Hotels with Infinity Pools in Shanghai

"Recently had the pleasure of staying at the Renaissance Shanghai Yu Garden Hotel, perfectly situated near The Bund and the iconic Yu Garden. From the moment I arrived, the service was warm, attentive, and truly made me feel at home. The room was spacious, impeccably clean, and offered breathtaking views of Shanghai’s skyline. The location is ideal for both sightseeing and business, with easy access to many of the city’s landmarks. What made my stay even more memorable was the thoughtful gesture from the hotel — a beautifully presented stamp collection featuring Shanghai’s landmarks and culture. It was such a unique and meaningful gift, reflecting the city’s charm and the hotel’s attention to detail. Overall, the Renaissance Shanghai Yu Garden Hotel exceeded my expectations with its excellent hospitality, prime location, and special touches that make guests feel valued. I would highly recommend it to anyone visiting Shanghai."

"The staff are extremely rude and the customer service overall is very poor. Staff are not welcoming and go out of their way to try and make your stay difficult. Aside from that the rooms are very clean and spacious and the price is very reasonable. The outdoor pool is a plus in the summer, but the lack of pool loungers which have seemingly been replaced with yoga mats is very low rent. Would highly recommend if you are planning not to spend much time at the hotel, or if it is summer and you are wanting to luxuriate in an outdoor pool - otherwise don’t bother! They clearly don’t want repeat business."

"Disappointing Experience at The Ritz-Carlton Shanghai I stayed at The Ritz-Carlton Shanghai for two nights, and unfortunately, my experience was far from the luxury service I expected. 1. Discrimination at Flair Rooftop Restaurant On my first night, I visited Flair, the hotel's rooftop restaurant. Before going, I was told at the lobby that the restaurant operates on a first-come, first-served basis, with no reservations. However, when I arrived at around 5:50 PM, the restaurant was only 20% occupied, yet the host told me it was ”fully booked.” Then, the host questioned my intent, asking whether I was there for drinks or dinner. When I said ”dinner,” he suddenly mentioned a 1,600-yuan minimum spending requirement. I agreed without hesitation and ended up spending over 2,200 yuan. But what truly bothered me was the initial rejection and the selective enforcement of the minimum charge, implying that I was being judged based on my appearance or nationality. If the restaurant was truly full, why was I offered a table once I confirmed I would spend a significant amount? 2. Misleading Room Upgrade Offer & Hidden Promotions When I checked in, I had already booked a suite with a city view for around 4,000 yuan. However, the receptionist tried to upsell me a Pearl Tower view for an additional 3,300 yuan, which is an unreasonable price just for a different view. What’s worse is that she failed to inform me about an existing hotel promotion: (cant remember the amount exactly) If I pre-purchased 1,000 yuan, I could use 1,400 yuan at Flair rooftop restaurant. I only found out about this the next day and when I asked whether I could retroactively apply this promotion to my bill (which was charged to my room), I was told it was not possible because I had to buy the package in advance. Had I known about this offer beforehand, I would have gladly used it. Instead, the staff prioritized upselling me a more expensive view rather than informing me of real benefits available to hotel guests. 3. Concierge Service & Taxi Nightmare The service at the concierge was another major disappointment. I had a reservation at a Chinese restaurant across the river and asked the concierge to arrange a taxi for me. Knowing that taxis in Shanghai can be unreliable and tricky (as I had experienced the night before with an airport taxi taking me to three wrong hotels and turning off the meter), I was relieved when the concierge used Didi (a ride-hailing app) to book a ride. However, when the car arrived, the concierge instructed a bellboy to walk me to the car, but he never confirmed whether it was actually mine. Just as the door was closing, a woman with luggage rushed in, claiming it was her ride to the airport. It turned out the car was not for me but for an entirely different passenger! At this point, I was already late for my dinner reservation. When I walked back to the concierge to ask what happened, he seemed irritated and dismissively said, ”Don’t worry” before reluctantly walking me to the correct car. This lack of professionalism and carelessness was incredibly frustrating. If you’re arranging a ride for a guest, ensure they get into the correct car. Final Thoughts This all happened in just one night—I can't imagine what else could go wrong during my stay. I sincerely hope no other guests have to go through such an experience. The Ritz-Carlton brand is known for its luxury and top-tier hospitality, but what I encountered was discriminatory treatment, misleading sales tactics, and poor service coordination. I hope management takes this feedback seriously and improves their service, ensuring all guests receive fair and professional treatment, regardless of their appearance or nationality. Ps: nice swimming pool by the way!!"

"The MGM was an incredible stay — a perfect blend of style, comfort, and top-tier service. From the moment I arrived, the attention to detail was clear. The staff were warm and professional, the rooms were sleek and spacious, and the overall atmosphere was pure luxury. The design of the hotel is modern and striking, with a touch of bold personality that sets it apart. It’s the kind of place that makes you feel like you’re living in a movie. I had such a great experience here and will definitely be coming back. Huge thanks to the entire MGM team for an unforgettable stay."

"Excellent services! All the front desk staff were courteous and helpful. Staying continuous 3 nights in such prestigious branded hotel without regret, I ve checked in with an upgrade and late checkout from the morning and the overnight staff. A surprising souvenir offered from Leon, and the door man was also helpful to carrying our luggage and directing the taxi direction. Very much enjoyed the fresh fruit to start cycling each morning, I'd suggest to take sporty route nearby. Then the hotel maybr can offer a little more mouthful healthy snack to make Hampton morning tradition more attractive. Overall, we pretty enjoyed the stay and will come again next time! Thank you for the services!"

"Didn't get to explore all the facilities as we arrived late and left early. One thing I hadn't realised is that the terminals at this airport are really far apart and luck was not on our side and we had a surprising 25 minute taxi ride in the morning to get to the right terminal. The staff alerted us to this potential issue the night before, so there was not last minute rush! Really clean, great staff and well presented interior. Beds very comfortable and whilst no great view, the sound proofing was excellent."

"The hotel is in a very good location in the center of shanghai. We were quite excited to sleep in one of shanghai's most famous Towers. The room was very clean, the interior was a little run down (squeaking doors, big scratches on the floor, damaged silicon of bathtub), but everything worked fine. The view was obviously breathtaking! Unfortunately I was a bit disappointed by the english level of the reception staff. I would have expected differently at a hotel of this status."

"The cleaning ladies are still very friendly, greet, clean in time, and change drinks in time. It is more convenient to bring children. The few young girls at the front desk don't look like they are in the service industry. They are full of class and have no smiles. The college entrance examination candidates have coffee, and the coffee machine is looking for someone every day, and no one can be found for three days. The breakfast is average. The lunch is average. The service needs to be improved."

"Environment: Stayed for three days. The hotel environment is very good. The mattress is comfortable and the decoration is simple. It is also suitable for gatherings👍 Hygiene: Clean and comfortable👍 It is only about ten minutes away from Disney. The boss is very enthusiastic. The round-trip shuttle service to Disney is recommended."

"Location: nearby Pudong airport (30 mins by car) and Disneyland Shanghai (15 mins by car). Cleanliness: very tidy and well organized. Service: 100 out of 10, owner was very friendly helpful. Everyday breakfast is difference. Facilities: Interested designed. Me and my BF come from Germany, owner very helful use translate for more understanding. Moreover, they have car-pooling 2 ways to Disneyland. There also 3 dogs in here and super cute ! I will come back definately if I have chance in future, highly recommend this accomodation."