Pujing Waiting Hotel (Shanghai People'S Square Xinzha Road Subway Station)

I have booked this hotel many times. The place is clean and beautiful. Staff is friendly. Location is close to train station. I will book it again definitely. Food is okay. Room is spacious.

Excellent service and fast response to requests and the room is equipped with advanced equipment.. Thank you

Pros: Excellent location, right next to Xinzha station on Line 2. Smart rooms were a nice touch, with some amenities (e.g. curtains, TV) controllable by voice via 小度在家 (XiaoDuZaiJia Smart Display). Room is also equipped with smart toilet. Bathtub is spacious, and water pressure in the shower is strong. Mixed: The 2 washing machines and 2 dryers seem to be overused for a relatively new hotel. There was often a crowd, and at times, piles of unwashed clothes left in the laundry room. Guests would remove other guests' laundry from the washers and dryers as soon as they finished. The parcel management system could be more efficient. While I appreciate that the hotel helps receive parcels and take-out, the receptionists often took a long time to locate packages, even if they had just arrived. Unlike some other hotels, the staff doesn’t automatically deliver take-out via the robot, although you can request. Cons: Staff were mostly friendly and helpful, but the biggest issue we encountered was on the last night when cigarette smoke smell started coming into our room. Despite closing the windows, the smell unexpectedly worsened. When my husband returned to the room after being out for a while, he also noticed the strong smell compared to the air outside the room. We contacted the front desk via WeChat, and a staff member came to inspect the room. He claimed not to smell cigarettes but mentioned that his nose might still be blocked from being sick. When asked for an air purifier, we were told they used to have them but not anymore, and that the 快递 (courier) had not arrived. The staff offered to move us to another room the next day if one became available, but we were checking out in the morning (and also highly doubt that the hotel was at full occupancy). When asked if the neighbouring rooms were smoking rooms, the staff said they would not know whether guests smoked in them. This was annoying since we were traveling with an infant and had specifically booked a non-smoking room. The staff only offered a diffuser to mask the smell, which does not address the real issue... All in all, despite having an otherwise pleasant stay, I cannot recommend this hotel, especially with many other hotels in Shanghai and new ones popping up all the time.

Location is very good, metro is just at the side of the hotel. Nice clean room. Breakfast is nice and the services of the hotel is good. We really appreciate that the hotel allow us to check in early due to the early flight we have going to Shanghai. Overall we have a very pleasant stay. Recommended hotel for vacation.

Hotel is right beside the train station very convenient and very near town, room is very clean and high technology. Would highly recommend!

Well located with the metro station at your doorstep. Breakfast is simple and the room is clean and equipped with AI assistant. However, room sound insulation can be better. Can have a slow stroll to Suzhou river nearby in the evening.