Featured facilities: Parking, Kitchen, Laundry service (on-site)
Great
72 reviews
9.3/10
1 night
From AU$147
Check availability
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Featured facilities: Parking, Laundry service (on-site)
Great
67 reviews
9.2/10
1 night
From AU$150
Check availability
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Latest Reviews for Ottawa Hotels
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Read genuine traveler ratings & reviews to find your perfect stay.
9.3/10
Great
GGuest UserWhen we checked in, the sun was shining brightly. The second impression was very good! Two 1.5-meter beds were more comfortable.
The first impression was check-in. Although there was an underground garage, which was not consistent with what was written on the website, the communication of the receptionist was really great: 1. Upgrade the room; 2. Free unlimited mini bar; 3. Free a glass of wine from the rooftop bar; 4. The car can be parked at the door temporarily, and the luggage will be moved and then sent to the recommended nearby parking lot, or 45 dollars valet; 5. There is a nice painting in the lobby.
The only drawback is that the construction is noisy and it will not end until after 8 pm.
GGuest UserGreat stay. Central location downtown. Comfortable bed and pillows. Felt relaxed and revitalized. Room as upgraded at check in by the receptionist so that was a bonus!
YyatsenenokWe stayed at the hotel for 6 nights, they had issues checking us in as the booking was made through trip.com which went through *******. Somehow they figured it out later.
The room was spacious, clean. They provided room services every day except for one day when they were understaffed.
Shower has only half door so be ready for some splashes. I recommend bringing your own body wash (they provide soap which is hard to wash off) and shampoo.
People who can't sleep with noise in the room, should consider their options. Air conditioning is super loud (like factory machine) , it constantly woke us up at night, there is no option to open a window instead.
Breakfasts are always the same, not a single thing changes: fried/boiled eggs, sausages, pork?cutlets, pancakes, apples, oatmeal, bread. The dining room was always overcrowded, the space should be at least twice as big. Sometimes we came and there was no food, so we had to wait for someone to come and bring food (they don't have a person there on a regular basis).
I can't say our experience was bad, but it was not great either.
GGuest UserSpacious room with fridge and microwave inside room, with ice machine for quick chill on soft drinks. Facilities are new and in great condition. Good location is another great point for easy access to outlet mall in 15 minutes on road, and just 30 minutes on driving for Ottawa.
BBarryWRoom cleanliness and air conditioning were good. Beds were comfy. Breakfast was simple but good in quality. However the breakfast queue was long and food replenishment was not done in pace with the flow, ended up in a long queue not moving as people stayed in the front of the queue stayed in the queue waiting for replenishment. The dinning space was insufficient that could not accommodate the big crowd.
We ran into issue setting up the sofa bed. Calling the front desk asking for assistance we were stunned by a reply saying they would not send staff to help but urging us to try for another attempts and kept reassuring us the sofa bed operation was simple and easy. Finally we got that sorted out with help from other hotel customers..
A major disappointment that totally ruined my experience with the hotel was the way my enquiry was handled towards an unknown charge after I checked out.
In the check out bill, it was just a charge billed to my credit card without indicating what service or item I was billed for. While my family did not order or buy anything at all from the hotel and we were in a rush, I did not check the bill upon check out until 5 days later I saw it in my credit card account. I sent an email to the hotel reservation (that was the only email channel I found from the hotel home page) to enquire about the charge and no reply was received ever towards my enquiry and that's what I was hit. Although the unknown charge was refunded after another week, I did not feel good with the way they work. I frankly accept mistakes made by the front desk or the account team for incorrect bill, but I do not accept ignorance and zero communication from the backend on my enquiry. This is something the hotel should improve.
BBig StomachThis trip is the most satisfied with this hotel! Really great! The hotel is located in Kanata, a technology industrial district west of Ottawa, and there are many IT industry travelers. The hotel is very new, and the South Asian sister at the front desk is very professional. When you check in, you will introduce the precautions and free facilities of the hotel in detail. The room was clean and comfortable. The breakfast is very rich, scrambled eggs and sausages are delicious. (The hotel didn’t take pictures, let’s post the scenery of Ottawa)
GGuest UserThe room presents a modern design with a pleasant ambiance, and overall, it is very clean and comfortable. As expected of a 4-star hotel standard that should be met.
However, I would like to highlight a couple of areas where practicality could be improved:
• Study Table Placement: The study/work desk is positioned directly beneath the wall-mounted TV. This setup is not practical, as it places the guest in a position where they are working directly in front of a screen that may be distracting. It would be more functional to have the desk in a location that supports focus and productivity without unnecessary interference.
• Coffee Cup and Saucer Mismatch: The coffee cup provided has a round base, while the saucer has a square design that does not accommodate the cup securely. This mismatch not only affects usability but also detracts from the overall attention to detail expected at this level of hospitality.
• Bathroom Dustbin Design: The dustbin in the bathroom does not have a foot pedal for hands-free operation. Guests are required to bend down and lift the lid manually, which is inconvenient and unhygienic. A foot-pedal bin would be a more user-friendly option.
• Lack of Proper Kettle for Tea Drinkers: As tea drinkers, we found it inconvenient to boil water using the coffee machine. The water has a noticeable coffee taste and smell, which affects the flavor of the tea. A small electric kettle in each room would be a simple but impactful addition to cater to all beverage preferences.
I hope this feedback is helpful in your ongoing efforts to improve the guest experience. Thank you for your attention.
DDalihouSpacious room, great value for money during off-peak seasons. A king-size bed plus a sofa bed is more than enough for a family of three. The facilities are standard. Pet-friendly, close to Parliament Hill, and surrounded by many restaurants. Overall, a good experience.
CCheng ShenThe location is great that is walking distance from most of the attractions. The facilities are a bit old and there is an unpleasant smell in the corridor. In general it is great given the price.
What’s the typical price for hotels with Breakfast in Ottawa?
For hotels with Breakfast in Ottawa, the average price on weekdays is AU$296, and the average price on weekends (Friday–Saturday) is AU$303.
What's the best pet-friendly hotel with Breakfast in Ottawa?
Ottawa Marriott Hotel (from AU$180) allows pets. But it's better to contact hotels ahead to confirm the situation since pet-friendly rooms are subject to availability. Hope to enjoy your good time with pets during the stay!
What are some great hotel promotions for property with Breakfast in Ottawa?
Trip.com provides various promotions and discounts for users all year round. You can check the promotions page to see what promotions are available on Trip.com.