Hyatt On The Bund Shanghai

The views were absolutely spectacular! The hotel boasts an excellent location, and the breakfast spread offered a wide variety of choices. My room was incredibly spacious, and the service throughout my stay was very attentive. A special mention goes to Lorna, whose meticulous and thoughtful service, including pre-arranging my room, made my check-in and overall stay exceptionally comfortable. I thoroughly enjoyed my time here and would absolutely choose Grand Hyatt Hotel again for my next visit.

This hotel offers excellent value for money. Lorna provided exceptional service. We were upgraded from our booked river view room to an Executive Lounge room, which offered fantastic views of the Pearl Tower and the river. As our departure was in the afternoon, Lorna kindly arranged a late check-out for us. The overall experience was superb! We'll definitely book here again next time ✌️

Hyatt on the Bund is situated on the North Bund peninsula, flanked by luxury hotels like the Regent and the W. What's great is that you can get comparable views for roughly half the price of these other high-end options. The value for money is still pretty good. However, the post-2024 renovation style is, shall we say, a mixed bag compared to what it was. The rooms feel less spacious and open than before, and it seems New Aspect restaurant downstairs is closed and no longer holds its 'Black Pearl' distinction. This hotel was my choice after moving from Disneyland to the city center. For the Bund area, it's a well-regarded option, and a major plus is the free parking – at 20 yuan an hour, two days of parking would certainly add up! The breakfast at the Executive Lounge was, frankly, just average. For an Executive Lounge in the 2500 RMB price range, the selection was quite underwhelming. While I can understand that some Chinese dim sum might be pre-made/frozen, the overall variety could definitely be improved. The omelet station's cooking was also very poor. The noodle bar only offered noodles and wontons, and you had to season them yourself. Small things like not even having Yakult... how much could that really cost the hotel? The pleasant surprise was the enhanced service initiatives post-renovation. A dedicated specialist, almost like a personal concierge, contacted me via phone and WeChat before check-in. I initially thought I wouldn't need this, but when I wasn't happy with my room's view upon arrival, I reached out to Lorna, the specialist handling Ctrip bookings. She immediately brought her colleague and helped resolve the issue. Despite the hotel being almost fully booked, she managed to upgrade me to a higher-floor Executive Room with Executive Lounge access. She even gave my child a small teddy bear, which was a very thoughtful touch. Given the Hyatt's prime location and competitive pricing, it's a very popular hotel. Consequently, front desk check-in can be quite slow. It seems booking an Executive Lounge room might offer faster check-in and better views. Also, for guests who aren't Hyatt Globalists, I personally find Ctrip often has better rates.