Pullman Suzhou Zhonghui

Pullman Suzhou Zhonghui Reviews

Pullman Suzhou Zhonghui

No. 188 Jiayuan Road, Xiangcheng District, Suzhou, Jiangsu, ChinaSee Hotel Details
Pullman Suzhou Zhonghui
Pullman Suzhou ZhonghuiPullman Suzhou ZhonghuiPullman Suzhou Zhonghui
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Guest Reviews

9.3/10
Very Good
4173 review
Verified reviews
Location9.4
Amenities9.3
Service9.1
Cleanliness9.4
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All reviews(4173)
Positive reviews(4040)
Reviews with photos/video(662)
Friendly front desk staff(300)
Delicious breakfast(236)
Perfect for business trips(160)
Near shopping area(150)
Convenient for shopping(142)
Delicious buffet(43)
Great swimming pool(42)
Negative reviews(133)
Nina
Superior City-view Double Room
Stayed in Jan 2025
Couples
10 review
9.0/10
Great
Posted on Mar 25, 2025
Nice hotel we booked through trip.com but apparently they take deposit twice ( for trip.com and for their deposit) yes they will refund your deposit after you check out but charging Deposit twice doesn’t feel Good. We were in February and inside pool’s water temperature was little bit cold for me, In another hotel’s I never had problem with pool’s water temperature.
Response from Property: Dear guest: Hello! Thank you so much for your interest in our hotel! The pace of progress will never stop, for your trust, we will be more persistent, keep progress, waiting for your arrival! I wish: smile often!
Hin Mei Alice
Superior Room 2 beds
Stayed in Apr 2025
Business travelers
3 review
9.0/10
Great
Posted on Jun 1, 2025
The room was bright and generally clean. Good location, a few minutes walk to a big and modernized shopping mall.
Response from Property: 尊敬的賓客:您好!非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨!歡迎您再回來體驗,祝生活愉快!
Рустам Сафаев
Superior King Room
Stayed in Dec 2024
Couples
3 review
10.0/10
Outstanding
Posted on Feb 1, 2025
Very good hotel
Response from Property: Thank you for your thoughtful comments, we also always believe that intentions can be done, the pursuit of ultimate service, we are willing to share the joy of growth with you on the road, to bring you more surprises and moved, welcome home often!
AnnaDaniloan
Superior King Room
Stayed in Jan 2025
Couples
9 review
8.5/10
Very Good
Posted on Feb 23, 2025
Generally hotel left a good impression. Room was really nice, but swimming pool area slightly disappointed us. There were two saunas in male side, but only one in female side and it wasn’t working. Breakfast was nice, not huge variety, but price was also reasonable. Not sure if we will choose this hotel next time though.
Response from Property: Dear honor guest. Thank you for your thoughtful comments. The issues you mentioned have been forwarded to the relevant departments. We value the stay experience of every guest and look forward to your next visit.
Guest User
Superior Room 2 beds
Stayed in Nov 2024
Business travelers
4 review
8.0/10
Very Good
Posted on Dec 22, 2024
The Pullman Suzhou Zhonghui is a solid choice for business travelers. The cleanliness, location, service, and amenities were all good, providing a pleasant and comfortable experience. The staff was professional and attentive, ensuring smooth check-ins and addressing any queries promptly. The location is convenient for business purposes, and the facilities are well-maintained. While everything met expectations, there’s still room for minor improvements to make the stay exceptional. Overall, a reliable and comfortable option for business stays.
Response from Property: Dear guests: Thank you very much for your support and recognition of the hotel in all aspects. Everything we do is to bring a different vacation experience to each guest. We are really touched to see your satisfaction and affirmation. We will continue to work hard to prepare for your return at any time.
Phinehas Tan
Deluxe Executive King Room
Stayed in Dec 2024
Solo travelers
1 review
10.0/10
Outstanding
Posted on Jan 23, 2025
Wonderful stay for five nights. Nickky front desk is excellent
Response from Property: 尊敬的賓客:很高興您在酒店和您的朋友們度過了一個美好的假期,您的點評是對我們服務最佳的肯定與鼓舞。我們還有很多優惠活動,請您繼續關注我們,歡迎您再次光臨!
Sean 肖涵
Superior King Room
Stayed in Nov 2023
Family
36 review
9.5/10
Amazing
Posted on Jan 4, 2024
Really nice hotel, not too far from the train station. Great gym and swimming pool at the hotel. Rooms were nice and clean. Buffet breakfast with a mix of local and Western options. Would use again.
Response from Property: Dear guest, many thanks for your comments! we really wish you feel home every time when you come back!
JoJoooooooooo
Superior King Room
Stayed in Feb 2025
Business travelers
11 review
10.0/10
Outstanding
Posted on Mar 20, 2025
My first choice stay in Suzhou.
Response from Property: 尊敬的賓客: 您好!非常感謝您對酒店的支持和各方面的認可,我們所做的一切都衹為 每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們真的是非常的感動,我 們會繼續努力時刻準備着您隨時回來。
777Alex
Superior Executive King Room
Stayed in Jun 2023
Couples
6 review
9.5/10
Amazing
Posted on Jul 16, 2023
The hotel service is very good. They have varieties of food which is very suitable for everyone staying in the hotel. We enjoyed our stay. I fully recommend this hotel.
Response from Property: Dear guest, many thanks for your warm feedback and recommend! we really wish you feel home every time when you come back!
Muhammad
Deluxe King Room
Stayed in Sep 2023
Business travelers
6 review
10.0/10
Outstanding
Posted on Oct 27, 2023
Very nice & new hotel good stall
Response from Property: Dear guest, many thanks for your comments! we really wish you feel home every time when you come back!
Adventures of a STRAWBERRY
Deluxe King Room
Stayed in May 2023
Solo travelers
35 review
10.0/10
Outstanding
Posted on Jun 11, 2023
The front desk was helpful when I checked in. Food was great and overall it’s a nice hotel
Response from Property: Dear guest, many thanks for your comments! We really wish you feel home every time when you come back!
Hans-Peter
Superior King Room
Stayed in Sep 2023
Business travelers
16 review
10.0/10
Outstanding
Posted on Dec 23, 2023
Very Good ! Clean & Friendly, close to Shopping Center and Restaurants
Response from Property: Dear guest, many thanks for your comments! we really wish you feel home every time when you come back! The hotel is adjacent to Tianhong Square and the Global Harb Shopping Center, offering a wide range of dining, drinking, and entertainment options. The hotel is conveniently located from the park, commercial center, and supermarket, and can be reached within a ten minute walk. It is also close to subway stations, high-speed rail north stations, and highway entrances, making it a great choice for both business and family travel. The Pearl Cafe on the first floor and the Lingering Garden Chinese Restaurant on the second floor of the hotel provide you with high-quality dining services. You are welcome to experience it again next time.
APURV SHRIVASTAVA
Superior King Room
Stayed in Apr 2023
Business travelers
4 review
8.0/10
Very Good
Posted on May 30, 2023
Great hotel. Helpful staff. Not all of them know English, which is essential for international business travellers. But you can manage easily.
Response from Property: Dear guest, many thanks for your comments! we will organize more English training for staffs in order to make improvements. We really wish you feel home every time when you come back!
Adair
Superior King Room
Stayed in Jul 2022
Solo travelers
18 review
10.0/10
Outstanding
Posted on Aug 18, 2022
I had such a relaxing time at the Pullman Hotel. The service at this hotel is one that is professional and accommodating. The location of the restaurant is great, as there are so many restaurants and malls within the same are. The hotel is beautiful and very clean. The room was a bit small, but nonetheless, it got the job done. My favorite place in the room was the bathroom. The aesthetics of the bathroom was really lovely and it was so clean. I did wish there was more of a variety of Western Style food being offed at breakfast. Overall, this is an exemplary hotel.
Guest User
Superior Room 2 beds
Stayed in Dec 2022
Family
11 review
7.0/10
Posted on Jan 22, 2023
Not too busy and the food there is quite good. I've stayed every national holiday for refreshment but for the last two visits, I am afraid to say that the hotel room cleaning was not so good. I saw some long hairs in the bath rubber mat and finger prints on the toilet glass wall. I feel swimmig pool's management and the water you know is another problem. Pulllman was... yet is a nice place and memory for my family. I hope Pullman listens to my words or advice. Good luck !!! Let me see you again later.
Response from Property: Thank you for taking the time to tell us about your experience at the Pullman Suzhou Zhonghui. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore,your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.