Baumanburi Hotel Patong Reviews

Response from Property: Dear Valued Guest, Thank you so much for taking the time to share your wonderful experience at Baumanburi Hotel! We are absolutely thrilled to hear that your stay stood out among your visits to Phuket’s many hotels. Our team takes immense pride in providing warm, personalized service, and your kind words about their hospitality will truly brighten their day. It’s delightful to know that you enjoyed the pool-view room, our pristine facilities, and the ambiance of the pool area—both day and night! We aim to create a relaxing yet vibrant atmosphere for all guests, and we’re so glad this resonated with your family. Being just steps away from Patong Beach is indeed a perk we love sharing with travelers like you. Your heartfelt appreciation means the world to us. We’ve shared your feedback with the entire team as a reminder of the positive impact they make. Whenever your travels bring you back to Phuket, we’d be honored to welcome you “home” again. Warmest regards, The Baumanburi Hotel Team

Response from Property: Dear Guest,Thank you for your kind words! We are delighted to hear that you had a pleasant stay and that our staff made a positive impression on you. Providing friendly and welcoming service is our top priority. We're also glad you enjoyed the beautiful ambiance of our pool area at night. We look forward to welcoming you back soon!Best regards,Baumanburi Hotel

Response from Property: Dear Guest,Thank you for sharing your valuable feedback with us. We are truly sorry to hear that your stay did not meet your expectations, especially due to the noise from the nearby square activities. This is not the experience we aim to provide for our guests.We apologize for the inconvenience caused by the noise. As the hotel is located in the city center, festive celebrations during the holiday season may occasionally impact the quietness of the environment. We have already communicated with the relevant authorities to minimize disruptions for our guests. For future stays, we recommend reaching out to us in advance so we can arrange a quieter room for you.Regarding the handling of the issue by our staff, we will enhance training to ensure that every team member is better equipped to assist guests and provide a more comfortable stay.We sincerely hope to have the opportunity to welcome you back in the future and demonstrate the improvements we have made. Wishing you a happy New Year and all the best!Sincerely,The Hotel Management Team

Response from Property: Dear guest: Thank you for choosing to stay in our hotel and sharing your stay experience! We are very happy to know that you recognize the hotel service. Your satisfaction is our greatest motivation to move forward. Regarding the night noise problem of the street-facing building you mentioned, we deeply apologize and have reported it to the relevant department as soon as possible. In the future, we will strengthen the optimization of sound insulation measures and more accurate room type reminders (the street-facing building is close to Patong Second Street, and the noise isolation is limited by uncontrollable forces), and strive to provide guests with a quieter living environment. Sincerely look forward to your visit again, so that we have the opportunity to present you with a more perfect stay experience. Wish you all the best! baumanburi hotel team

Response from Property: Dear GuestThank you for your feedback! We're delighted to hear that you enjoyed our convenient location and spaciousrooms. Weappreciateyourcomments regarding the lighting and the hotel's age—we are always looking for ways to improveour guests'experience. It's also wonderful to know that our reception service met your expectations.We hope to welcome you again in the future!Best regards, Baumanburi Hotel

Response from Property: Thank you for staying at our Patong Baumanburi Hotel. Thank you for your support and recognition. We will continue to provide good service and improve quality. If you have any questions or feedback, please feel free to contact us. I wish you good health and a happy life! Looking forward to seeing you again! Thank you

Response from Property: Dear Valued Guest,Thank you for sharing your feedback about your recent stay. We're delighted to hear that you found most of our front desk staff polite and that you plan to visit us again! Regarding your experience with Mr. Q, we sincerely apologize for any rudeness encountered. This does not reflect our standard of service, and we will address this matter internally to ensure it is not repeated. Your insights are invaluable in helping us improve. We truly appreciate your understanding and hope to welcome you back soon for a seamless stay. Warm regards, Baumanburi Hotel

Response from Property: Dear GuestThank you so much for taking the time to share your feedback! We’re thrilled to hear that our reception and staff made such a positive impression and exceeded your expectations – it’s always our goal to ensure guests feel warmly welcomed. We’re glad you enjoyed the pool and appreciated the cleanliness of the grounds! Your note about areas needing attention is well received, and we’ll address these promptly to keep improving. We completely understand your comments about the room’s lighting and design. Modernizing our spaces is an ongoing priority, and we’ll certainly keep your feedback in mind for future updates. Apologies for the TV hiccup – we’ll double-check our systems and instructions to make things more user-friendly for future guests. You’re absolutely right about the lively atmosphere in central Patong – it’s part of the area’s charm, but we appreciate your understanding! We’d love to welcome you back during low season for a quieter stay, and we’ll do our best to ensure an even more relaxing experience next time. Thanks again for choosing us, and we hope to see you again soon! Warm regards, Baumanburi Hotel

Response from Property: Dear, Thank you very much for your thorough feedback and kind words about our staff and location. We greatly appreciate your feedback as it helps us improve our guest experience. We apologize that the noise from the street in the original room affected your stay. Good to hear that the move to a higher floor provided more peace - although unfortunately it meant less view and no balcony. We note the need for better soundproofing in the front building rooms for future renovations. Regarding the children's pool, we thank you for your honesty about the stone paving in the low areas. We designed it with older children in mind, but will reconsider the choice of materials to make it more comfortable for younger guests. We understand the frustration with sunbed reservations and are working on a fairer solution for future seasons. Your observation has been noted! We are incredibly pleased that you enjoyed our central location and the welcoming staff. We hope to welcome you again - perhaps in one of our family-friendly suites with private terraces at the back. Kind regards Baumanburi Hotel

Response from Property: Dear Guest,Thank you for choosing our hotel and recognizing our excellent location. We sincerely appreciate your candid feedback as it helps us improve our services.We sincerely apologize for your concerns about outdated furniture, bed comfort, and air conditioning noise. We are currently implementing a phased room renovation plan, and your comments will guide us in prioritizing these updates. Our maintenance team will immediately check the air conditioning unit to ensure normal operation and reduce noise levels.Regarding the communication of policies and charges after booking, we deeply regret this. We have reviewed our internal processes and did not find any issues, and there are clear check-in rules on various booking platforms to avoid future misunderstandings.Your experience fell far short of our service standards, and we take your feedback seriously. If you are considering staying at our hotel again, please contact our guest relations team in advance. We are honored to arrange a free room upgrade or other compensatory benefits for you to regain your trust.Thank you again for your valuable insights. We hope to have the opportunity to welcome you back for a more comfortable stay.Best regards,Baumanburi Hotel

Response from Property: Dear Valued Guest, Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the cleanliness issues you encountered in your room. Maintaining high hygiene standards is our top priority, and we deeply regret that our housekeeping service fell short of your expectations during your visit. Your comments have been shared with our team to reinforce thorough daily cleaning protocols, including floor maintenance. We appreciate your acknowledgment of our room design concept, though we understand that certain furnishings and appliances (such as the TV, AC, and table aesthetics) did not meet your comfort or style preferences. Please know that we are actively planning phased upgrades to modernize our facilities while preserving the unique character of our spaces. Your feedback is invaluable in helping us improve. We hope you might reconsider staying with us again in the future, allowing us the opportunity to provide the seamless, refreshed experience you deserve. Should you wish to discuss further, please contact us。Warm regards, Hotel Management Team

Response from Property: Dear Valued Guest,Thank you for taking the time to share your wonderful feedback! We’re thrilled to hear that our prime location added convenience to your stay and that our team’s kindness and attentiveness made a positive impression. Providing exceptional service is at the heart of what we do, and your words truly motivate us to keep striving for excellence. It was our pleasure to welcome you, and we hope to have the opportunity to make your next experience even more memorable. Should your travels bring you back to the area, we’d be honored to host you again! Warm regards,Baumanburi Hotel

Response from Property: Dear Valued Guest, Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet the standards we strive to uphold. Cleanliness and a comfortable environment are our top priorities, and we deeply regret any inconvenience caused by the issues you encountered. Our team is already addressing the concerns you raised: - **Dampness:** We are inspecting ventilation systems and enhancing dehumidification measures in affected areas. - **Cleanliness:** Additional staff training and revised protocols have been implemented to ensure thorough sanitation. Your input is invaluable in helping us improve. If you would consider giving us another opportunity, please contact our manager directly at [email/phone] so we can personally oversee your stay. Thank you again for your candor. We hope to restore your confidence in the future. Warm regards, Baumanburi Hotel

Response from Property: Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have more than 10 room types in hotel, we strongly recommend you increase budget for travel, Hope that you will give us the opportunity to better serve you in the near future. Sincerely