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My family had a wonderful stay at this hotel. Front desk staff were amazing. The Cleaner came to knock  the door at 11:45am and as soon as she knocked she opened the door with her key. She didn’t even wait 30 seconds for a response….keep in mind check out is 12noon so we still had 15 minutes to gather our things still. This was the only down side but that’s the error of one single worker so I would stay at this same hotel again whenever I travel to Ottawa.

Stayed for 1 night to go to a wedding. Amazingly friendly staff, very clean and the bed was so comfortable! Great stay!

This was my first time staying in Ottawa, and I found the hotel to be very conveniently located. The room was spotlessly clean, and the bedding was incredibly comfortable. They offered a fantastic, varied breakfast, and the pool and gym facilities were excellent. It's also just a short distance from the local commercial areas and Parliament Hill.

Stayed 3 nights. Had some problems with the shower, however maintenance came and resolved issues quickly second day. Housekeeping missed our room on the second day. Nice large suite with a kitchen was convenient as well as the noon checkout was great. Very quiet location yet close to many conveniences. The breakfast was lacking as the product quality was on the low end. Should improve with fruits, waffles and better quality: baked goods, sausage and bacon.. i would definitely stay again but would not enjoy the breakfast as it is.

Located at a very good location. Walking distance to Byward Market, Parliament Hill, Rideau Shopping Centre, Notre Dam Cathedral Basilica. Do note that kettle and bedroom slippers are on a request basis. Chinese restaurant-Peking Duck, has nice food and is popular with locals. Sammi & Soupe is popular for xiao long baos and fried dumplings. Keg Steakhouse serves good steak with a nice ambience. Overall, it's a positive experience.

Room cleanliness and air conditioning were good. Beds were comfy. Breakfast was simple but good in quality. However the breakfast queue was long and food replenishment was not done in pace with the flow, ended up in a long queue not moving as people stayed in the front of the queue stayed in the queue waiting for replenishment. The dinning space was insufficient that could not accommodate the big crowd. We ran into issue setting up the sofa bed. Calling the front desk asking for assistance we were stunned by a reply saying they would not send staff to help but urging us to try for another attempts and kept reassuring us the sofa bed operation was simple and easy. Finally we got that sorted out with help from other hotel customers.. A major disappointment that totally ruined my experience with the hotel was the way my enquiry was handled towards an unknown charge after I checked out. In the check out bill, it was just a charge billed to my credit card without indicating what service or item I was billed for. While my family did not order or buy anything at all from the hotel and we were in a rush, I did not check the bill upon check out until 5 days later I saw it in my credit card account. I sent an email to the hotel reservation (that was the only email channel I found from the hotel home page) to enquire about the charge and no reply was received ever towards my enquiry and that's what I was hit. Although the unknown charge was refunded after another week, I did not feel good with the way they work. I frankly accept mistakes made by the front desk or the account team for incorrect bill, but I do not accept ignorance and zero communication from the backend on my enquiry. This is something the hotel should improve.

The hotel was convenient to the Ottawa airport and had free shuttle service which was our reason for choosing this hotel We were in town for a family wedding and had a 2 night stay. Room was comfortable and quiet at the end of the corridor (at our request) We were disappointed that $275 per night did not include any kind of breakfast or even a discount coupon for the restaurant inside the hotel so we were glad to be able to have the choice of several restaurants more reasonably priced less than a five minute walk for dinner and 2 breakfasts.

The hotel left a very good impression. The location is excellent – everything is nearby: the city center, shops, and restaurants, all within walking distance. The room was clean and tidy, with everything needed for a comfortable stay. The kitchen was well equipped with all the essentials for cooking, which was very convenient. The fast check-in via the app was a big plus – quick and hassle-free. The atmosphere was calm and comfortable for relaxing. Things to improve (room 902): some furniture (for example, the wardrobe) felt a bit old, although it was clean and functional.

We had 2 fire alarms in 2 days, nobody told us when we’ve made the reservation. Fiest time ppl we’re afraid , we had to go outside… NO STAFF explain nothing to us for too much time. I asked at the front desk and the woman there just ignore me. The other woman that was there didnt either explain I had to asked what’s going on is it a practice or not ? Ppl were actually afraid… She told yeah in the most nonchalant way. Also when we arrived, there was still hair and stuff in the bathroom that I had to remove. Ive check in early I must say but they told it was ok that the room was ready. Clearly it was not 100% clean. Breakfast is very VERY basic. I had to told front desk that coffee was empty… Plus, the first guy that welcome me at the front desk was not sympathetic. If you have the budget to go elsewhere just do it.

Great place to stay nice & clean not far from downtown . Private parking and room for 3 people was big with a big kitchen. I definitely recommend . Price is also affordable.