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The location of the hotel is central and close to everything. The person (sorry I didnt catch your name) who checked us in was very patient and welcoming as we had a difficult time arriving in Toronto. We stayed for 2 nights, breakfast was included. The breakfast was delicious however the service was very slow. We only had breakfast once, and they didn't bring out the sides that we order and without acknowledging it was never provide. I say, unless you got time, eating breakfast at the hotel may not be a good idea. A concern is the room service. Before we left for the day, I left my makeup bag on the table zipped. After we came back, I noticed my stuff was in wrong section of the bag (like my eyeliner was in with my brushes and the small brush and lip blam from a makeup kit was out side of the kit, and an eyeshadow came out the pallet) and one item was on the floor... although I don't want assume the worst, I am suspicious of the cleaner had gone through my stuff or dropped the bag. We were rushing in Toronto and had a lot to do, so I didnt have time to make the complaint in person.

Ideal location for any downtown Toronto activity week with family or friends, 15 min walk to core downtown. 2 bed rooms one does not have a window but perfect for a peaceful sleep. View from the 37th floor of the downtown core and CN tower.

The service, amenities, and dining all meet a certain standard. It only takes about 25 minutes to drive from the airport to the hotel, yet the hotel is located in the city center. I stayed in room 408 and initially thought it might be noisy being on a lower floor, but it turned out to be quite good. A special shout-out goes to Ms. Monira from housekeeping; whenever I returned, she had already quietly tidied and cleaned the room perfectly. What's even more impressive is that she would arrange my belongings according to my habits, which is incredibly thoughtful and personalized. She is a very responsible and meticulous employee. I will definitely choose Holiday Inn Toronto Downtown Centre by IHG again next time I visit my daughter in Toronto.

Got so lucky to have this room which was perfect to spend time to catch up with my friends! Suite room was amazing and the cleaner was the most professional one we have ever met! The location is just right in front of the Harbour and likely 5 mins from Union station! We definitely stay again

This is my first time staying here and it may be my last time. Both the restaurant & maintenance staff were patient, polite, and thoughtful. One of the shuttle drivers was very detail-oriented and made sure to meet guests’ needs, which I greatly appreciate, but another driver was repeatedly late and had an awful, unprofessional attitude. Upon check-in, a deposit is required and while that per se isn’t a problem, the credit card terminal/machine was very difficult to navigate. It ended up blocking my credit card from being used anywhere which is a nightmare for any traveler especially as a lot of places I go to are cashless venues. The ‘do not disturb’ door sign keeps falling off the knob/handle every single time I open and close the door, which caused inconvenience repeatedly (not a one-off issue). I wish they would modernize the air conditioning system. The one in my room was not working at first, no heating in winter is intolerable, I had to get the thermostat replaced which again caused more inconvenience for me. Overall room cleanliness was fine except a few colored specks on one of the bath towels. The room curtains as well as the shower temperature were confusing to adjust. The HVAC noises were quite disruptive too. I just feel like there were so many problems that had to be solved and friction to endure before I could even find any enjoyment in my stay. I know this isn’t a 5-star luxury hotel but even with that in mind, it sure did find lots of ways to disappoint me.

I had a wonderful stay at Holiday Inn North York and was very impressed with the overall experience. The hotel was very clean, comfortable, and well maintained. I also really enjoyed the breakfast. The housekeeping staff were lovely, and the front desk staff were incredibly friendly, welcoming, and helpful. They were always smiling, provided excellent service, and were happy to give useful advice whenever I needed assistance. I also really appreciated that they kindly allowed me to store my luggage while I went to take care of some business at York University before coming back to pick it up. Overall, I had a very pleasant experience and truly appreciated the kindness and professionalism of the staff. I would definitely stay here again and highly recommend this hotel. ⭐️⭐️⭐️⭐️⭐️

Price was high for the area however convenient to highways and airport. Breakfast was okay with scrambled eggs sausage and home fries . Old guy in the kitchen was grumpy but other than him all were very pleasant and friendly

The staff at the hotel were very friendly and helpful. I felt the photos we saw when booking were misleading - it appeared larger and said the square footage was between 850-950sqft and our suite was nowhere near that size. The two beds and the sofa were so crammed in that you couldn’t open one of the cupboards and it was difficult to get to the second bed without squeezing against a wall. We did move the desk and table/chairs to make a little more spaceand to me, the layoutsakee more sense the way we left it - with the desk against the window and the table in the little room. The photos made it look like the beds were in a separate room than the sofa/kitchen. It’s possible we were put in the wrong kind of room? There are absolutely no extras here - no pots and pans or ice cube trays. We had 3 plates and one glass in the cabinets. No silverware or dish soap and no detergent for the dishwasher (not that there was anything to put in there). The hotel appeared pretty clean but we also were missing sheets for the pullout. The team did bring us two flat sheets to use and they said they only had one extra pillow (which was fine since the beds had 4 pillows each).

The location is convenient. You can get to the downtown Eaton Centre by taking bus 34 and then transferring to subway line 1. The hotel breakfast is served from 6:30 AM to 11:00 AM and costs $15 per person, but the selection is just average. The room is spacious but a bit dated and has a small balcony. The pool also seems popular with many people swimming.

Overall, location is perfect walking distance to every major place, including train station (union). The view is impressive you can see the lake with sunrise surrounded by many buildings giving you city vibes. The room may a bit look older than the pic but every amenity is fully prepared as said (if some doesn’t have you can contact and they will bring it for you as soon as possible) The bathroom doors may a bit hard to open if you have long nails. However, I’m pretty sure I left my stuff in the room and immediately contact to take it back, although, the owner said the cleaner couldn’t find it even I specified the location to them. I don’t know if it looks valuable for them as it’s a ring (even it’s a cheap one and more like a sentimental value to me) Anyways, the coordinator seems to be very helpful.