Lavande Hotel (Guangzhou Panyu Changlong Xiajiao Subway Station) Reviews
Lavande Hotel (Guangzhou Panyu Changlong Xiajiao Subway Station)
No.118 Shangjiao Village Section of No.105 National Highway, Luoxi New City, Panyu District, Guangzhou, Guangdong, 511431, ChinaView Hotel Details
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Lavande Hotel (Guangzhou Panyu Changlong Xiajiao Subway Station) Guest Reviews
4.6/5
Very Good
2503 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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Classy environment(251)
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Easy to get around(81)
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Great location(50)
Negative reviews(94)
Guest User
Deluxe Double Room
Stayed in Oct 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Dec 18, 2024
Td good
Response from Property: 尊敬的賓客:您好!流溪緩緩,時光柔軟,感謝親的支持,我們會延續一如既往的好品質和更加完善的服務,來謝謝您們的支持與厚愛,期待您的再次光臨,祝您開心的度過每一天!
Guest User
Superior Double Room (No window)
Stayed in Nov 2023
Business travelers
22 review
5.0/5
Outstanding
Posted on Dec 19, 2023
PQ…………
Response from Property: 尊敬的賓客:您好!流溪緩緩,時光柔軟,感謝親的支持,我們會延續一如既往的好品質和更加完善的服務,來謝謝您們的支持與厚愛,期待您的再次光臨,祝您開心的度過每一天!
Guest User
Business Double Room
Stayed in Jan 2025
Business travelers
35 review
4.0/5
Very Good
Posted on Feb 5, 2025
The hotel is located on the fifth floor or above, with a small elevator, which is not very convenient. The decoration is quite old, and the edges of the quilt are rotten. I am a little speechless. I won’t ask for anything if I stay for one night. Just do it yourself haha…
Original TextTranslated by Google
Response from Property: Dear guest, hello! We are very sorry that we did not bring you a good stay experience. The hotel has a total of four elevators, two of which are located in the lobby and two in the direction of the rear parking lot. They are large elevators with a load capacity of 14 people. There is no small elevator as you said. Regarding the damage to the quilt you mentioned, we have instructed the relevant departments to investigate and deal with it seriously. At the same time, we are very grateful for your valuable opinions and suggestions to help us actively improve our work!
Guest User
Family Room
Stayed in Jan 2025
Family
2 review
1.2/5
Posted on Feb 2, 2025
1 The environment is very dirty,
2 The room has a strong odor
3 The room is terribly dirty,
4 The window is so dirty that you can't see outside
Because I went to Chimelong, I saw this hotel nearby. It was midnight when I arrived at the hotel, and I couldn't change hotels, so I just made do with it for one night
I suggest you don't stay at LeFeng, the environment is too disgusting
Original TextTranslated by Google
Response from Property: Dear guest, hello! We are very sorry for the inconvenience and displeasure caused to your stay. We would like to express our sincere apologies! Regarding the hygiene issues you mentioned, we have instructed the relevant departments to deal with them seriously and strengthen management. At the same time, we are very grateful for your valuable opinions and suggestions. We will definitely work harder to serve every guest in the future!
Lvyoudadadaren
Deluxe Room (2 beds)
Stayed in Dec 2024
Family
34 review
1.5/5
Posted on Feb 2, 2025
I give 1 point for hygiene, no more. I thought it was a chain brand, so it couldn't be that bad, but it turned out that I was wrong. It was really bad. It should have been a small hotel in the local area that was renovated, but they didn't do it carefully. Greasy carpets that couldn't be stepped on, towels and bedding with black spots, shabby and dirty bathrooms, and windows that were only a few dozen centimeters wide. Especially the laundry room (forgot to take pictures). I have used many laundry rooms of other brands, but this is the first time I have seen such a bad one. The washing machine and dryer are disgustingly dirty. They are located under the stairs, and you have to bend down to get in. I decisively gave up. In short, I blacklisted Lefeng and will not consider it again.
Original TextTranslated by Google
Response from Property: Dear guest, hello! We are very sorry for the inconvenience and displeasure caused to your stay. We would like to express our sincere apologies! Regarding the hygiene issues you mentioned, we have instructed the relevant departments to deal with them seriously and strengthen management. At the same time, we are very grateful for your valuable opinions and suggestions. We will definitely work harder to serve every guest in the future!
Honghaier93
Superior Queen Room
Stayed in Dec 2024
Couples
6 review
5.0/5
Outstanding
Posted on Jan 28, 2025
The service attitude is very good, and there are children's toothbrush, which is very considerate. The robot service is also a surprise, very good.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! The stream flows slowly, and time is soft. Thank you for your support. We will continue to provide the same good quality and more perfect service as always. Thank you for your support and love. We look forward to your visit again and wish you a happy day!
Yangyoungyang
Deluxe Room (2 beds)
Stayed in Dec 2024
Family
16 review
3.7/5
Posted on Jan 24, 2025
A very cost-effective hotel.
It is about 10-20 taxi rides away from the subway station, Chimelong Sanyuan, Haizhu Wanda, and Panyu Commercial District, depending on the distance from the city, the time of taxi ride, and the comfort of the vehicle. The front desk can collect takeout and store items. The elevator uses the room card.
Because I was traveling with children, I upgraded the room type for free, and took the initiative to provide children's slippers and toothbrushes. The room facilities are OK, with a small refrigerator and an air purifier. The double bed is OK in size and comfortable. There is a washing machine and dryer downstairs.
The carpet is not clean enough. After all, it was taken over from an old hotel. The room is generally soundproof. The right side casement window handle is not punched well, so it cannot be closed tightly. There was a small problem in the middle, but the front desk XY helped to solve it in time. Thank you again.
Original TextTranslated by Google
Response from Property: Dear guest, hello! We are very sorry for the bad experience you had during your stay. We would like to express our sincere apologies! Regarding the problem of the window handle you raised, we have instructed the engineering department to investigate and solve the problem. At the same time, we are very grateful for your valuable suggestions. All colleagues in the hotel look forward to your visit again!
Jinxiafenghuolun
Deluxe Room (2 beds)
Stayed in Dec 2024
Travel with friends
45 review
1.7/5
Posted on Jan 27, 2025
It's not a new hotel, the hygiene is very poor, and the food is expensive, not worth it
Original TextTranslated by Google
Response from Property: Dear guest, hello! We are very sorry for the inconvenience and displeasure caused to your stay. We would like to express our sincere apologies! Regarding the hygiene issues you raised, we have ordered the relevant departments to strengthen training and supervision and strive to improve our hygiene quality; regarding the catering issues you raised about Huang Changpo, this catering store has no direct or indirect connection with the hotel, so the price-performance ratio of its products is not something the hotel can control.
Guest User
Superior Queen Room
Stayed in Dec 2024
Travel with friends
105 review
5.0/5
Outstanding
Posted on Jan 8, 2025
The hotel is clean and tidy, the staff is warm and thoughtful, especially Xiao X. It is convenient to eat. There are many places to eat opposite the hotel, and it is not far from the subway station.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! The stream flows slowly, and time is soft. Thank you for your support. We will continue to provide the same good quality and more perfect service as always. Thank you for your support and love. We look forward to your visit again and wish you a happy day!
Guest User
Business Twin Room
Stayed in Nov 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jan 19, 2025
The environment is nice, clean and sanitary, especially the front desk lady X is very cute! The hotel is very good and the service is very thoughtful! It is worth recommending! Friends who come here all choose this one!!!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! The stream flows slowly, and time is soft. Thank you for your support. We will continue to provide the same good quality and more perfect service as always. Thank you for your support and love. We look forward to your visit again and wish you a happy day!
Guest User
Superior Queen Room
Stayed in Nov 2024
Business travelers
23 review
5.0/5
Outstanding
Posted on Dec 16, 2024
The service staff is very nice X
The surrounding transportation is very convenient. The hotel is located between subway stations 3 and 2. There is a food street around, with many snacks. The overall environment is good.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! The stream flows slowly, and time is soft. Thank you for your support. We will continue to provide the same good quality and more perfect service as always. Thank you for your support and love. We look forward to your visit again and wish you a happy day!
Guest User
Business Twin Room
Stayed in Oct 2024
Business travelers
5 review
1.2/5
Posted on Nov 28, 2024
A fighter among the lousy ones, 433 per night, assigned to a room surrounded by junior high school students, a bunch of kids were noisy at night, running around!
The breakfast is as shown in the picture, such a small place, the dishes are the least I have ever seen in a hotel, only two kinds of dishes, and the price for this night is more than 400! Not as good as the breakfast of a 200 yuan hotel, the breakfast is really rubbish, the tableware is the disposable tableware and disposable bowls left by the hotel guests who ordered takeout, I am really impressed!
Original TextTranslated by Google
Response from Property: Dear guest, hello! We are very sorry for the inconvenience and displeasure caused to your stay. We would like to express our sincere apologies! Regarding the noise problem you mentioned, since there was a team staying that day and there were many rooms, we have tried to arrange the rooms for the team as much as possible. Regarding the breakfast problem you mentioned, since the team had a concentrated meal in the morning, the food was not replenished in time. We will rectify the corresponding problems and strengthen training efforts. Regarding the tableware problem you mentioned, the disposable tableware is temporarily replaced by disposable tableware because there are many people in the team dining at breakfast time and the tableware is not supplied in time. However, it is definitely not the remaining tableware from takeout. The hotel also purchased new disposable tableware.
Guest User
Superior Queen Room
Stayed in Aug 2024
Other
1 review
2.0/5
Posted on Sep 23, 2024
I didn't expect a famous chain brand to be so bad. There were dirty pillows that were not changed. There were so many bubbles and stains on the faucet in the bathroom that were similar to those left by brushing teeth that they were not cleaned. The toilet was also obviously dirty. The shower head and pipe were even more disgusting. I didn't want to take a shower after seeing them. They said that the hygiene was not good and I had to change rooms. They arranged for a robot to send the room card up. They didn't even ask what was not done well. There was no intention to improve. I had to take the old room card to the front desk myself. In short, it was too rubbish. I will not go there a second time. If it wasn't too late, I would definitely ask for a refund and leave immediately.
Original TextTranslated by Google
6/9
Response from Property: Dear guest: Hello! We are very sorry for the bad experience you had during your stay. The hygiene of the guest rooms has always been our focus. We will also strengthen the control of the hygiene of the guest rooms in the future, and the front desk service will also be strengthened at the same time. Since the night shift front desk of the hotel is staffed by one person, we use robots to deliver things. The hotel once again sincerely apologizes for the inconsiderate service. All calls on the hotel side are recorded. We also retrieved the telephone recordings of the day to understand the situation. From all the recording playbacks, the front desk did not ask you to send the original room card to the front desk. I wish you a happy day!
Guest User
Deluxe Room (2 beds)
Stayed in Aug 2024
Business travelers
12 review
5.0/5
Outstanding
Posted on Sep 23, 2024
The hotel environment is good, parking is also very convenient, it is very close to the center of Guangzhou and Guangzhou High-speed Railway Station, and travel is very convenient. HT service is good, come again next time 😘
Original TextTranslated by Google
Response from Property: Dear guests: Hello! The stream flows slowly, and time is soft. Thank you for your support. We will continue to provide the same good quality and more perfect service as always. Thank you for your support and love. We look forward to your visit again and wish you a happy day!
Evefeng
Deluxe Double Room
Stayed in Dec 2024
Family
20 review
5.0/5
Outstanding
Posted on Feb 4, 2025
The room was much smaller than expected, and I felt like I was in Hong Kong. However, I met the considerate Miss Liu, whose thoughtful service made up for the regrets about the room. Miss H in the morning was also very considerate. The service really made up for all the disappointments. I will still choose this hotel next time I come to Chimelong
Original TextTranslated by Google
Response from Property: Dear guests: Hello! The stream flows slowly, and time is soft. Thank you for your support. We will continue to provide the same good quality and more perfect service as always. Thank you for your support and love. We look forward to your visit again and wish you a happy day!