Sheraton Shanghai Fengxian
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Sheraton Shanghai Fengxian

No. 228, Lane 3111, Nanfeng Highway, Fengxian District, Shanghai, China
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Last booked 4 hrs ago
Highlights
Delicious breakfast
Free parking
Great views
Airport drop-off available
Lots to do
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Amenities
Indoor swimming poolFree
Executive lounge
Gym
Public parkingFree
EV charging station
Priority airport pick-up
Car rentals
Bar
All amenities
Property Description
The Sheraton Shanghai Fengxian provides a great place for travelers to relax after a busy day. The Sheraton Shanghai Fengxian offers a pleasant stay in Shanghai for those traveling for business or leisure.
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9.4/10
Outstanding
very decorated hotel in good location, easy to find restaurants.
All 940 reviews
Surroundings
Metro: Fengxian Xincheng
(8.7 km)
Metro: Jinhai Lake
(9.3 km)
Airport: Shanghai Hongqiao International Airport
(45.9 km)
Airport: Shanghai Pudong International Airport
(47.9 km)
Train: Tinglin Railway Station
(26.3 km)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

4

Candy Flying House Theme Twin Room (Playful Fish Mouth With Toy Table)

2 Double bed
40-50m² | Floor: 5-12
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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6

ClubTwin Room

2 Double bed
43.7m² | Floor: 5-17
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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4

DeluxeDouble Room

1 Queen bed
40-50m² | Floor: 5-12
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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5

Club Premium Twin Room

2 Double bed
55.7m² | Floor: 5-17
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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5

Presidential Suite

1 Queen bed
131m² | Floor: 17
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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3

Candy House Theme Bunk Bed Slide Room

1 Queen bed and 1 Bunk bed
40-50m² | Floor: 5-12
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
5

ClubDouble Room

1 Queen bed
43.7m² | Floor: 5-17
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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3

DeluxeTwin Room

2 Double bed
40-50m² | Floor: 5-12
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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6

Club Twin Suite Room

2 Double bed
87.3m² | Floor: 15-17
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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5

Club King Suite Room

1 Queen bed
87.3m² | Floor: 15-17
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
6

Candy STAR Galactic Theme Family Room (Space Capsule With Floor-to-Ceiling City View)

1 Queen bed and 1 Space capsule
40-50m² | Floor: 5-12
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
6

Club Premium Double Room

1 Queen bed
55.7m² | Floor: 5-17
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
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Guest Reviews

9.4/10
Outstanding
940 reviews
  • Cleanliness9.5
  • Amenities9.4
  • Location9.5
  • Service9.2
Average for similar properties in Shanghai
Most Mentioned
Review summary
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Location: The hotel is conveniently located near Qingxi Ancient Town, with easy access to restaurants and shopping areas. It's a great spot for both leisure and business travelers, offering proximity to scenic areas and local attractions.(based on 106 reviews)
W‍i‍l‍l‍i‍a‍m‍ ‍S‍u‍n‍ ‍1‍9‍8‍7
November 2, 2025
very decorated hotel in good location, easy to find restaurants.
2‍0‍5‍0‍6‍8‍*‍*‍*‍*
August 4, 2025
小朋友放假,特地帶他來清熱解暑游泳,吃吃喝喝的,週末的早晨還可以,但週一估計人少明顯菜量很少了,去了周邊的青溪古鎮可能天太熱商家很少,逗了一會就回酒店了
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m‍e‍k‍o‍n‍g
July 6, 2025
第一天帶孩子去泳池游泳,沒想到第二天孩子就發燒了,去醫院驗血居然是細菌感染,就游泳的那天嗆到了水,這個泳池裡的水質也太臟了吧,真的,你們千萬別去游泳。 話説所謂的特色項目,連住享房型升級並沒有,預訂的時候都説了帶了一個,房間裏連小朋友的拖鞋也沒有,偏商務型酒店就不該有這些小童用品嗎?還是五星呢,和五星真的很不搭😓
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D‍i‍n‍g‍d‍a‍n‍g‍m‍a‍o‍7‍7‍7
July 16, 2025
6月底入住了寶華喜來登,酒店工作人員服務很好。房間乾淨衞生。小朋友很喜歡酒店的泳池。酒店位置離青溪古鎮不遠,一尺花園也不遠。帶娃出來就是吃吃喝喝開開心心。
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A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
June 15, 2025
前台接待人員很熱情 房間很大很舒適 客房服務人員也很客氣 早餐相對差一些 門僮基本沒有服務 這兩樣是需要改進的 窗外環境優美 視野開闊 在中餐廳吃的晚餐 西餐廳點的簡餐 菜品質量相當不錯 中餐廳服務人員熱情周到 總的來説還是不錯的
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M‍1‍6‍2‍9‍9‍*‍*‍*‍*
June 3, 2025
搭配很多親子遊玩項目 但是沒有小童拖鞋和小童牙刷 設施:非常不錯 房間面積大 床是1.35 雙床 夠大馬桶是什麼牌子不記得了 但是很推薦 衞生:一般 一股子的廁所味 環境:周邊配套不足 很荒涼 沿着公路一路下來 服務:前台很一般 不是很熱情 算了… 中餐廳很熱情也很專業 自助餐廳也不錯👍
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_‍W‍e‍C‍h‍a‍t‍2‍0‍1‍6‍9‍*‍*‍*‍*
May 5, 2025
作為攜老帶小的家庭出遊,選擇奉賢寶華喜來登本期待一場舒適的假期,酒店硬件條件確實可圈可點——大氣的公區設計、寬敞的客房佈局、優越的地理位置(毗鄰青溪老街與上海之魚),都為行程奠定了良好基礎。然而,此次入住的軟件服務卻堪稱“高開低走”,尤其在節假日客流高峯下,暴露出的管理漏洞令人遺憾。 一、正面亮點:硬件紮實,一線服務有温度 1. 硬件設施過硬: 酒店整體裝修現代雅緻,大堂挑高設計通透敞亮,客房空間寬敞,隔音效果良好,床墊軟硬適中,適合帶長者入住。周邊步行可達青溪老街,駕車至上海之魚、奉賢博物館等景點均在15分鐘內,地理位置優勢顯著。 2. 一線員工的暖心彌補: 儘管管理層面問題頻發,但客房服務員段秀碧阿姨堪稱“救場擔當”。在我們遭遇“無備用被子”的困境時(服務枱稱“備用被褥已全部用完”),她主動協調,不僅迅速找來枕頭、親手套好乾凈被套,還貼心地説“節假日人多,別著急,先休息好”,甚至不忘祝福我們“玩得開心”。她的熱情、機敏與責任感,在冰冷的管理漏洞中注入了温暖,成為此次入住唯一的“服務高光”。 二、負面體驗:管理混亂,服務響應滯後 1. 入住流程失控,溝通成本極高: - 我們一行提前在11:30到店溝通入住時間,明確表示“全家外出用餐,約13:00返回辦理入住”,但13:00準時返回時,3間預訂房僅1間打掃完畢。考慮到節假日人多,我們主動提出“先集中到1間房休息”,卻不想這一等便是2.5小時——直到15:30,多次電話催促後,才通過機器人送來剩餘房卡(期間無任何人工告知進度)。長者孩子在狹小房間久坐疲憊,大堂沙發區也因滿員無法休息,體驗極差。 2. 基礎服務缺失,應急處理敷衍: - 入住後發現房間無備用被子,致電服務枱得到回覆:“五一期間客人太多,備用被褥全部用完了。”如此基礎的客需儲備不足,反映出酒店對節假日客流預估嚴重失誤。最終在我們堅持下,才由段阿姨協調來毛毯(非標準被褥),而服務枱全程未主動跟進或致歉。 3. 管理層態度消極,依賴一線“救火”: 從入住延誤到物資短缺,問題核心在於管理層的統籌無序:清潔進度監控缺失、客需儲備不足、應急機制空白。面對客人訴求,前台僅機械重複“請等待”,未提供任何解決方案(如優先開放休息區、提供飲品補償等),與一線員工的積極形成刺眼對比。 三、總結與建議 若以“硬件5分、服務3分”綜合評判,酒店的硬件底子值得肯定,但服務細節堪稱“硬傷”——尤其在客流高峯時,管理漏洞直接放大了客人的不便,對攜老帶小的家庭客極不友好。 建議改進方向: 1. 節假日提前優化清潔排班,實時公示房間準備進度,減少客人無效等待; 2. 儲備充足基礎客需物資(如被褥、嬰兒床等),避免“無以為繼”的被動局面; 3. 管理層需主動承擔協調責任,而非讓一線員工獨自“救火”,可提供基礎補償方案(如延遲退房、餐飲折扣),緩解客人情緒。 最後特別感謝段秀碧阿姨,她的存在讓我們相信:酒店若能真正重視一線員工的支持與培訓,服務體驗必有質的提升。希望管理層能聽見基層的聲音,別讓暖心的個體努力,被無序的管理拖了後腿。 (注:以上體驗基於2025年五一假期,日常服務或有不同,供參考。)
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
May 7, 2025
The staff were very friendly and professional, and especially friendly to my young son. They were my favourite thing about the hotel. The room was large and comfortable, but although we ran the air con all the time we couldn't get the room temperature below 23 degrees. For context the day time temperatures were around 30 degrees and night time below 20 while we stayed. We even had maintenance come to check our air conditioning and there was no problem with it, so this is something to do with the design of the hotel. Perhaps it is more suitable for Chinese expectations compared to foreigners? The breakfast buffet was ok - we ate well, but nothing especially exciting. The evening buffet had nice salads, seafood and fresh meats, but overall the options were a bit limited compared to some hotels I have been to. The hotel is quite new, but we saw some problems with the construction/finish (e.g. tiles had come off the bottom of the pool, there was some minor broken areas around the skirting board in our room). There is a well-equipped outdoor children's playground on the same floor as the pool. The pool is quite cold - it's good for swimming, but a bit cold for children to spend too long. The lifeguards were quite professional. Overall, I was happy with my stay due to the friendly staff and the fact that it was really quite cheap over the public holiday weekend compared to other hotels in Shanghai with similar facilities.

Services & Amenities

Indoor swimming pool
Gym
4 Restaurants
Conference room
Multi-function room
Playground
Kids' club
4 Restaurants
3楼贵宾厅
No additional info available
纯粹大堂吧
Open for: Lunch
Business hours: [Mon - Sun] 14:00-17:00
采悦轩中餐厅
Cuisine: Cantonese
Open for: Brunch, Lunch, Dinner
Business hours: [Mon - Sun] 11:00-14:00, 17:00-21:00
S厨房全日制餐厅
Open for: Breakfast, Brunch, Lunch, Dinner
Business hours: [Mon - Sun] 06:00-23:00
More Amenities
Internet
Indoor swimming pool
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Transportation
Business services
Front desk services
Languages spoken
Food & drink
Public areas
Health & wellness
Cleaning services
Facilities for children
Accessibility
Safety & security

Property Policies

Check-in and Check-out Times
Check-in: after 14:00
Check-out: Before 12:00

Front desk hours: 24/7

Guests Accepted
Guests from all countries/regions are welcome at this property

Child policies
Children of all ages are welcome at this property.
Children between 0 and 17 years old can stay for free if no extra bed is needed.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
CuisineWestern, Chinese
StyleBuffet
Opening hours [Mon - Fri] 06:00-10:00 Open [Sat - Sun] 06:00-10:30 Open
HeightFee
Children under 1.2m in height
Free
Children between 1.2–1.4m in height
CNY 84.00 (approx. AED 43.62) per person
Children over 1.4m in height
CNY 168.00 (approx. AED 87.24) per person
Adult
Buffet:CNY 168.00 (approx. AED 87.24) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy
DepositDeposit required
Deposit Collection MethodsThe deposit is determined based on the number of rooms you book. The charge is CNY 500.00 (approx. AED 259.64) per room.
Deposit Payment MethodsThis property accepts cash, credit cards and debit cards
Deposit RefundThe deposit will be returned to the original account of payment within 7 days after check-out.

Pets
Pets are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

Property Description

  • Opened: 2019
  • Number of Rooms: 290
Phone:+86-21-67598888
The Sheraton Shanghai Fengxian provides a great place for travelers to relax after a busy day. The Sheraton Shanghai Fengxian offers a pleasant stay in Shanghai for those traveling for business or leisure.

The hotel is located approximately 26km from Tinglin Railway Station and 46km from Shanghai Hongqiao International Airport. With multiple attractions nearby including Qingxi Old Street, Qingxi Ancient Town and Bao'en Old Temple, guests will find plenty to keep themselves occupied.

This hotel makes a great place to kick back and relax after a long day of sightseeing. This Shanghai hotel provides parking on site.

When it comes to Shanghai hotels, the Sheraton Shanghai Fengxian is highly regarded for its excellent facilities. This hotel is particularly popular with those traveling with families.

Frequently Asked Questions

What’s the cancellation policy at Sheraton Shanghai Fengxian?

The cancellation policy at Sheraton Shanghai Fengxian depends on your room type and booking terms.

What are the check-in and check-out times at Sheraton Shanghai Fengxian?

Check-in at Sheraton Shanghai Fengxian starts from 14:00, and the standard check-out time is by 12:00.

Is breakfast available at Sheraton Shanghai Fengxian?

Yes, Sheraton Shanghai Fengxian provides breakfast. Options include Western, Chinese.

Are pets allowed at Sheraton Shanghai Fengxian?

No, pets are not allowed at Sheraton Shanghai Fengxian.

Does Sheraton Shanghai Fengxian have a restaurant on-site?

Yes, Sheraton Shanghai Fengxian features an on-site restaurant serving Cantonese cuisine.

How do I get to Sheraton Shanghai Fengxian from the nearest airport?

The nearest airport is Shanghai Hongqiao International Airport, located about about 52 mins from hotel by car (45.9 km) away.

Does Sheraton Shanghai Fengxian offer airport transfer services?

Yes, Sheraton Shanghai Fengxian offers airport transfer services. Contact the hotel in advance to confirm availability and fees.

About This Property

Nearest AirportShanghai Hongqiao Airport
Distance to Airport46.06KM
Nearest Train StationTinglin Railway Station
Distance to Train Station26.29KM
Nearest Subway StationFengxian Xincheng
Distance to Subway Station8.73KM
Average Price FromAED588
Hotel Star Rating5