Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.3
Amenities9.2
Service9.2
Cleanliness9.5
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All reviews(1417)
Positive reviews(1391)
Reviews with photos/video(278)
Friendly front desk staff(185)
Delicious breakfast(146)
Perfect for business trips(51)
Well designed(51)
Close to airport(25)
Awesome gym(20)
Delicious buffet(10)
Negative reviews(26)
Ralph Mx
Superior Room
Stayed in Jun 2025
Solo traveler
74 review
7.0/10
Posted on Jul 23, 2025
It's a place with very difficult access to the underground parking; there are no signs if you arrive at night. The location is acceptable, the room is clean and with the necessary amenities, very good, but the area where it's located isn't friendly.
Response from Property: 尊敬的賓客您好,非常感謝您的評價與真誠建議,我們會持續關注並完善各項設施設備,爭取給您及未來的客人更好的入住體驗。再次感謝您的建議,深圳寶安福朋喜來登酒店期待您的下次光臨~
Jays Backpack
Superior TwinRoom
Stayed in Feb 2025
Business traveler
42 review
10/10
Outstanding
Posted on Apr 25, 2025
Good hotel, nice stay. Of course it's an international brand so they nailed it.
Response from Property: Dear guests, hello! Thank you for choosing to stay at Four Points by Sheraton Shenzhen Bao'an. The hotel is located in the central area of Bao'an, close to core business and leisure districts such as Haiya Colorful City and Yifangcheng Shopping Center. We sincerely look forward to welcoming you again in the near future and bringing you a better stay experience.
NgYoyo
Superior TwinRoom
Stayed in Jul 2025
Traveling with friends
1 review
7.5/10
Posted on Sep 1, 2025
Stayed in the hotel for birthday celebration and grateful for the complimentary birthday cake surprise.
The room was hot despite we tuned the air-con to the coolest. Technician was sent to inspect but the room remained stuffy throughout the night.
Response from Property: 尊敬的賓客您好,本次入住未能給您帶來愉悦的體驗,我們致以最誠摯的歉意。您提到的空調問題我們已第一時間反映到相關部門,儘快將需改進的地方落實下去,爭取給您及未來的客人更好的入住體驗。深圳寶安福朋喜來登酒店期待您的下次光臨。
Phil.
Superior TwinRoom
Stayed in Jun 2025
Family
14 review
10/10
Outstanding
Posted on Aug 24, 2025
Very clean. Not as convenient located on a small road. A lot of traffic. However I would come back again for sure
Response from Property: 尊敬的賓客,感謝您的鵬城之旅選擇了深圳寶安福朋喜來登酒店下榻,希望您度過了一個愉快充實又愜意享受的假期,期待您的再次光臨~
Bissultan
Superior TwinRoom
Stayed in Dec 2024
Family
11 review
9.5/10
Amazing
Posted on Jan 6, 2025
Very comfortable and clean hotel. The best thing about this Four points is that the gym is on the 24th floor which opens very beautiful view to the area around.
Response from Property: Thank you for staying with us and sharing a review! We look forward to welcoming you back to Four Points by Sheraton Shenzhen Bao'an.
WebbyPhilos
Superior Room
Stayed in Jun 2025
Solo traveler
30 review
9.0/10
Great
Posted on Jul 12, 2025
Reasonable size room, comfortable bed. All amenities that would be expected
Response from Property: 尊敬的賓客您好,感謝您對我們的認可,深圳寶安福朋喜來登酒店團隊將一如既往地為您提供體貼周到的服務,希望您度過了一個愉快充實又愜意享受的假期,期待您的再次光臨~
Guest User
Superior Suite
Stayed in Apr 2025
Family
11 review
10/10
Outstanding
Posted on May 6, 2025
The concierge service is great and the room is clean. I will visit again in my next trip.
Response from Property: 尊敬的賓客,感謝您下榻深圳寶安福朋喜來登酒店並與我們分享您的入住體驗,能夠讓您的此次入住感到滿意,我們十分榮幸。誠摯期待您和家人、朋友的再次到來。
LoveTravel0000
Superior TwinRoom
Stayed in Jul 2024
Family
9 review
9.0/10
Great
Posted on Oct 25, 2024
a nice stay at the hotel, the staffs are friendly and polite, doorman are helpful.
Response from Property: Thank you for staying with us and sharing a review! We look forward to welcoming you back to Four Points by Sheraton Shenzhen Bao'an.
Anonymous User
Superior TwinRoom
Stayed in Nov 2024
Family
12 review
10/10
Outstanding
Posted on Dec 27, 2024
The hotel is good and new! The location is convenient and it’s close to a shopping mall.
Response from Property: Thank you for staying with us and sharing a review! We look forward to welcoming you back to Four Points by Sheraton Shenzhen Bao'an.
Namdeoankit
Superior TwinRoom
Stayed in Jul 2025
Business traveler
6 review
10/10
Outstanding
Posted on Sep 4, 2025
Good place to stay
Response from Property: 尊敬的賓客,感謝您的鵬城之旅選擇了深圳寶安福朋喜來登酒店下榻,希望您度過了一個愉快充實又愜意享受的假期,期待您的再次光臨~
Guest User
Superior TwinRoom
Stayed in Sep 2023
Family
3 review
9.0/10
Great
Posted on Oct 11, 2023
Overall Great service. front desk helped us arrange taxi to airport. Room look new and spacious.
Response from Property: Thank you for staying with us and sharing a review! We look forward to welcoming you back to Four Points by Sheraton Shenzhen Bao'an.
ihrobin
Superior Room
Stayed in Feb 2025
Solo traveler
8 review
10/10
Outstanding
Posted on Apr 20, 2025
It was a great experience.
Response from Property: 尊敬的賓客,感謝您下榻深圳寶安福朋喜來登酒店並與我們分享您的入住體驗,能夠讓您的此次入住感到滿意,我們十分榮幸。誠摯期待您和家人、朋友的再次到來。
AM - Htl
Superior Room
Stayed in Jul 2024
Solo traveler
637 review
10/10
Outstanding
Posted on Aug 21, 2024
i go for business and i always choose this
Response from Property: Thank you for staying with us and sharing a review! We look forward to welcoming you back to Four Points by Sheraton Shenzhen Bao'an.
Guest User
Superior TwinRoom
Stayed in Nov 2024
Family
5 review
10/10
Outstanding
Posted on Mar 11, 2025
Clean, friendly staff
Response from Property: 尊敬的賓客,感謝您的鵬城之旅選擇了深圳寶安福朋喜來登酒店下榻,希望您度過了一個愉快充實又愜意享受的假期,期待您的再次光臨~
Kachi
Deluxe Room
Stayed in Sep 2023
Business traveler
4 review
7.0/10
Posted on Oct 22, 2023
Good hotel in the area. Room was nice and comfortable. Food at the restaurant was disappointing. Pizza was horrible with a ketchup base. Burger was unfortunately available, only for one person whilst 6 of us wanted to order. Probably should have ventured outside for the meal.
Response from Property: Thank you for staying and sharing a review! We must apologize for the inconvenience you endured. We have shared your views with relevant departments for adjustment and look forward to welcoming you back to Four Points by Sheraton Shenzhen Bao'an.