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Had a really pleasant stay at ARTOTEL. The hotel has a modern and stylish concept, and the overall atmosphere feels comfortable and welcoming. The room was clean, well maintained, and thoughtfully prepared with some nice little touches. I especially appreciated the complimentary chocolate and juice provided in the fridge, as well as the sleep aromatherapy provided in the room. These small details were a lovely surprise and made the stay feel a little more special and relaxing. The staff were friendly, polite, and helpful throughout our visit, which made the whole experience even better. The location is also convenient and makes it easy to get around. One of the highlights was definitely the breakfast. There was a really good variety of food, including authentic Indonesian dishes and a nice selection of traditional Indonesian cakes and pastries. I really enjoyed having the opportunity to try different local flavours instead of only the usual international hotel breakfast options. There were plenty of choices, and everything made for a great start to the day. I also really liked the unique design and artistic touches throughout the hotel. It gives ARTOTEL its own character and makes it feel different from a typical hotel. Overall, it was a very comfortable and enjoyable stay. From the thoughtful amenities in the room to the wide breakfast selection and friendly service, everything came together nicely. I would definitely consider staying at ARTOTEL again on my next visit.

The hotel is clean and cozy, and the staff is super friendly. There's tons of food, amenities, and two malls within walking distance. The room is very big with all the basics, and the bed is huge and soft. Some shops even deliver to the hotel for convenience. The hotel is keyless and feels safe. The location is also easy for Grab drivers to find. Overall my stay is satisfied! 😊

The place is will located within reach to food , masssge, and shopping. It’s near to batam centre ferry.  The  room was well maintained. Few items to add to make the stay more pleasant; basic  toiletries to to added. How dryer; ironing equipment. The room to add a coffee table next to the sofa Overall it’s a nice place for a short stay.

Amenities: Toiletries were provided, but I brought my own shampoo. The lack of a hairdryer was a bit inconvenient. Cleanliness: The room, including the bathroom, was very clean. Staff cleaned the room daily. Environment: The room was filled with a scent, which I personally didn't care for. The room faced the street and was extremely noisy. On the first night, I had a splitting headache and had to buy painkillers from across the street just to get some sleep. Light sleepers might find this quite challenging. Service: The staff were very pleasant, polite, and efficient.

Good service and location, but room condition and pre-booking transparency need improvement We booked two different room types: a one-bedroom unit with living room and a Studio. First, the positives. The service team was responsive and helpful through WhatsApp. The standard check-in was 3:00 PM, but when we asked at around 1:30 PM whether early check-in was possible, they managed to let us check in at approximately 1:45 PM. We genuinely appreciated this. The location was good and the property itself has good potential. Unfortunately, the condition of the units did not quite match what we expected for the price paid. The one-bedroom + living room unit had an unpleasant smell, visible pre-existing damage to the decorative wall below the TV and other wall maintenance issues. The bedroom door also felt unusually thin and lightweight, affecting the sense of privacy and sound insulation. The Studio unit had no usable curtain covering the large glass window/balcony door beside the bed, affecting privacy and rest. We later found what appeared to be the curtain stored in a drawer, but the required holding bar was missing so we could not reinstall it. We also found broken plastic components stored in a kitchen cupboard. More importantly, the entrance-door strike plate was loose and the surrounding frame showed cracking. We sometimes had to manually press the strike plate into position in order to properly close and lock the door. These appeared to be pre-existing maintenance issues. Another surprise was that detailed House Rules were only provided through WhatsApp on the day of check-in. These included no daily housekeeping, no replacement of towels/linen/amenities during the stay, and a requirement for guests to dispose of their own rubbish before checkout. We understand that an apartment/residence operates differently from a full-service hotel, and we do not expect 5-star hotel service. However, important service conditions should be clearly disclosed before booking and payment so travellers can make an informed choice. Likewise, an apartment does not need to be perfect. Cosmetic wear can be acceptable. But known defects or missed maintenance should ideally be addressed before check-in or communicated to the guest beforehand, particularly when they affect privacy, security or normal use of the room. As travellers, we also do not expect to become room inspectors immediately after arrival, photographing every existing scratch, damaged wall or fitting simply to establish that we did not cause it. For the price paid, the condition unfortunately felt below some less expensive inns/hotels we have previously stayed in. This is not a bad property. The location is good, the service team was responsive, and with better maintenance and pre-arrival quality control it could be a very nice place to stay. Our main disappointment was the loss of informed choice. Had we known the actual condition and service arrangements beforehand, we could have accepted them, requested another available unit, or chosen different accommodation before arriving. Overall: good service, good location and good potential, but room maintenance, quality control and transparency before booking need improvement.

Extremely satisfied with my stay here. I got a beautiful room at 7.12. The location is strategic, close to Nagoya Mall, easy to get a GoCar, and there are lots of culinary options on the ground floor.

Reotel Batam is a budget-friendly and decent hotel if you're not looking for luxury. The rooms are basic but comfortable enough, the location is convenient, and for the price, it gets the job done. It's a good option for a short stay, a quick getaway, or just needing a clean place to crash without spending a fortune. Nothing fancy, but it's okay lah — cheap, simple, and fair value.

The environment here is great, and there are plenty of amenities nearby, including lots of delicious food. I'll definitely stay here again next time I visit. Highly recommend it to everyone!

Good service and location, but room condition and pre-booking transparency need improvement We booked two different room types: a one-bedroom unit with living room and a Studio. First, the positives. The service team was responsive and helpful through WhatsApp. The standard check-in was 3:00 PM, but when we asked at around 1:30 PM whether early check-in was possible, they managed to let us check in at approximately 1:45 PM. We genuinely appreciated this. The location was good and the property itself has good potential. Unfortunately, the condition of the units did not quite match what we expected for the price paid. The one-bedroom + living room unit had an unpleasant smell, visible pre-existing damage to the decorative wall below the TV and other wall maintenance issues. The bedroom door also felt unusually thin and lightweight, affecting the sense of privacy and sound insulation. The Studio unit had no usable curtain covering the large glass window/balcony door beside the bed, affecting privacy and rest. We later found what appeared to be the curtain stored in a drawer, but the required holding bar was missing so we could not reinstall it. We also found broken plastic components stored in a kitchen cupboard. More importantly, the entrance-door strike plate was loose and the surrounding frame showed cracking. We sometimes had to manually press the strike plate into position in order to properly close and lock the door. These appeared to be pre-existing maintenance issues. Another surprise was that detailed House Rules were only provided through WhatsApp on the day of check-in. These included no daily housekeeping, no replacement of towels/linen/amenities during the stay, and a requirement for guests to dispose of their own rubbish before checkout. We understand that an apartment/residence operates differently from a full-service hotel, and we do not expect 5-star hotel service. However, important service conditions should be clearly disclosed before booking and payment so travellers can make an informed choice. Likewise, an apartment does not need to be perfect. Cosmetic wear can be acceptable. But known defects or missed maintenance should ideally be addressed before check-in or communicated to the guest beforehand, particularly when they affect privacy, security or normal use of the room. As travellers, we also do not expect to become room inspectors immediately after arrival, photographing every existing scratch, damaged wall or fitting simply to establish that we did not cause it. For the price paid, the condition unfortunately felt below some less expensive inns/hotels we have previously stayed in. This is not a bad property. The location is good, the service team was responsive, and with better maintenance and pre-arrival quality control it could be a very nice place to stay. Our main disappointment was the loss of informed choice. Had we known the actual condition and service arrangements beforehand, we could have accepted them, requested another available unit, or chosen different accommodation before arriving. Overall: good service, good location and good potential, but room maintenance, quality control and transparency before booking need improvement.

Sorry, the lighting in the room is quite dark. Not comfortable to work. The hotel corridors are dirty and smelly.