Hanting Hotel (Wujiaochang Fudan University store)

新裝修，但房間的空間一般

I have stayed here many times, and the previous experiences were all very good. But this time I felt very uncomfortable. Before checking in, I asked the front desk whether I could delay check-out until 14:00, because the hotel had agreed to the delay before. This time, the two front desk staff members were stiff and refused, saying that it was only possible to delay if I booked a room on the Huazhu platform. I asked why it was possible before, and the staff no longer responded. I understand that there may be many guests, and the staff are too lazy to continue communicating. But the most fundamental spirit of the service industry is to convey more care to customers. Unfortunately, I did not feel any goodwill this time. The lady who checked in before me also asked why there was no free coffee exchange service. The staff's response was also very simple and even rude, saying that the activity was temporary and could not be guaranteed to be available at any time. The lady was embarrassed, as if she was obsessed with pursuing petty profits.

乾淨整潔，服務態度好