Hilton Hotels & Resorts Hotels in Shenzhen

Facilities: The overall facilities are well-maintained and very convenient to use. The bathroom, in particular, had fantastic water pressure, and a hot shower was just what I needed to relax after a tiring business trip! Cleanliness: Excellent. Many five-star hotels tend to overlook details like dusty electric kettles or dirty magnifying mirrors in the washroom, but not here! That definitely left a positive impression. Environment: Although it's an older five-star property, the overall environment is still superb. The accessible elevator for the metro station is conveniently located right opposite the hotel, and the subway passage itself is lined with many restaurants, making it very easy to explore Shenzhen's local food scene. Service: I gave five stars for all other categories, but only four for service! We only had one light carry-on suitcase for this trip. This was the first time I've encountered a hotel where the concierge completely ignored our car pulling up to the entrance and didn't offer any help with our luggage during check-in. At the Ritz-Carlton, for example, the concierge is usually ready to open the car door even before it's fully stopped, let alone expecting us to handle our own bags! It's not that we *can't* carry our own luggage, and if there were many cars and guests at the time, we'd totally understand if they were overwhelmed. But our car was stopped right in front of the concierge, with no other vehicles or guests around. So, what exactly is the purpose of having a concierge stationed at the entrance then? It's the first time I've experienced something like this, and I found it quite perplexing. On a positive note, the staff at the front desk and the concierge who handled luggage storage were incredibly enthusiastic, which makes me feel the hotel's training might be a bit inconsistent.

The hotel boasts a superb location right by Shenzhen Bay, with Hong Kong visible across the water. Many attractions and shopping centers, such as the Sea World Culture and Arts Center and Shekou K11, are all within walking distance, making it incredibly convenient. Our 40-sqm room was modern, spacious, and stylish. The comfortable bed ensured a restful night's sleep, even for someone like me who finds it hard to sleep in new places. But the real highlight was the enormous floor-to-ceiling window. Pulling back the curtains unveiled a spectacular, unobstructed view of Shenzhen Bay. By day, you could watch the sparkling waters and bustling boats, and by night, it transformed into a breathtaking panorama of city lights – utterly soothing. Right from check-in at the front desk, the hotel staff's warmth and professionalism were evident. Throughout my stay, any needs or requests were promptly met and resolved. The housekeeping team was also very meticulous, ensuring our room was spotless each day.

The Hilton Hotel is excellently situated near the convention center. The hotel provides free shuttle service to the exhibition halls when there are ongoing exhibition which is a strong plus for attendees. There is also a park within walking distance which runs along the river. The breakfast buffet serves a good variety of delicious food which is a notch above the typical hotel breakfast. However, the most impressive thing from the hotel is the customer centric service from the hotel staff. Special thanks to Lucas, Yerin and Mariah for recommendations, friendly chats and excellent service during our stay. Hope to see you all again during our next stay 😀