Shanghai Snow World Hotel, Vignette Collection

Service Quality: The hotel staff, including the concierge and front desk, are praised for their warm, attentive, and professional service. They handle requests efficiently, such as luggage assistance, room preparation, and personalized service via WeChat.(based on 1,219 reviews)

We are booking to stay at the Shanghai Yaoxue Snow World resort for 7 days. This is our second day staying here but we just can’t wait to give them a 5 stars review 🥰 Zoe, the hotel concierge is exceptional excellent at her job. She has great knowledge and also goes above and beyond to give us information about everything that we needed. She will be the main reason why we will come back to stay here in the near future 💜 Since we’ve arrived at the hotel, every staff who we’ve engaged to have beautiful manners and perform their job with a high standard. This is including the bellboys, restaurant staff, the maids, the ski concierge staff, the pool and the gym staff. Even though they don’t really speak English but we can communicate with each other by using the iPhone translating app 🥰 This morning, we got stranded by a driver from the DiDi Ride Share App. The driver said on the app that he arrived to the hotel entrance but he wasn’t there and we already prepaid him via the app. One of the bellboy noticed that we were struggling trying to get another ride. He couldn’t speak English but he gestured that he wanted to help, with his help we were finally got the ride in no time 🙏 We love how convenient staying here. We don’t even need to leave the hotel to access to the Snow World, we can just taking the elevator from our floor up to the Ski Concierge on the 16 floor which allows us to do a multiple visit to the Snow World throughout the day from 10 am to 10 pm 🎉 The food at the international breakfast bar is scrumptious and so many selections. We haven’t eaten so much breakfast like this in a long time 😆 There are so many varieties of food at the restaurants in the Snow World area and the prices are reasonable. A few of the restaurants even cost a lower price than we’ve expected! Seriously, we’ve saved so much money staying here than living in our home in Australia 😆 We are definitely coming back to stay here again in the near future 💜💜💜

I enjoyed my stay here, and the service here is amazing! The environment, as well as the interior is superb Matil and Hill services my check out process really well