Hilton Shanghai Hongqiao Reviews

Response from Property: Dear Valued Guest,Thank you for choosing Hilton Shanghai Hongqiao and for taking the time to share your wonderful experience with us! We are truly delighted to hear that our team, especially Michael Wan, was able to turn your challenging arrival into a seamless and memorable stay. Your kind words about Michael’s exceptional service and dedication have been shared with him and the entire team—they serve as the greatest motivation for us to continue delivering heartfelt hospitality. At Hilton, we believe that every guest deserves a flawless experience, and we are thrilled that we could exceed your expectations. Your recommendation means the world to us, and we are honored to be your home away from home in Shanghai. The entire team looks forward to welcoming you back soon for another impeccable stay. Until then, safe travels and warm wishes!

Response from Property: Dear Guest, Thank you for choosing to stay at Hilton Shanghai Hongqiao and for sharing your wonderful feedback! We're delighted to hear that you enjoyed our clean rooms, delicious food, friendly service, and especially our comfortable beds - these are all hallmarks of the Hilton hospitality experience.Your kind words about having a "wonderful experience" mean the world to our team. We've shared your compliments with all our staff as this recognition motivates us to continue delivering exceptional service.Our hotel's 2022 renovation brought modern comforts while preserving Shanghai's unique charm, and we're thrilled this enhanced your stay.We would be honored to welcome you back for another memorable visit. Please don't hesitate to contact our Guest Services team for any special requests during your next booking.

Response from Property: Dear Valued Guest,Thank you for choosing to stay at Hilton Shanghai Hongqiao Hotel and for taking the time to share your detailed feedback. We sincerely appreciate your kind words about our exceptional service, spacious modern rooms, unique interior design, and premium facilities including our indoor swimming pool. However, we deeply regret to see your 1-star rating regarding the hotel environment. We take all guest feedback seriously and would like to better understand your concerns to improve our services. Could you kindly share more details about what specifically disappointed you regarding the environment? This will help us address the issue more effectively.We look forward to welcoming you back for another luxurious experience at our hotel.

Response from Property: Dear customer, thank you for staying at the Shanghai Hongqiao Hilton Hotel and taking the time to share your experience with us despite your busy schedule. Thank you very much for your recognition of the hotel. The hotel is located in the heart of Shanghai's Gubei business district and community, adjacent to multiple international schools, and has a strong international community atmosphere. The hotel will complete a comprehensive renovation of hardware facilities and software decoration in 2022, incorporating modern old Shanghai as inspiration into the design. We invite you to experience more room types and feel a different Hilton Shanghai Hongqiao. Sincerely looking forward to seeing you again, wishing you a happy life and a pleasant journey!

Response from Property: Dear customer, thank you for staying at the Shanghai Hongqiao Hilton Hotel and taking the time to share your experience with us despite your busy schedule. Thank you very much for your recognition of the hotel. The hotel is located in the heart of Shanghai's Gubei business district and community, adjacent to multiple international schools, and has a strong international community atmosphere. The hotel will complete a comprehensive renovation of hardware facilities and software decoration in 2022, incorporating modern old Shanghai as inspiration into the design. We invite you to experience more room types and feel a different Hilton Shanghai Hongqiao. Sincerely looking forward to seeing you again, wishing you a happy life and a pleasant journey!

Response from Property: Dear Valued Guest, Thank you for choosing to stay at Hilton Shanghai Hongqiao and for sharing your wonderful feedback with us! We are absolutely delighted to hear that you enjoyed an excellent stay with our superb guest services, particularly your relaxing experience at our lounge bar. Your special mention of Mr. Liu Shaoqi has been shared with our team, and we are truly proud to have such dedicated professionals who go above and beyond to create memorable moments for our guests. Recognition like yours is the greatest motivation for our staff to continue delivering exceptional service. Located in the heart of Shanghai's Gubei international community, our hotel completed a full renovation in 2022 with "Modern Old Shanghai" as our design inspiration. We're thrilled that you appreciated both our facilities and hospitality. It would be our pleasure to welcome you back for another outstanding experience. Please don't hesitate to request Mr. Liu's service during your next visit - we'll ensure he's notified in advance. Wishing you pleasant journeys ahead!

Response from Property: 尊敬的顧客，感謝您入住上海虹橋祥源希爾頓酒店,並在百忙之中抽出寶貴的時間與我們分享您的入住感受，非常感謝您對酒店的認可，酒店位於上海古北商圈及社區核心位置，毗鄰多所國際學校，國際社區氛圍濃厚。 酒店於2022年完成硬件設施軟件裝潢的全面煥新，以摩登老上海為靈感融入設計，邀您體驗更多房型感受不一樣的上海虹橋祥源希爾頓。真誠期待和您的下一次相見，祝你生活愉快, 旅途愉快!

Response from Property: Dear Valued Guest, Thank you for choosing to stay with us at Hilton Shanghai Hongqiao and for sharing your detailed feedback. We truly appreciate your recognition of our excellent staff service, quality breakfast, executive lounge offerings, and the quiet room environment with perfect hot water facilities. We're pleased to know you enjoyed these aspects of your stay. Regarding the location remark, while we are indeed about 1.6km (1 mile) from Line 10 Metro Station, we do provide complimentary shuttle services to key transportation hubs which we'd be happy to arrange for your future visits. Your 3.7 rating reminds us there's always room for improvement. We would be grateful to know what specific areas we could enhance to earn that full score from you during your next stay. Located in the heart of Gubei international community with our 2022 renovation blending modern Shanghai charm, we look forward to welcoming you back for an even more satisfying experience.

Response from Property: Dear Valued Guest, Thank you for choosing to stay at Hilton Shanghai Hongqiao and for taking the time to share your kind feedback with us. We truly appreciate your trust in our hotel during what we understand must be a challenging time with frequent hospital visits. It warms our hearts to know that our team's friendly service has been able to provide you with the right support when you needed it most. At Hilton, we always strive to create a welcoming environment where guests feel cared for, especially during difficult circumstances. Our hotel's location in the heart of Shanghai's Gubei international community, with its convenient access to quality medical facilities, is indeed one of our advantages. We're pleased this has been helpful for your situation. The entire team is honored to have been able to assist you, and we're committed to maintaining this standard of thoughtful service for all our guests. Should you need any special arrangements for your future stays, please don't hesitate to let us know. We sincerely hope everything goes well with your hospital visits, and we look forward to welcoming you back for another comfortable stay. Wishing you all the best.

Response from Property: Dear customer, thank you for staying at the Shanghai Hongqiao Hilton Hotel and taking the time to share your experience with us despite your busy schedule. Thank you very much for your recognition of the hotel. The hotel is located in the heart of Shanghai's Gubei business district and community, adjacent to multiple international schools, and has a strong international community atmosphere. The hotel will complete a comprehensive renovation of hardware facilities and software decoration in 2022, incorporating modern old Shanghai as inspiration into the design. We invite you to experience more room types and feel a different Hilton Shanghai Hongqiao. Sincerely looking forward to seeing you again, wishing you a happy life and a pleasant journey!

Response from Property: Dear customer, thank you for staying at the Shanghai Hongqiao Hilton Hotel and taking the time to share your experience with us despite your busy schedule. Thank you very much for your recognition of the hotel. The hotel is located in the heart of Shanghai's Gubei business district and community, adjacent to multiple international schools, and has a strong international community atmosphere. The hotel will complete a comprehensive renovation of hardware facilities and software decoration in 2022, incorporating modern old Shanghai as inspiration into the design. We invite you to experience more room types and feel a different Hilton Shanghai Hongqiao. Sincerely looking forward to seeing you again, wishing you a happy life and a pleasant journey!

Response from Property: Dear customer, thank you for staying at the Shanghai Hongqiao Hilton Hotel and taking the time to share your experience with us despite your busy schedule. Thank you very much for your recognition of the hotel. The hotel is located in the heart of Shanghai's Gubei business district and community, adjacent to multiple international schools, and has a strong international community atmosphere. The hotel will complete a comprehensive renovation of hardware facilities and software decoration in 2022, incorporating modern old Shanghai as inspiration into the design. We invite you to experience more room types and feel a different Hilton Shanghai Hongqiao. Sincerely looking forward to seeing you again, wishing you a happy life and a pleasant journey!

Response from Property: Dear customer, thank you for staying at the Shanghai Hongqiao Hilton Hotel and taking the time to share your experience with us despite your busy schedule. Thank you very much for your recognition of the hotel. The hotel is located in the heart of Shanghai's Gubei business district and community, adjacent to multiple international schools, and has a strong international community atmosphere. The hotel will complete a comprehensive renovation of hardware facilities and software decoration in 2022, incorporating modern old Shanghai as inspiration into the design. We invite you to experience more room types and feel a different Hilton Shanghai Hongqiao. Sincerely looking forward to seeing you again, wishing you a happy life and a pleasant journey!

Response from Property: Dear Guest, Thank you for choosing Hilton Shanghai Hongqiao and for sharing your positive feedback with us. We’re delighted to hear that you enjoyed your stay, found the check-in process smooth, and appreciated our breakfast offerings and efficient check-out. It’s wonderful to know that everything in your room met your expectations. Our hotel is ideally located in Shanghai’s Gubei area, surrounded by an international community and premium amenities. Following our 2022 renovation, we’ve infused a modern "Old Shanghai" charm into our design, offering guests a unique hospitality experience.We truly appreciate your kind words and look forward to welcoming you back soon. Should your travels bring you to Shanghai again, we’d love to introduce you to more of our room types and services.Wishing you pleasant journeys ahead!