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"It was very unclear where the airport pick-up point actually was when you come out of the building. All they told me on the phone was that it's terminal 1, gate 3 and a black van. Well if they had elaborated and explained that you go past the taxi ranks to the coach pick-up section, that would have been far less stressful at 11pm. Once there, there was indeed a black van with the 'Nash' branding on the side which arrived in 10 minutes. A short ride away (5 mins) and we got dropped off at the hotel. Late check-in is at the reception desk in the airport hotel next door. For some reason, the lift in the hotel next to reception wasn't working (myself and another guest tried to get it to work) - meanwhile some hotel employee was on the phone in the room next door. I then had to carry my 23kg bag fortunately up just one flight of stairs, but this would be an issue for other guests with limited mobility. Transfer back to the airport the next morning was pretty smooth. In summary, clearer instructions around the pick-up and a working lift would have improved the experience, but it was still perfectly adequate and convenient for an early morning flight at 7am."