Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.5
Amenities9.5
Service9.5
Cleanliness9.6
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All reviews(2603)
Positive reviews(2576)
Reviews with photos/video(394)
Friendly front desk staff(336)
Delicious breakfast(270)
Has an infinity pool(141)
Children's pool available(141)
Clean pool(141)
Great swimming pool(141)
Perfect for business trips(110)
Tasty coffee(14)
Negative reviews(27)
Anonymous User
Cozy 2-bed Room
Stayed in Sep 2024
Family
37 review
7.5/10
Posted on Oct 20, 2024
Very new and easy too reach, though far from city Center. a lot of parks nearby.
Response from Property: Dear customer, hello! Seeing your review, we are saddened that we were unable to provide you with a satisfactory five-star stay experience. This is our biggest regret. Your sincere evaluation is a driving force for the continuous improvement of the hotel. We look forward to your visit again and will definitely provide you with a better and more satisfactory stay experience. It will make you feel our sincerity and show you that the hotel is constantly striving for progress. We will always welcome every guest with better service at the hotel. Finally, we wish you a happy life. Thank you for your sincere evaluation and sincerely hope that you can stay again to experience our progress
Wongy
Guestroom (2 Beds)
Stayed in Jul 2024
Family
24 review
7.0/10
Posted on Sep 1, 2024
Longgang is an industrial area so for this area I think this is a great little Hilton property. I love how there is a kitchenette and a small sofa bed which you can pull out which is perfect for little ones to sleep also.
They have a pool and gym which is good enough to have a good workout. The pool is a bit of a disappointment. I feel it can be managed a lot better and at least have some seating for parents in case they want to supervise their kids who maybe using the pool.
They have washing machines which you could use which is great for families and if you are staying here for more than a few days.
Breakfast is basic Chinese style breakfast which is average but you have Macdonalds next to the hotel lobby and cafe and restaurants around which ******* can deliver to your room.
End of the day we were here as we were visiting some friends that live in Longgang. There is a Hilton Hamptons nearby also but I don’t think it’s open yet.
Response from Property: Dear customer, hello! Seeing your review, we are saddened that we were unable to provide you with a satisfactory five-star stay experience. This is our biggest regret. Your sincere evaluation is a driving force for the continuous improvement of the hotel. We look forward to your visit again and will definitely provide you with a better and more satisfactory stay experience. It will make you feel our sincerity and show you that the hotel is constantly striving for progress. We will always welcome every guest with better service at the hotel. Finally, we wish you a happy life. Thank you for your sincere evaluation and sincerely hope that you can stay again to experience our progress
Guest User
Guestroom (2 Beds)
Stayed in Nov 2024
Family
5 review
9.0/10
Great
Posted on Dec 27, 2024
Hotel first desk staff very helpful and friendly. Especially Amy, she go extra mile to help us on our troubles. Best hotel staff!!! She should be promoted.
Response from Property: There is always unexpected warmth on the journey. Here, satisfaction is just an expectation, and being moved and surprised is what we are always pursuing. Thank you for your review, we hope to do better
Mohamed odi
Cozy Queen Room
Stayed in Jun 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Aug 1, 2024
Beautiful and amazing hotel
Response from Property: 尊敬的賓客:您好!謝謝閣下的滿分點評,您的支持與鼓勵,是我們前進的最大動力。希爾頓惠庭酒店以不斷的為客人營造温馨舒適的居住環境而努力,以最高的性價比滿足不同賓客的要求。希爾頓惠庭酒店 期待您的再次光臨!
Man Wah
Cozy 2-bed Room
Stayed in Feb 2024
Family
45 review
8.5/10
Very Good
Posted on Apr 3, 2024
The hotel room is comfortable and clean, nothing is missing. I called the reception because I had a problem with the air condition connection and after only a minute the technician arrived and the problem is fixed. This is an excellent and efficient service. In addition, the breakfast buffet is excellent with various selection of western and Chinese food.
Response from Property: Dear customer, hello! Seeing your comments, we are very sad that we were unable to bring you a satisfactory five-star stay experience. This is our biggest regret. Your sincere evaluation is a spur to the continuous improvement of the hotel. We look forward to your visit again. We will definitely give you a better and more satisfactory stay experience, let you feel our sincerity, and let you see that we are constantly working hard to improve. We will always greet every guest with better service. Finally, I wish you a happy life. Thank you for your sincere evaluation. I sincerely hope that you can stay again to feel our progress.
Guest User
Cozy 2-bed Room
Stayed in Apr 2025
Couple
6 review
8.5/10
Very Good
Posted on May 20, 2025
Great location - helpful staff
Response from Property: 非常感謝您的認可哦!每個城市總會有讓人惦念的理由,希望我們能給您帶來温馨,讓您的旅途是愉快的,很期待您的再次光臨!希爾頓惠庭酒店全體員工祝您工作愉快。
Guest User
Cozy Queen Room
Stayed in Oct 2023
Traveling with friends
4 review
9.0/10
Great
Posted on Nov 12, 2023
location not good( not close to underground station). Breakfast fair. But swimming pool is excellent, and the room size is decent and comfortable.
Response from Property: Dear customer, hello! Upon seeing your review, we are saddened that we were unable to provide you with a satisfactory check-in experience. This is our biggest regret. Your sincere evaluation is a driving force for the continuous progress of the hotel. We look forward to your visit again, which will definitely provide you with a better and more satisfactory stay experience. It will make you feel our sincerity and also show you that we are constantly striving to make progress in the hotel. We will always provide better service to welcome every guest at the hotel. Finally, we wish you a happy life, thank you for your sincere evaluation, and sincerely hope that you can stay again to experience our progress
Paolo Lupo Italy
Cozy 2-bed Room
Stayed in Mar 2025
Business traveler
12 review
10/10
Outstanding
Posted on Apr 11, 2025
Nice hotel with a good price
Response from Property: 非常感謝您的認可哦!每個城市總會有讓人惦念的理由,希望我們能給您帶來温馨,讓您的旅途是愉快的,很期待您的再次光臨!希爾頓惠庭酒店全體員工祝您工作愉快。
MDev
Guestroom - Mountain-View (Double Bed)
Stayed in Feb 2024
Business traveler
22 review
9.5/10
Amazing
Posted on Mar 13, 2024
Big room, clean and convenient. Service was prompt, polite and quick. Good breakfast with a variety of choices. There are many eateries around. There is a Karaoke bar and McDonald's nearby. The hotel is about 30 min away from the airport. I really enjoyed my stay here.
If you need to visit this part of Shenzhen for work or for staying then I recommend this place without hesitation.
Response from Property: Thank you for your positive review. We will strive to do even better and look forward to your next stay, hoping to bring you more surprises.
Guest User
Cozy Queen Room
Stayed in Feb 2024
Business traveler
3 review
10/10
Outstanding
Posted on Mar 10, 2024
Very nice hotel. Ideally located as close to my training venue. Receptionist kindly upgraded my room.
Response from Property: Thank you for the five points of praise, we will try to do better, look forward to your next stay, bring you more surprises.
CARLOS ANDRES TOBON
Cozy Queen Room
Stayed in May 2023
Business traveler
69 review
10/10
Outstanding
Posted on Jul 4, 2023
Good place to stay, have gym fully equipped and also can do the laundry next to it, there are some stores near to buy food (burger, chicken, pizza and traditional local food)
Response from Property: Thank you for your 5 point review. We sincerely consider service as the core of all our work. We hope that every time we can bring you a different experience, and we will continue to work hard to feel at home. We look forward to your next stay.
Guest User
Cozy Queen Room
Stayed in Nov 2023
Business traveler
32 review
4.5/10
Posted on Dec 19, 2023
They turned off the cold air for the AC so that it only blows room temperature air. Very annoying as too hot at night time.
Response from Property: Dear customer, hello! Upon seeing your feedback, we are saddened that we were unable to provide you with a satisfactory stay experience. This is our greatest regret. Your sincere evaluation is a driving force for the continuous progress of the hotel. We look forward to your visit again, which will definitely provide you with a better and more satisfactory stay experience. It will make you feel our sincerity and also show you that we are constantly striving for progress in the hotel. We will always welcome every guest with better service at the hotel. Finally, we wish you a happy life, thank you for your sincere evaluation, and sincerely hope that you can stay again to experience our progress
Guest User
Cozy Queen Room
Stayed in Sep 2023
Business traveler
9 review
10/10
Outstanding
Posted on Oct 29, 2023
Good service
Response from Property: Thank you for your five points, we will try to do better, looking forward to your next check-in, to bring you more surprises
Guest User
Cozy Queen Room
Stayed in Jan 2025
Business traveler
12 review
9.5/10
Amazing
Posted on May 19, 2025
Big and tidy room
Response from Property: 旅途路上,總有不期而遇的温暖,在我們這裏,滿意衹是期待,感動與驚喜才是一直追求的方向。感謝您的點評,我們希望做的更好
Abduvali
Cozy 2-bed Room
Stayed in Mar 2023
Business traveler
14 review
7.0/10
Posted on May 8, 2023
You will need google translate or something similar APP at the reception. They don’t speak English although it is Hilton.
Response from Property: Thank you for your valuable comments, to bring you a bad experience, our side will continue to strive to progress, thank you for your sincere comments, looking forward to your next stay