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The apartment was central, clean and presentable. The bed seemed smaller than a double. The bathroom and kitchen facilities were good. The TV was not programmed and we were unable to connect the tv to the internet so it remained unused. We had two main issues during our night stay. One - Continuous Horrendous noise from 11:45pm till early hours of the morning 1:30am ish then for it to start again at 4am. The noise was bottles being put in bins and bins being moved. It sounded like the bottles were being dropped from a height into the bin then the bins being emptied. We had such a poor nights sleep. In the morning we could see that the bins were right up against our windows to the apartment. Two - We eventually dropped off to sleep to be woken up by our apartment door being opened and someone saying Hello..my husband shouted and the person apologised and shut the door. It was very scary and our privacy was disturbed and our sleep, and due to the fact we couldn’t sleep in the night, it was very unpleasant. I did not feel safe. I emailed the company for an explanation but had nil response.

I stayed in a top floor deluxe suit and absolutely loved my stay at the AC Hotel in Birmingham. The room was beautifully designed—stylish, modern, and super comfortable. The staff were incredibly helpful and accommodating from start to finish. The drinks were surprisingly great value, and the location overlooking the water made for a stunning view. I’ll definitely be back! My photo doesn't do it near enough justice

Hotel is in a good location approx 5 minutes walk to New Street station. Bed was comfortable and had a good sleep. Gym has step machine, indoor bike, running machine and some weights. Room has fridge, ac,smart tv, dishwasher, kettle, cafetière. There are free tea and coffee facilities on second floor. Staff are friendly. Breakfast was okay - fried foods, salad, coffee, fruits/salad. Would definitely stay again if visiting the city.

The hotel was soo good and clean specially good option for students because you can freely sit there and study outside of the room downstairs and the outside was soo good too shops were so close like 1000/1000

Great old hotel very spacious and full of character.. bit noisey from the street early hours but guess it is a city center ... great breakfast , bread/toast could be better quality and so could the coffees  but it was minor and did the job . We would stay here again conveniently next to the train station and tram stop to get around .  Lovely staff too :)

Amazing Hotel. from start to finish. Underground carpark included in my room rate which included electrical car charging via pod point. Check on was straight forward. We was allocated level 4 room Patronas which had two double beds we had requested twin room so this was perfect. bathtub with rain shower over. Espa products which where nice. 60 inch TV in the lounge area with separate sofa. breakfast in the Sky lounge on 5th floor which was superb. full traditional buffet with the added bonus of Al a carte. hotel has a brilliant casino on the Saturday evening the had great live singers. Food in the casino was first class and the badmr was responsibly priced. Spa area had outside hot tub. pool saina steam room. all very clean and beautiful. onto of this the hitel is situated on resort world so lots to do from shopping in the outlet. peppa pig world for younger families. tutankhamen and Titanic experiences. The National Exhibition Centre. BP Pulce. music venue. outstanding service, location and service. I will be back.

Highly recommend this apartment! Our family (one adult, three children) had a very satisfying stay. The beds in the room were super comfortable, and we slept wonderfully. The best part was having a washing machine in the room, which solved the hassle of doing laundry during a long trip. The hotel has an elevator, making it easy to carry luggage. Although the walk to the busiest downtown area goes past the art museum and is a little bit further, it was a pleasant stroll. During our stay, another guest's cooking smoke triggered the building's fire alarm, which shows that the hotel's fire safety system works very well and gives peace of mind. The staff were very friendly. It was a great stay!

Lovely place to stay, the owner was very responsive which is great and accommodated a late check out which I totally appreciate! I was originally given the wrong room but once Informed the owner he amended this and apologised. The original room I wanted actually had a broken door panel which he explained but it didn’t bother me to be honest. Loved the bath and the projector - a few things unfortunately that need to be looked into, the bathroom flooded during my shower with the water migrating to the right side which then needed me to physically use whatever I could to get the water towards the shower drain. The bath, when you’re running it the attached shower continuously also drops water again which I had to get whatever I could to soak up. There is no shampoo or conditioner in the shower, bath salts would be a lovely touch considering I feel the bath is a real selling point to the room. The cutlery was dirty but it’s ok because I wash anything before I use it. In the morning workmen whithin the apartment were making the MOST noise, literally in the little terrace just under the apartments windows however the apartment does have supply pair of earbuds which I soon realised was needed. Either way I will stay again for sure but yeah needs some tweaks which I’m highlighting as constructive feedback. Thanks Gurmukh

I stay here once a year as it is not far from the NEC in Birmingham. The location of the hotel is perfect as so close to the motorway but feels like you are in countryside as so quiet and relaxing. It could probably do with a little TLC as the some of the furniture in my room was looking a little tired but still very clean. The staff are lovely and helpful with good service. I have been to this hotel many times over the years and only used the swimming pool once which is the only downside to this place. I would not use again as not the relaxing hotel experience I anticipated as was very busy. Priority appears to be given to the paying public over hotel residents and the changing room was disgusting with used towels piled high on the floor. Staff were stood around having a laugh with their mates and had to interrupt to ask where to get towels then had to ask another member of the public how to open the lockers. I would continue to use this hotel but wouldn’t risk the swimming pool again.

After unable to leave Birmingham, We decided to stop at the Clayton again and give it another night from the bad system issues they were having. This was a lot better granted and the floors are very secure having floor locked to your key cards to get access. Breakfast we were earlier down and it paid off. Breakfast was better this time. Only little issue was the bathroom could do with a bit more attention to detail with little bits of little black mold in the more harder to reach areas and red residue in the grouting in the tiles. Apart from that sure I’d sure recommend it for the pricing