Marriott Properties in Shanghai

A fairly standard Marriott – a good choice for Disney visitors, but service details could use improvement. **Pros:** The Disney shuttle bus was very thoughtful and convenient, and the hotel is not far from Disneyland. Special thanks to Xiaohu at the front desk for arranging a really nice room; her service was warm and attentive. The hotel breakfast was very abundant, and the quality was excellent. **Areas for Improvement:** There was no bell service to help with luggage, which I found quite surprising and frankly, unacceptable, as even Marriotts in what might be considered 'third-tier' cities typically offer this. The turndown service was also very sloppy; used cups were not replaced, which was quite subpar.

Our late-night arrival was made so much warmer by the hotel's service team; they truly deserve a huge commendation! We didn't get to the hotel with our child until after 10 PM. What was so touching was that Daisy at the front desk had already confirmed our arrival time in advance and thoughtfully offered to save us a room with a nice view. When we were checking in, she saw our sleeping child and our exhausted selves. Not only did she complete the formalities as quickly as possible, but she immediately brought us fresh welcome fruits, softly saying, ”Get some energy first.” This thoughtfulness went far beyond our expectations. Even more heartwarming, when the lobby manager, Eamon, saw us carrying our child with one hand and dragging luggage with the other, he proactively took all our bags and insisted on delivering them to our room. Along the way, he quietly mentioned the breakfast times for the next day. Upon reaching our room door, he carefully organized the luggage by category. Our late-night exhaustion was completely swept away by the genuine care of the staff. This ”thinking from the guest's perspective” service attitude truly made us feel at home. Next time we visit Shanghai, this will definitely be our top choice!

Our stay at the Shanghai Marriott Hotel Riverside was significantly enhanced by the excellent service provided by Xiao Bai, the front desk duty manager. She went above and beyond to meet our requests and showed incredible attentiveness. We're very grateful for such outstanding and comforting service, and we give it a five-star rating. Thank you again!

The hotel has a great location and a strong, distinctive vibe. The service is very thoughtful; they even inform guests about potential noise from ongoing construction. It's a reasonable distance from the hotel to the Bund, and the hotel's lounge is definitely worth a visit.

We booked this hotel after seeing their online promotions, but the actual experience was very disappointing. We arrived at 5 PM that day, only to find our room hadn't been cleaned. We were then given a different My Little Pony themed room. From 8 PM onwards, my child kept asking about the promised My Little Pony cake and room card. I repeatedly called the front desk to inquire. Despite knowing we had to wake up at 5 AM the next day for Disneyland, my child insisted on staying awake, eagerly anticipating her much-loved Pinkie Pie cake. It finally arrived at 9 PM, a very miniature cake. The front desk explained it away by saying they had too many guests that day, which I found to be a rather unconvincing excuse. Firstly, we weren't walk-in guests; our booking was made a week in advance. Secondly, online reviews clearly state that the cake and room card are usually prepared in advance. Being moved to a different themed room should not have impacted this service. Ultimately, we only received this much-anticipated service after repeatedly prompting them. Thirdly, most of the businesses and amenities surrounding the hotel have shut down, making the area feel quite desolate. This left us with no option but to order takeout, which was extremely inconvenient.

The room has a large area, is clean and tidy, and the check-in process is fast and convenient Easy to communicate in English as a foreigner and staff is very friendly and helpful The front desk staff are enthusiastic and smiling, felt warm in a foreign land and helped a lot during the stay. It was a great check-in experience!