Read genuine traveler ratings & reviews to find your perfect stay.
Posted onAug 8, 2026|One Bedroom Deluxe
Anonymous UserAs a frequent business traveler and hotel enthusiast, this hotel truly exceeded my expectations👏
The moment I stepped into the room, it felt bright and spacious. The room size was more generous than many hotels of the same caliber I've stayed in before. There was ample space for luggage, and the work and leisure areas were clearly delineated, completely free from any cramped feeling. The attention to detail in the design was truly impressive.
The amenities were thoughtful and comprehensive. The room was equipped with a self-service laundry machine, so I didn't have to worry about accumulating dirty laundry during my week-long business trip – it was incredibly convenient. What surprised me most was the shower experience: the water pressure was strong and steady, and there was plenty of hot water, hitting my body with just the right force. After a long day of travel, a shower completely washed away all my fatigue. This kind of comfort in the details is precisely the standard a five-star hotel should uphold👍
Overall, my stay was impeccable. I will definitely choose this place again for my next business trip here.
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Price per night from:THB 2,277
Posted onAug 3, 2026|Deluxe Room
JoycelsleeThe staffs are very friendly. We went there quite early and our room not yet ready. The staff offer us to store our bags with them so that we no need to carry so heavy around. By the time we come back i realise the card for deposit bags had lost.The staff is so kind ask the type of our bag and even show us the pic of our bags to confirm before passing to us. The room is not very big but just nice for two of us to stay. wif connection is good.There is a pleasant nice smell in the lobby or even in the room. The only part is the toiletries for bath and shampoo is 3 in 1 which me myself personally dont really used to it. The buffet food ok sitting area not big enough if all come in at the same time. The surrounding area got massages,salon and chinese/hala food credit to the points which no need to go so far from the hotel.
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Price per night from:THB 1,219
Posted onMay 25, 2026|Superior Room
Sole TravellerHotel was clean with courteous staff and nice window view. Buffet breakast included and location surrounded with many eateries outside the hotel. Will stay at this hotel again if I am going back there again. Highly recommend.
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Price per night from:THB 1,029
Posted onFeb 20, 2026|Superior Twin Room
Delon AngFirst time to Batam, hotel location is next to the mall which you may get what you need from mall and shops nearby.
The hotel breakfast had variations choice and good. Overall the experience staying in this hotel was great.
There is a swimming pool at Level 2 and and massage center inside hotel with reasonable price.
If you are coming over follow those youtuber and online recommendations, you are a bit remote and need to go by car. This place may be good for business traveller but for backpacker or light traveller, you may choose to stay near the attractions where you can reach within walking distance.
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Price per night from:THB 1,316
Posted onJun 23, 2026
Dean StantonMy intention here is to provide a 100% fact based, detailed and balanced assessment of the 360° experience of this property.
But before we jump in to the details, let me first say that *for the discounted VIP member price* paid on this occasion, we are 100% satisfied with our stay at MAXONE Batam (with one notable exception, see below).
A big thank you to the management and team (especially front desk and concierge) for an *almost* perfect 👌🏼 stay.
First visited MAXONE Batam six months ago when newly opened. A very positive experience, but my initial impressions were that overall facilities available were quite limited given the ambitious price point.
This second stay confirmed my initial observations, after 6 months of operation.
Quality of welcome is very good, front desk and concierge extremely professional. Well done 👏🏼.
Main public areas and rooms are immaculately clean and well maintained.
If you want 100% immaculately clean rooms, this is, however, probably your best choice today in Batam.
Linens are top quality, fresh and clean. Abundant and carefully selected pillows. Very large king bed. If your objective is a good sleep, this is pretty much guaranteed.
However, we have the following observations that indicate the typical prices asked for the standard Deluxe King rooms are ambitious and too high for what you get:
- Breakfast not included
- No pool or gym
- Deluxe King rooms very narrow and claustrophobic for two people with luggage and shopping (but the bathrooms are a good size)
- It's clear from the layout that whoever did the interior design of the Deluxe King rooms is not accustomed to, and does not have appropriate experience of, designing for compact room dimensions - much could be learned from the efficient layout of similarly compact (19m2) rooms in eg Denmark, Sweden, about the optimal use of space.
- Unacceptable WiFi connectivity, whether you are a business or leisure traveller. Latency (often over 1000ms) in particular is problematic. Over 100 tests conducted on 5 different devices over 48 hours at different times of day and at all locations at the property. This is clearly a conscious cost based decision by the hotel operator and not a technical limitation, certainly not in a newly constructed property. This is particularly an issue for local business travellers such as myself because 4G/5G cellular connectivity with XL, Telkomsel etc at this location at Jln Sriwijaya / Kampung Pelita is extremely poor and always has been.
*Summary and conclusions*
We've stayed at almost all 3*, 4* and 5* properties in the Riau Islands over the past 10 years. This includes the two most recent 5* star properties and several newly refurbished 4* star properties in Kota Batam.
As a ”user chooser” business owner who travels and works remotely 300+ days a year, I don't have a set ”budget” or ”price range” for hotels and apartments I select. I'm interested in the services and facilities received in relation to the actual price paid (after my usual VIP / frequent traveller discounts).
On this occasion, my VIP member prices mean I paid very competitive prices for this stay.
As a result I'm 100% satisfied with my stay at MAXONE Batam, with the exception of the WiFi provision which remains unacceptable in such a property given the kind of target customers the property would like to attract as guests.
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Price per night from:THB 879
Posted onJun 3, 2026
Guest UserThe hotel is very clean. Staff are very friendly and helpful. The swimming pool is small and dirty when we were there. Kids walking around at the breakfast area and jumping in and out from the pool to breakfast area. No proper towels provided for the pool. My room is clean but face a block of construction wall which looks really eerie at night. I think they are in the midst of extension their hotel. Blackout twice but power came back fast. Despite the small imperfect, it is still a very comfortable hotel which I will go back to in Batam.
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Price per night from:THB 1,015
Posted onAug 5, 2026|Deluxe Double
Guest UserInitially we faced quite a bad experience, we have to push thru to get our request being entertained as this was our 2nd times stayed here within 2 weeks, but we able to approach the duty manager, Mr Jimmy … he was our saviour.
They even decorated one of our rooms w simple birthday celebrations and slices of cake 🎂👍👏
Thanks a lot Jimmy for the well done job … keep it up …
Btw, so happened that Aston Chefs had a collaboration in Batam, the place we were staying, the breakfast on that day was marvelous …
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Price per night from:THB 1,287
Posted onMay 17, 2026|Premier Room
ivan tohStayed at Batam City Hotel recently and the experience was average overall. The room had several maintenance issues — the flooring had visible cracks and we had to wear slippers to avoid getting splinters on our feet. The bathroom shower head was spoiled upon check-in, though the staff did help to replace it after feedback, which I appreciated.
Another issue was the aircon. It was quite noisy and the room never really felt cool enough. I requested for a room change but was informed the hotel was fully booked and no alternative room was available, despite checking in on a Thursday during a non-peak period.
Service from staff was still polite and responsive, but the room condition and comfort level definitely need improvement.
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Price per night from:THB 641
Posted onMar 24, 2026
Guest User
Room was relatively clean except ants on the table. However the toilet was a little dirty. The sink kept getting clogged. Ac was great and cold. The lift is very slow.
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Price per night from:THB 1,010
Posted onFeb 24, 2026|Deluxe Double Room
༃྅nuo༉xi༊
Amenities: Toiletries were provided, but I brought my own shampoo. The lack of a hairdryer was a bit inconvenient.
Cleanliness: The room, including the bathroom, was very clean. Staff cleaned the room daily.
Environment: The room was filled with a scent, which I personally didn't care for. The room faced the street and was extremely noisy. On the first night, I had a splitting headache and had to buy painkillers from across the street just to get some sleep. Light sleepers might find this quite challenging.
Service: The staff were very pleasant, polite, and efficient.
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Price per night from:THB 369