Ginco Hotel

Let me start by saying: I'm deeply dissatisfied. I saw a five-star rating on Trip.com, but my actual stay fell far short of what that standard implies. For this price, there are many other hotels with more professional management. I also question Trip.com's rating criteria. **Facilities:** The room size was one issue, but the bathroom vanity design was truly impractical. There was no space for common toiletries; they had to be crammed onto a tiny ledge. Furthermore, there was no waste bin near the sink, which was very inconvenient. When the overhead shower was turned on, water sprayed everywhere instead of coming down in a steady vertical stream. The room window had two or three panes, but the lock on one of them was broken. The sharp edges of the bed, combined with the narrow aisle, actually scraped a layer of skin off my leg, posing a safety hazard. And then there's the door: once opened, it wouldn't close automatically, unlike any other hotel door, which is another safety concern. **Service:** On the first night of my stay, a Saturday, there was loud noise from downstairs until 1 or 2 AM, making it very difficult to sleep. It was then that I realized why there were two earplugs placed beside the bed. I wanted to change rooms, so I went to the front desk the next day. I was told that it was too late to change room status. My question then is, what if there were unavoidable issues like a leaky pipe, a power outage, or a door that wouldn't close? The front desk simply told me it would be 'better today' and that weekends are generally noisy. In reality, when I tried to sleep, I could hear every sound from downstairs perfectly clearly. I strongly advise light sleepers to avoid this place. Not to mention, the cleaning staff would sit in public areas on their phones, and during breakfast, staff members would stand in front of the food chatting amongst themselves. The entire breakfast experience felt utterly disorganized and unprofessional. **Positive aspects (though few):** The complimentary meal looked decent (though I won't dwell on the fact that I was initially told I could eat it before 6 PM upon check-in, only to be informed at 5 PM that the restaurant was already closed, and it was only delivered to my room after I questioned them). The location is between two metro stations, both about a 15-minute walk away, and it's quite a distance from the core commercial area of Jing'an Temple. If you're traveling with family members who have mobility issues, I'd suggest choosing a hotel closer to a metro station. Finally, with the exception of a few proactive cleaning staff members who greeted me, none of the other hotel staff made me feel welcome. This really puzzled me; isn't a good service attitude the most fundamental professional quality for service personnel? **Summary:** Having stayed in dozens, if not hundreds, of hotels both domestically and internationally, I rarely leave negative reviews unless I'm truly disappointed. Moreover, my own family operates a brand hotel under Jinjiang Group, so this stay left me profoundly disappointed. I hope the management genuinely commits to improving things, and I will also report this to the platform. This definitely does not meet the standard of a five-star hotel.