Intercontinental Hotel & Resorts Hotels in Shanghai

Positives: The facilities are good. For example, the swimming pool, sauna and gym were very enjoyable. Negatives: The breakfast was very poor with limited choice, low quality food and a small dining area in relation to how many people there were. The check-out experience was also poor as it took 25 minutes due to their being only one member of staff. Moreover, as my girlfriend was waiting for me in a seating area, she was asked to move by hotel staff as she was told, that this was in fact a restaurant. However other guests were sitting in same area (waiting to check-out) and they were not asked to move. We felt that this was a strange way to treat guests at the hotel.

Wonderful stay with the great facilities , we got an upgraded room at 8th floor. Room is large space with bathtub , complimentary red wine & Dessert , automatic toilet bowl & dyson hair dryer. Easy traveling , we took a taxi (DiDi) from Dongjing subway station exit 3 to the hotel only 26 CYN & takes 18 minutes. We enjoy the water curtain show at the lobby. Amazing cliff light & shadow show at 20.30 hrs. Great service from all staffs bell boy , front reception , restaurant , indoor pool. Special thanks to Ms.Sofiia (Guest Service Officer) as we got a warm welcome & helpful information from her. Ms.Sofiia make us feel very easy to communicate in English speaking (many staffs not influence in English). We request to inspect the underwater view room & she could arranged it perfectly (luckily the room is available to see) We join the buffet dinner at G floor restaurant. Great value dinner with variety of food , dessert & drinks. We love unlimited beer & wine. Also special thanks to Mr.Chan LV for a great services in the restaurant.

The hotel itself is absolutely stunning, with breathtaking views and impeccably maintained traditional interiors that exude elegance and charm. However, our experience was somewhat marred by certain aspects of our stay. While the staff was polite and courteous, their English proficiency was limited, which made communication a bit challenging at times. Additionally, we were disappointed by the overall quality of the guest experience and the hotel’s approach to maintaining a refined atmosphere. Despite raising a complaint about a noisy neighbor, the hotel did not take adequate measures to resolve the issue, which was frustrating. The breakfast buffet was another letdown. Unless you opt for the Club Lounge, the main dining area is overwhelmingly crowded, making it difficult to enjoy a relaxed meal. Moreover, despite the buffet being advertised until 10:30 AM, we found that by 9:30 AM, many food items had already run out, with little to no replenishment. While the hotel’s aesthetics and ambiance are truly remarkable, we expected a higher standard of service and guest management, especially given its reputation.

We had a good experience. Location is good and the morning breakfast buffet is quite nice. They have a great staff. Would definitely like to mention the young intern Jerry, such a hardworking and a joyful boy. Be it midnight or during the day would always help out with a bright smile. The rooms are decent but could provide more amenities as per the charges. I stayed there for 3 nights. It was a pleasant experience.

A very good and special trip in Shanghai. We would like to thank Vivi for her attentive to detail and excellent room cleaning service. Knowing that we are drinking more water, she will provide more bottles after room service. The breakfast is well above expectations. Every dishes are cook to the perfection and I loved the pan fired dumplings which are well better than the famous one.

I stayed at this hotel in June 2024, before the hot summer, with my parents (in their 60s) and my daughter (below 10). This place is quieter than city districts. InterContinental never disappoints. The hotel room we stayed was spacious and clean, the surroundings were nicely decorated with beautiful greeneries 🌳, flowers🌷, fountains ⛲️ and ancient buildings 🏯. My family rented the family bike from the hotel at RMB100 to cycle around the hotel. We took plenty of nice photos!

Great hotel. Big spacious room. As others have said, the cooling doesn't work great (pretty much no hotel I've been at in China gets rooms cold during winter, but I could get the temp to 23 degrees). Big TV, comfortable chair. There is a nice looking sound system, but I couldn't figure it out. Nice big bathtub. I found the Liquor Town bar my last night. Great pub... Reasonably priced drinks... Except for a can of soda water (48rmb). Not even special soda water. A cozy little place though... Just avoid the soda water. There are 2 little grassy areas in the hotel compound. Very nice. The indoor swimming pool looked nice, but I didn't go swimming this time. The gym also looked good. Room service... The food was good... But ordering was a pain. They have a qr code to scan to order.... But it didn't have the full menu and had items that were not on the menu. If you want to order room service. You have to call customer service, tell them you want to order. Then you hang up and room service calls you back... Sometimes you could tell them the food, other times you had to give the foods number.... I hope they come up with a unified way to order. Not many stores nearby, so if you need something, gotta use eleme or meituan. Patrick at the front desk was helpful! And unlike a lot of hotel staff members these days at other hotels, he did not ask for me to mention him or anything, which is great. Very close to the river park. That's the biggest bonus. I walked to the Mercedes Benz Arena along the river front. Anyway, I had a great stay and will definitely go back. Perfect for a little staycation.