Sheraton Hotels in Shanghai

The Sheraton Grand Shanghai Pudong Riverside boasts a prime location on the east bank of the Huangpu River, captivating guests with its modern art aesthetic seamlessly blended with stunning river views. The rooms' panoramic floor-to-ceiling windows perfectly frame the glittering Lujiazui skyline and the shimmering river surface like a painting, allowing you to exclusively enjoy the 'Magic City' night view spectacle from the comfort of your bed. The cleverly designed bathroom offers outside views, making the silhouettes of passing cruise ships and the glow of the morning sun private luxuries as you soak. The 6th-floor swimming pool is immaculately clean. On the first floor, the executive lounge discreetly defines a chic, urban-sophisticate lifestyle. With a well-equipped gym and smart room control system, the hotel ensures a seamless blend of business and leisure. It stands as a poetic haven on the city's waterfront and a superb lens through which to grasp the pulse of Pudong.

The room was clean, elegant, and inviting. With a floor-to-ceiling glass wall, the view from the 29th floor was fantastic. A clever design feature was a small ventilation window, allowing for fresh air without any safety concerns. The service was warm, thoughtful, and attentive; Kathy was exceptionally helpful. Parking was very convenient: simply register once at the concierge desk, allowing free parking with unlimited in/out access for the duration of your stay. The hotel is conveniently located at Exit 3 of Tangqiao Metro Station, which made getting around very easy. Additionally, it's less than a kilometer from the Riverside Greenway, making it very convenient for a run.

Great hotel, the family suite is excellent. Plenty of space and amenities. A lovely indoor pool with a sauna and fitness center. The hotel's location is ideal. A one-minute walk from the metro, and a mall with many shops and restaurants is also just two minutes away. Friendly staff.

The room was excellent and offered a fantastic sea view. The bed was very comfortable. The hotel's ambiance was great, and the service was equally impressive. I'd like to give a special commendation to Devin Jia, who has assisted me with check-ins on several previous stays. His service attitude is outstanding, he's always smiling, and he makes every guest feel truly at home. Highly recommended!

As soon as I arrived at the hotel, I was attracted by its geographical location. The transportation is very convenient. It is very convenient to go to public transportation stations or take taxis around, which is really a plus for people who travel. There are also many convenience stores, restaurants, etc. around, which are full of life and not noisy. Entering the hotel lobby, the first feeling is that it is spacious and bright. The front desk staff is very efficient. They are warm and friendly when checking in. They are patient and meticulous when answering my questions. They also kindly tell me some special services and precautions of the hotel. Walking into the room, cleanliness and tidiness are the most intuitive feelings. The bed is soft and comfortable, and the touch of the quilt and pillow is as reassuring as returning home. The layout of the room is reasonable, the furniture is neatly arranged, and the storage space is sufficient, which is very practical for travelers like me who have more things. The facilities in the room are also complete, the air conditioning cooling and heating effects are very good, the TV programs are rich, and the network speed is super fast. Whether watching dramas or handling some urgent work, there is no pressure. The bathroom is also a highlight. Although the space is not particularly large, the layout is compact and reasonable, the shower head has strong water output and stable water temperature, the toiletries are of good quality, and the towels and bath towels are clean and soft. The service of the hotel really reflects the heart everywhere. The room service was very responsive. Once I needed extra towels and they were delivered not long after I called. The hotel cleaned the room on time every day, cleaned it very cleanly, and kept the items in order. The hotel's breakfast was also satisfactory. There were a variety of varieties, including traditional Chinese food such as porridge, buns, and fried dough sticks, as well as Western bread, fried eggs, ham, etc. The fruits were fresh, and there were many choices of drinks, both hot and cold drinks. The environment of the whole hotel was very quiet, which allowed me to get a good rest. I stayed here for a few days and every day was comfortable and cozy. I will definitely choose this hotel again in the future and recommend it to my friends. This is a very cost-effective hotel that is worth staying in.

As a multi-generational family traveling with seniors and children, we chose the Sheraton Fengxian Baohua, hoping for a comfortable holiday. The hotel's hardware truly stood out – the spacious and grand public areas, generous room layouts, and excellent location (adjacent to Qingxi Ancient Town and Shanghai Fish) all laid a solid foundation for our trip. However, the 'soft services' during this stay were a major disappointment, starting strong but quickly deteriorating. The management shortcomings exposed during the peak holiday season were particularly regrettable. **I. Positive Highlights: Robust Hardware, Heartfelt Frontline Service** 1. **Excellent Hardware Facilities:** The hotel's overall decor is modern and elegant. The high-ceiling lobby design feels open and bright, guest rooms are spacious with good soundproofing, and the mattresses offer medium firmness, making them suitable for elderly guests. Its prime location is a significant advantage, with Qingxi Ancient Town within walking distance and attractions like Shanghai Fish and Fengxian Museum all within a 15-minute drive. 2. **Heartwarming Support from Frontline Staff:** Despite frequent issues at the management level, our housekeeper, Auntie Duan Xiubi, was an absolute lifesaver. When we faced the predicament of no spare duvets (the front desk claimed, ”all spare bedding was used up”), she proactively intervened. She not only quickly found pillows and personally put on clean duvet covers but also thoughtfully told us, ”It's busy during the holidays, no need to rush, make sure you get some rest first,” and even wished us to ”have fun.” Her enthusiasm, resourcefulness, and sense of responsibility injected warmth into the stark management shortcomings, becoming the sole 'service highlight' of our stay. **II. Negative Experience: Disorganized Management, Slow Service Response** 1. **Chaotic Check-in Process, Excessive Communication Burden:** Our group arrived at 11:30 AM to discuss check-in time, clearly stating that ”the whole family would go out for lunch and return around 1:00 PM to check in.” However, upon our punctual return at 1:00 PM, only one of our three booked rooms was ready. Considering the holiday crowd, we proactively suggested, ”we'll gather in one room to rest first,” but this wait stretched to 2.5 hours. It wasn't until 3:30 PM, after multiple calls, that the remaining room cards were delivered by a robot, with no human providing any updates on the progress. The elderly and children grew tired from waiting in the cramped room, and the lobby sofa area was also full, offering no alternative resting spot. The experience was extremely poor. 2. **Basic Services Missing, Superficial Emergency Handling:** Upon checking in, we found no spare duvets in the room. When we called the front desk, the response was, ”There are too many guests during the May Day holiday, all spare bedding has been used up.” Such a shortage of basic guest supplies indicates a serious miscalculation of holiday occupancy by the hotel. It was only after our persistence that Auntie Duan managed to arrange for a blanket (not standard bedding), while the front desk never proactively followed up or apologized. 3. **Passive Management, Relying on Frontline Staff to ”Firefight”:** From check-in delays to supply shortages, the core problem stemmed from management's disorganized coordination: a lack of oversight on cleaning progress, insufficient guest supply reserves, and no emergency mechanisms in place. When faced with guest requests, the front desk merely robotically repeated ”please wait” and offered no solutions (such as prioritizing access to a lounge area or providing complimentary drinks), creating a stark contrast with the proactive efforts of the frontline staff. **III. Summary and Recommendations** If rated comprehensively as ”5/5 for hardware, 3/5 for service,” the hotel's solid foundation in hardware is certainly commendable. However, the service details proved to be a significant weakness, especially during peak occupancy, where management flaws directly exacerbated guest inconveniences, making it extremely unfriendly for multi-generational families with elderly and children. **Suggested Improvements:** 1. During holidays, optimize cleaning schedules in advance and display real-time room readiness status to minimize guests' unproductive waiting time. 2. Stock sufficient basic guest supplies (e.g., duvets, cribs) to prevent passive situations where supplies run out. 3. Management needs to proactively take responsibility for coordination, rather than leaving frontline staff to ”put out fires” alone. Basic compensation solutions (such as late check-out or dining discounts) could be offered to alleviate guest frustration. Finally, a special thank you to Auntie Duan Xiubi. Her presence made us believe that if the hotel truly prioritizes supporting and training its frontline staff, the service experience would undoubtedly see a qualitative improvement. We hope management will listen to the voices from the ground and not allow heartwarming individual efforts to be undermined by disorganized management. (Note: This experience is based on the May Day holiday in 2025; regular service may vary and is provided for reference.)

A wonderful place to spend the weekend with family and kids! Special thanks to Vivian at the front desk, who is kind, helpful and attentive. She gave us another bed and crib so that grandmama can also spend the night with us and baby. Will come visit again.谢谢Vivian和酒店的staff ;