Marriott Hotels in Shenzhen

The service was disappointing from the start. Our room wasn't ready at the scheduled check-in time, and the check-in queue was incredibly long. The staff's attitude was generally subpar, certainly not reflecting a five-star standard. Prior to our arrival, we had communicated with the hotel about a birthday setup and a room upgrade. Unfortunately, neither of these requests was fulfilled; all we received was a simple towel cake, which was a huge letdown. Although they have room service robots, they are extremely slow, often taking over 30 minutes. By the time the food finally arrived, it was already cold, rendering the service utterly pointless.

Prior to my visit, I'd come across numerous negative reviews online, mentioning things like unpleasant room odors and subpar service. This made me quite apprehensive before my trip. However, I actually arrived at the hotel at 1:00 PM and was pleasantly surprised to get my room ready by 1:30 PM. The room was completely odor-free and spotlessly clean! The service staff were also excellent; they helped carry our luggage to the room and were very prompt in responding to any requests we had. I found them all to be incredibly helpful and friendly. The water was beautiful with significant waves, and the children absolutely loved playing in them. The sand was a little coarse, but thankfully it wasn't sharp or uncomfortable underfoot. Overall, it was a truly great experience.