Read genuine traveler ratings & reviews to find your perfect stay.
Posted onApr 26, 2026
Guest User
This hotel was absolutely perfect! Me and my daughter booked this hotel to see Louis Tomlinson at the Utilita. It was perfect location. 10 minutes from the train station, 5-10 minutes from the arena. There is also a lot of night life so we managed to find a nice place just across the road to have some food and drinks. The room was lovely too! We had two double beds so we managed to sleep very well after the concert! Will definitely stay again if we have another trip to Birmingham!
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Price per night from:IDR 1,359,244
Posted onDec 14, 2025|City Single Room, 1 Bedroom
Dr Massey NazarianIt was generally a good stay. The only two issues I had this time were:
1- The shower drain was almost blocked. It took me ages to take my shower as the water was about to flood and I had to clise the water and wait for it to be emptied before I could open the water again.
2- the was not enough toilet paper.
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Price per night from:IDR 905,283
Posted onJun 6, 2026
Guest UserFacilities: Well-maintained. The room and bed were a bit small; it would have been perfect if they were a little larger.
Hygiene: Very good.
Environment: Extremely close to the train station and Chinatown, making dining very convenient. Getting around is even easier, as the NEC exhibition center is just one train stop away.
Service: Good.
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Price per night from:IDR 1,058,363
Posted onJul 14, 2026
Guest UserThe location of the hotel was great, I quite enjoyed not having to hassle too much to get to the hotel. When we arrived we were greeted by friendly staff and was checked in right away. We were on the 7th floor which was great, had a beautiful view from our room. I only have two problems with this hotel, the elevators were really slow and the AC in our room was leaking!
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Price per night from:IDR 849,858
Posted onOct 27, 2024
Sfrixel
Really unsatisfied with the cleanliness of the room, there was a huge amount of dust anywhere that I was sneezing continuously.
Also, the most disgusting thing were the bedsheets, stained with yellow spots! I asked for a new set of bedsheets and the reception gave them to me and I had to put them on, because there was no one of the cleaning team to do it.
Very very very unsatisfied.
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Price per night from:IDR 1,050,445
Posted onJun 29, 2026
M Ali J
Spacious Rooms: The rooms are very large, offering plenty of space to unpack and relax.
Great Kitchen Amenities: The room is equipped with fantastic amenities, specifically the dishwasher, hob, and microwave, which made the stay very convenient.
Amazing Location: Perfectly situated with numerous restaurants, attractions, and public transport links right on the doorstep, plus plenty of convenience stores nearby.
Exceptional Staff: The entire team was amazing, from the welcoming reception to the room service staff.
Air Conditioning: Having proper AC was a huge bonus and a lifesaver during the hot days.
Needs improvement
Tiny Washroom: The bathroom is incredibly cramped. It is so small that you have to awkwardly shuffle around just to manage closing the door.
Uncomfortable Bed Setup: Instead of an actual double bed, the hotel pushed two single beds together. This created a hollow, sinking gap in the middle of the mattresses, which was quite uncomfortable.
Infrequent Housekeeping: We only received room cleaning once during our entire 11-day stay. Even considering it is an aparthotel, the lack of daily or more frequent room service was disappointing for a trip of that length.
No In-Room Washing Machine: Despite having a kitchen setup, there was no washing machine inside the room, which would have been very helpful for a longer stay.
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Price per night from:IDR 1,095,313
Posted onMay 28, 2026
Guest UserI stay here once a year as it is not far from the NEC in Birmingham. The location of the hotel is perfect as so close to the motorway but feels like you are in countryside as so quiet and relaxing. It could probably do with a little TLC as the some of the furniture in my room was looking a little tired but still very clean. The staff are lovely and helpful with good service. I have been to this hotel many times over the years and only used the swimming pool once which is the only downside to this place. I would not use again as not the relaxing hotel experience I anticipated as was very busy. Priority appears to be given to the paying public over hotel residents and the changing room was disgusting with used towels piled high on the floor. Staff were stood around having a laugh with their mates and had to interrupt to ask where to get towels then had to ask another member of the public how to open the lockers. I would continue to use this hotel but wouldn’t risk the swimming pool again.
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Price per night from:IDR 1,483,292
Posted onJul 6, 2026
Guest UserAfter unable to leave Birmingham, We decided to stop at the Clayton again and give it another night from the bad system issues they were having.
This was a lot better granted and the floors are very secure having floor locked to your key cards to get access. Breakfast we were earlier down and it paid off. Breakfast was better this time. Only little issue was the bathroom could do with a bit more attention to detail with little bits of little black mold in the more harder to reach areas and red residue in the grouting in the tiles. Apart from that sure I’d sure recommend it for the pricing
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Price per night from:IDR 1,541,357
Posted onMar 6, 2025
Guest User
The hotel is conveniently located nearby the new street station which is excellent. But the rooms is small and old, the bed sheets look grey (tho clean). The mattress is also old. It is okay to stay just 1 night (if you don’t have other choice and budget) but not more than that.
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Price per night from:IDR 820,825
Posted onNov 28, 2025
Guest User
5 stars. Exceptionally clean room, outstanding staff and an unbeatable location. Everything you need is within walking distance and the surrounding shops and amenities make it the perfect spot. Friendly people throughout and an altogether excellent stay. Highly recommended.
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Price per night from:IDR 960,709