to reach areas and red residue in the grouting in the tiles. Apart from that sure I’d sure recommend it for the pricing