Intercontinental Hotel & Resorts Hotels in Shanghai

We would highly recommend this hotel, the staff were very accommodating and helpful. The hotel is very stylish and the food is always fresh. Not to mention the comfortable beds. The service was amazing especially from Lyren who works at the front desk. He was very professional, easy goingand always shows her smile. We had such awonderful experience staying here.And also will come back next time!

Amazing architecture and relaxing view. Definitely a go to 5 star hotel if you want to unwind from the bustling city. Amenities and services were complete. We were provided with a personal service staff, Camille who answered all our inquiries and personal requests. My husband and I had a wonderful time here. Although quite far from Shanghai city center, still worth the experience.

Expected too much, received too less. very complicated if it's your first time, to find the main building for reception, no clear signs then no directions for the parking lot. Nobody to greet you outside, neither inside, nobody cares you're there, that's not normal for Intercontinental, maybe all the employers were in a bad mood. The hotel nicely offered an upgrade to a suite, I don't want to sound ungrateful but there was only two tiny windows, it was dark and smelly, the air purifier was not enough the clean the room bad smell, no window at all in the suite living room. Beside that, on Saturday they were making maintenance in the garage and a terrible toxic smell was coming to our suite on the 4th floor!! Not only to our room but to the whole hotel areas, outside as well. with a room that has a very small window, was quite uncomfortable to enjoy the room, I felt jealous of the other rooms who has a proper and big window. So I'm still not sure if it was really a good thing accepting the upgrade. The breakfast was very nice and not crowded, food seves well. they have a nice garden, public and one reserved only for hotel guests, that gives you some peace to relax as the hotel area is invaded everyday by outsiders to take pictures, would be much better if has more places to sit, to stay beside the fountain, we sat on the floor. Intercontinental Ruijin is a beautiful property that should be an amazing place to stay but right now, I don't recommend.

Our wedding anniversary stay at InterContinental Shanghai Hongqiao NECC was truly exceptional. The room exceeded our expectations with its spacious layout and elegant decor, providing the perfect setting for a romantic getaway. The hotel amenities were top-notch, offering everything we needed for a comfortable and enjoyable stay. Overall, our experience was great!

Not the first time in Shanghai, but it was the first time staying at the Intercontinental Pudong. The location of the hotel is super convenient. We got an unexpected upgrade and the room was spacious, comfy and clean. I would like to take this opportunity to extend my gratitude to five hotel professionals: Melinda (Front Office), Diana (GSM), Fiona Wu (DOSM), Lucy (ADD Executive Chef) and Sunny (ADD Manager) for their exceptional service during our stay, and care during a food incident that my husband had at the ADD on breakfast time. The buffet restaurant service was good, but can be better for being a luxury hotel. For example, the staff should be more knowledgeable about the food offered on the buffet, the descriptions on food tags could be more specific to avoid guest having food allergies, constantly maintaining the cleanliness on buffet counters, etc. I was unlucky to meet an upset chef at the noodle station during breakfast. I had to repeat twice my order bcz I was ignored at first instance even when I politely asked the chef “Am I still on time to order?”, and she replied rudely “Ni dao di yao dian shen me?” and told me to come back later. I literally lost the appetite after this. Overall, it was a memorable stay thanks to the five heroines I mentioned above. If I had 3 wishes now: I wish to see you all next time! I wish I can get a nice bowl of wonton next time! I wish my husband can truly enjoy a luxurious breakfast on his next stay! 😊

The hotel itself is a wonderful landscape, located in the middle of the Dishui Lake. The room is very spacious, the layout is grand and reasonable, the facilities are advanced, the Bo sound system is great. It is equipped with a huge balcony with lake views. The service is very good, considerate and thoughtful. I took the children with me. I took the initiative to send toothbrushes and slippers and upgraded the suite room. The front desk took the initiative to call to inform that the room I booked has an executive lounge. It is very convenient for tourists who watch the performance on the night of the stay. The fitness equipment is very high-end and open 24 hours a day. It's great.

Great hotel. Big spacious room. As others have said, the cooling doesn't work great (pretty much no hotel I've been at in China gets rooms cold during winter, but I could get the temp to 23 degrees). Big TV, comfortable chair. There is a nice looking sound system, but I couldn't figure it out. Nice big bathtub. I found the Liquor Town bar my last night. Great pub... Reasonably priced drinks... Except for a can of soda water (48rmb). Not even special soda water. A cozy little place though... Just avoid the soda water. There are 2 little grassy areas in the hotel compound. Very nice. The indoor swimming pool looked nice, but I didn't go swimming this time. The gym also looked good. Room service... The food was good... But ordering was a pain. They have a qr code to scan to order.... But it didn't have the full menu and had items that were not on the menu. If you want to order room service. You have to call customer service, tell them you want to order. Then you hang up and room service calls you back... Sometimes you could tell them the food, other times you had to give the foods number.... I hope they come up with a unified way to order. Not many stores nearby, so if you need something, gotta use eleme or meituan. Patrick at the front desk was helpful! And unlike a lot of hotel staff members these days at other hotels, he did not ask for me to mention him or anything, which is great. Very close to the river park. That's the biggest bonus. I walked to the Mercedes Benz Arena along the river front. Anyway, I had a great stay and will definitely go back. Perfect for a little staycation.