Chateau Star River Shenyang

Chateau Star River Shenyang Reviews

Chateau Star River Shenyang

No.98 Zhihui 2nd Street, Hunnan District, Shenyang, Liaoning, ChinaSee Hotel Details
Chateau Star River Shenyang
Chateau Star River ShenyangChateau Star River ShenyangChateau Star River Shenyang
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1 night

Guest Reviews

9.5/10
Outstanding
1917 review
Verified reviews
Location9.6
Amenities9.5
Service9.4
Cleanliness9.6
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All reviews(1917)
Positive reviews(1897)
Reviews with photos/video(356)
Friendly front desk staff(255)
Has an infinity pool(59)
Children's pool available(59)
Clean pool(59)
Great swimming pool(59)
Luxurious(44)
Close to airport(41)
Garden view(39)
Negative reviews(20)
Guest User
Deluxe City-view Twin Room
Stayed in Jul 2025
Business traveler
3 review
8.5/10
Very Good
Posted on Aug 16, 2025
Overall pleasant. However, we were checking in late and the front desk employee seemed to get annoyed for some reason.
Response from Property: 尊敬的賓客,您好!非常感謝您選擇瀋陽星河灣酒店,首先對您反饋的問題表示深深地歉意。酒店相關部門已落實整改,今後我們會繼續加強員工的培訓與監督,確保同類情況不再發生。同時我們也將不斷致力於完善每一個服務細節,力爭為每一位賓客提供優質的體驗。再次感謝您的真誠反饋,希望您能再給我們一次可以為您提供更優質服務的機會,衷心期待您的再次光臨!瀋陽星河灣酒店 大堂副理
Ting
Deluxe Queen Room
Stayed in May 2025
Couple
4 review
9.5/10
Amazing
Posted on Jun 10, 2025
Great hotel to stay in. Very spacious and clean. Though the location is a little far from the city centre, the comfort made it up. Highly recommended.
Response from Property: 尊敬的賓客,您好!非常感謝您下榻瀋陽星河灣酒店及用寶貴時間分享您的入住感受。您的讚美是我們前進的動力和鼓勵,相信我們在未來會做的越來越好,一如既往的為每位賓客提供貼心的精緻服務。我們衷心期待您的再次光臨! 瀋陽星河灣酒店大堂副理
Guest User
Special Twin Room
Stayed in Sep 2024
Couple
6 review
10/10
Outstanding
Posted on Oct 28, 2024
The room is very large and clean. It feels very good. It‘s a great hotel I’ve stayed in, except that it‘s far from the city.
Response from Property: Dear customer, thank you very much for your support to the hotel, your positive feedback is the driving force and encouragement for us to move forward, I believe that we will continue to do better in the future, as always to provide each guest with intimate exquisite service. Looking forward to your nest visit! Shenyang Chateau Star River Hotel assistant manager. 尊敬的客人,你好!非常感谢您对酒店的支持,您的好评是我们前进的动力和鼓励,相信我们会在未来做得越来越好,一如既往地为每一位客人提供贴心精致的服务。期待您的再次光临!沈阳天河湾酒店大堂副经理
Chieh Nee
Special Twin Room
Stayed in Mar 2024
Couple
10 review
9.5/10
Amazing
Posted on May 11, 2024
Returning stay for the third time, always happy with the service.
Response from Property: Dear customer, thank you very much for your support to the hotel, your positive feedback is the driving force and encouragement for us to move forward, I believe that we will continue to do better in the future, as always to provide each guest with intimate exquisite service. Looking forward to your nest visit! Shenyang Chateau Star River Hotel assistant manager. 尊敬的客人,你好!非常感谢您对酒店的支持,您的好评是我们前进的动力和鼓励,相信我们会在未来做得越来越好,一如既往地为每一位客人提供贴心精致的服务。期待您的再次光临!沈阳天河湾酒店大堂副经理
Guest User
Queen Room
Stayed in Feb 2024
Couple
3 review
10/10
Outstanding
Posted on Mar 3, 2024
2nd stay in the month, amazing service as usual
Response from Property: Dear customer, thank you very much for your support to the hotel, your positive feedback is the driving force and encouragement for us to move forward, I believe that we will continue to do better in the future, as always to provide each guest with intimate exquisite service. Looking forward to your nest visit! Shenyang Chateau Star River Hotel assistant manager. 尊敬的客人,你好!非常感谢您对酒店的支持,您的好评是我们前进的动力和鼓励,相信我们会在未来做得越来越好,一如既往地为每一位客人提供贴心精致的服务。期待您的再次光临!沈阳天河湾酒店大堂副经理
Guest User
Deluxe 2-bed Room
Stayed in Apr 2025
Family
15 review
10/10
Outstanding
Posted on May 4, 2025
This is the best hotel I have ever stayed in. No doubt about it. I placed the order after seeing this comment, hahahahahaha. I specifically talked about my feelings after staying here. It's a bit exaggerated, but it's definitely worth staying. The facilities are very new, high-end, and classy. I highly recommend it.
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6/15
Response from Property: Dear guests, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether you are on business trip or traveling! Sincerely looking forward to seeing you again! Assistant Lobby Manager, Shenyang Star River Hotel
Anonymous User
Deluxe 2-bed Room
Stayed in Apr 2025
Business traveler
41 review
10/10
Outstanding
Posted on May 6, 2025
This is the second time I stayed at the Star River Hotel. Although their location is a little far from the city center, it is very close to the Liaoning Provincial Museum. The museum has a lot of exhibits, and there are also special exhibition halls for children, as well as many interactive equipment for children. The hotel facilities are very new and the rooms are very large. It is very comfortable to stay.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing Shenyang Chateau Star River Hotel and taking the time to share your experience of your stay. We are fully aware that there is still room for improvement, and treating every guest seriously is the purpose of our service. Thank you again for your sincere feedback. We hope you can give us another opportunity to provide you with better service. We sincerely look forward to your return! I wish you and your family a happy life and everything goes well! Chen Xuming, General Manager of Shenyang Star River Hotel
bert17
Octonauts Theme Room
Stayed in Apr 2025
Family
9 review
10/10
Outstanding
Posted on May 5, 2025
We stayed in the Octonauts children's theme room of Galaxy Hotel this time. The children had a great experience. The facilities in the room were very thoughtful for children. The hardware of Galaxy Hotel is impeccable, but the most impressive thing is the service. I was deeply moved from the moment I checked in at night. Because the temperature in Shenyang has been low in the past few days, my family has a cold. After hearing this, a bespectacled waiter at the front desk took out his ginger tea for us to drink. This detail fully reflects the enthusiastic service of Galaxy Hotel. The stay experience was very good and I will choose Galaxy Hotel next time.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing Shenyang Chateau Star River Hotel and taking the time to share your experience of your stay. We are fully aware that there is still room for improvement, and treating every guest seriously is the purpose of our service. Thank you again for your sincere feedback. We hope you can give us another opportunity to provide you with better service. We sincerely look forward to your return! I wish you and your family a happy life and everything goes well! Chen Xuming, General Manager of Shenyang Star River Hotel
Guest User
Deluxe 2-bed Room
Stayed in Mar 2025
Traveling with friends
1 review
9.5/10
Amazing
Posted on Apr 21, 2025
It was a very beautiful hotel with an atmosphere that seemed to evoke a fantastical space. The reception lobby was glittering, and the corridors leading to the rooms were carpeted. The rooms were also spacious and clean. There was a wide variety of breakfast options, and it was so delicious I wanted to keep eating it forever. If I travel to Shenyang again, I'll definitely stay at this hotel.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing Shenyang Chateau Star River Hotel and giving such a high evaluation. Being willing to give and serving with heart is the purpose and philosophy we always uphold. By creating luxurious and elegant rooms and a beautiful and quiet environment in terms of hardware, and providing warm and considerate service and a comfortable and clean living environment in terms of software, we aim to create a good stay experience for every guest who visits the Galaxy Bay Hotel. Looking forward to seeing you again! Assistant Lobby Manager, Shenyang Star River Hotel
Guest User
Deluxe 2-bed Room
Stayed in Mar 2025
Family
8 review
10/10
Outstanding
Posted on Apr 17, 2025
The disadvantage is that you don't need to swipe your card to take the elevator, which is not safe and convenient. I originally wanted to deduct one point, but my children like this hotel, so I give it full marks💯 The hotel is a bit remote, so you need to drive or take a taxi🚗 The beautiful women in the concierge department are very serious and responsible in their work, patient, meticulous and thoughtful
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6/8
Response from Property: Dear guests, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether you are on business trip or traveling! Sincerely looking forward to seeing you again! Assistant Lobby Manager, Shenyang Star River Hotel
Guest User
Deluxe 2-bed Room
Stayed in Mar 2025
Family
4 review
10/10
Outstanding
Posted on Apr 9, 2025
Free room upgrade + 60㎡ large space, stay until you don't want to check out! 🌟 ✅ **Surprise service**: The front desk will take the initiative to upgrade to the castle room when you check in. The 60㎡ space is spacious and transparent, and the panoramic floor-to-ceiling windows overlook the Central Park! ✅ **Convenient travel**: Free parking for self-driving, walking distance to Liaoning Museum and Science and Technology Museum, convenient for business travel or sightseeing! The king of cost-effectiveness within 1,000 yuan, you can also win the holiday by staying at the hotel~Highly recommended! ✨
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Shenyang Star River Hotel. We are very honored that the hotel's front-line caring service team can give you a satisfactory stay experience. Seeing your sincere evaluation, every staff member of the hotel feels warm in their hearts. Your encouragement and trust are the brightest lights on our growth path. We will continue to improve and forge ahead. I believe we will bring you unexpected surprises again! Looking forward to meeting you again and wish you a happy life! Assistant Lobby Manager, Shenyang Star River Hotel
Guest User
Deluxe 2-bed Room
Stayed in Mar 2025
Family
4 review
10/10
Outstanding
Posted on Apr 18, 2025
The room was very clean and the service staff was very nice. There was a small incident in the middle. The power in the room was cut off. The front desk promptly changed and upgraded the room type. The hotel scenery is also very good, and the breakfast is very rich, especially suitable for family travel.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether you are on business trip or traveling! Sincerely looking forward to seeing you again! Assistant Lobby Manager, Shenyang Star River Hotel
Guest User
Octonauts Theme Room
Stayed in Feb 2025
Family
7 review
10/10
Outstanding
Posted on Apr 2, 2025
The room is very spacious and can be used for entertainment and study. When I opened the curtains in the morning, the warm sunshine came in and I was in a good mood. I especially want to praise the bathtub, which is large enough for an 8-year-old child to swim in. The hotel is quiet and private, with a sense of solitude and tranquility. Although it is a bit remote, it is very convenient to get a taxi. I like it overall.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing Shenyang Chateau Star River Hotel and giving such a high evaluation. Willing to give and serve with heart are the purpose and philosophy we always uphold. By creating luxurious and elegant rooms and a beautiful and quiet environment in terms of hardware, and providing warm and considerate service and a comfortable and clean living environment in terms of software, we aim to create a good stay experience for every guest who visits the Galaxy Bay Hotel. Looking forward to seeing you again! Assistant Lobby Manager of Shenyang Star River Hotel
SimonW30
Deluxe 2-bed Room
Stayed in Feb 2025
Business traveler
8 review
10/10
Outstanding
Posted on Mar 14, 2025
The room was great, big and well laid out. The parking lot is large, and there are gyms, swimming pools, and restaurants. I like it very much. It is a star-level experience. I will consider staying there next time I come to Shenyang.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing Shenyang Chateau Star River Hotel and giving such a high evaluation. Willing to give and serve with heart are the purpose and philosophy we always uphold. By creating luxurious and elegant rooms and a beautiful and quiet environment in terms of hardware, and providing warm and considerate service and a comfortable and clean living environment in terms of software, we aim to create a good stay experience for every guest who visits the Galaxy Bay Hotel. Looking forward to seeing you again! Assistant Lobby Manager of Shenyang Star River Hotel
Guest User
Deluxe Queen Room
Stayed in Feb 2025
Business traveler
2 review
10/10
Outstanding
Posted on Mar 10, 2025
The room is very nice, big and the facilities are relatively new. Most importantly, it is very quiet and I had a good rest. I will choose it next time. The attitude of the front desk and hotel staff is very good.
Original TextTranslated by Google
Response from Property: 尊敬的貴賓,您好!非常感謝您選擇瀋陽星河灣酒店並給予如此高的評價。捨得付出,用心服務,是我們始終秉持的宗旨和理念。通過硬件方面打造豪華大氣的房間、塑造周邊優美安靜的環境,軟件方面提供親切貼心的服務、舒服乾淨的居停環境來給每一位光臨星河灣酒店的客人營造良好的入住體驗。期待您的再次蒞臨!瀋陽星河灣酒店大堂副理