Atour Hotels in Shenzhen

Great location, very clean and new. Great designs. The people in this hotel are super friendly. The laundry room is my favorite. BTW, great food for breakfast. Will definitely come back.

The service is good. Not only is the check-in process efficient and convenient, but the staff are also very enthusiastic. The breakfast is very delicious, with both Chinese and Western food to satisfy all tastes. The laundry service is professional and meticulous, and the hotel lobby is filled with elegant fragrance, which is refreshing. The aromatherapy of Atour is really nice! Finally, I was given warm water when I checked out. This service is even more considerate, which makes the fatigue of the journey disappear. The overall experience is excellent!!!

【三一雲度亞朵酒店 | 父親節前，為升學考試護航的温暖】 父親節前一天特意選了這家酒店，就為了陪孩子參加深外升學考試。從預訂到入住的整個過程都超省心，酒店位置特別方便，就在考點附近，步行就能到，省去了考試當天奔波的麻煩，早起也不慌亂。 房間乾淨整潔，細節很到位——床品鬆軟舒適，衞浴用品品質在線，最驚喜的是前台主動問了考試時間，還幫忙預留了安靜的房間朝向，避免早上的喧鬧影響休息。 工作人員的服務也讓人印象深刻，從禮賓到客房阿姨都很親切，主動幫忙按電梯、拿行李。 剛好趕在父親節前住進來，酒店還送了小蛋糕和賀卡，孩子偷偷説“這是給爸爸的父親節禮物”，瞬間覺得這次選擇太值了！如果後續還有考試或出行計劃，一定還會優先考慮這裏——靠譜、暖心，還能讓陪考的家長鬆口氣。

Facilities: Very complete. The hotel also provides children's slippers and toothbrushes Hygiene: Very clean. Environment: Near residential buildings. Very convenient for eating. Also close to North Station Service: The girls and brothers at the door are very enthusiastic.

Hotel is strategically and conveniently located with malls and 2 train stations for Line 1 and Line 9 within walking distance. The staff are professional and polite. The lobby is filled with a delightful fragrance that is fresh, clean, and uplifting, setting a welcoming atmosphere right from the entrance. Inside the room, the air feels crisp and neutral, completely odorless, contributing to a sense of comfort and cleanliness. The bedding is incredibly soft and cozy, ensuring a restful night’s sleep. Additionally, the beechwood incense offers a subtle, soothing scent that adds warmth to the room. Air conditioner operates quietly, with no disruptive noises or sounds, ensuring an undisturbed and peaceful environment. The air itself remains fresh and clean throughout the stay. The shower area is generously spacious, and the equipment is modern and well-maintained. The water temperature is perfectly regulated, providing a wonderfully comfortable and refreshing experience. Hotel breakfast are awesome with a wide variety of food selections. Overall, this stay has been extremely satisfying, with every detail carefully considered to ensure comfort and tranquility.

It is an excellent hotel, and I had great experience. The staff were very friendly and helpful. The breakfast was super. You can wash your clothes free in the hotel. The Metro Line 9 station is right outside the front door of the hotel. If you plan to go to Hong Kong Airport to take a flight, this hotel is close to the Shekou Cruise Line center where you can take the fast boat to the airport directly.

We stayed for 3 nights and enjoyed a superb service.  Everyone was extremely helpful and tried very hard to ensure our stay was pleasant. One of us was offered a free breakfast during the stay. Jiang Wen at front desk helped with WiFi connections and was kind enough to let us use her local phone number for our take-out food deliveries.  The breakfast is excellent with a lot of choices. Late night snacks/meals are a real bonus after a long day out. Free self-serve laundry with washers and dryers across from the breakfast hall is super convenient. The location is near metro subway station and is within 10-15 mins taxi rides to many areas in the city. We will definitely stay here again in our future visits to Shenzhen!

Thank you so much to the hotel staff. When I checked out, I had already booked my flight, but I couldn’t find the airport. I asked the front desk staff to check where the airport was located and even showed them my ticket, but they were at a loss. Later, they called a lady named Yuetong, who searched various addresses and finally confirmed that the airport was in Hong Kong. Since I didn’t have a Chinese payment method and only had cash on me, and I didn’t have a ride-hailing app or know how to get to the port to take a ferry to Hong Kong, I was in a difficult situation. I turned to the hotel for help again, and Ms. Yuetong agreed without hesitation. After more than ten minutes of communication, she finally found a driver who accepted cash. She even helped carry my luggage and personally escorted me to the car. I thought the matter would end there, but due to my carelessness, I left my backpack in the taxi. Inside were my credit cards, passport, tablet, and other important documents—without them, I couldn’t even board my flight back home. I rushed back to the hotel in a panic and sought help from the same staff member. She was incredibly responsible. Since all my cash was in that backpack, she even paid for the taxi to take me to the police station to file a report. Because I didn’t understand the process, she assisted me throughout the entire procedure, handling all the communication with great care. Later, through her persistent efforts—contacting the police, the ride-hailing platform’s customer service, and the taxi driver—she finally located my backpack. It turned out the driver had taken it back to Dongguan. The Dongguan police station required me to pick it up in person, so she arranged another taxi, set the destination, and personally accompanied me to Dongguan to retrieve my bag. From morning until afternoon, she spent the entire day running around with me. I’m so grateful for Ms. Yuetong’s efforts—she went out of her way, spending both money and energy to help me. Although I missed my flight, this experience was truly unforgettable. The hotel staff handled everything meticulously and resolved every difficulty perfectly. I don’t even know how to thank her enough. I invited her to visit India someday so I can properly host her, and the next time I come to China for business, I will definitely stay at this hotel again—and recommend it to my friends as well.

Hotel is located at the east square of Shenzhen high speed station. It's actually called Atour Light. The room was like pictured. The staff were very friendly and helpful despite the language barrier we were able to communicate using translation app. They helped me pick up a parcel from a locker which I'm very thankful. Only thing to note is that the bed is very firm. Their laundry facilities looked really good but I don't get to use them. Would recommend this hotel.

Facilities: Very new hotel, the facilities are pretty good Hygiene: Very clean Environment: The design style is quite unique. I think it can be included in the list of designer hotels in Shenzhen. The smell of the space is also very comfortable. You can add some soothing music. Service: Very thoughtful but not too much, especially the breakfast waiter, who was very friendly and busy. The noodle stall owner was also very nice. The receptionist at the front desk was also very friendly. Overall, it's a lower-tier five-star hotel, and the breakfast is terrible. Recommended to come and experience.