Hampton by Hilton Hotels in Shanghai

The newly opened Hilton has all Hilton standard features, the room is clean and tidy, and the highlight is the disposable coffee cup + drip coffee, which is very convenient! The restaurant is not big, but the breakfast is rich and it would be better if the afternoon tea could change a little every day! Parking space is tight, but it is conveniently located in front of the hotel. Free parking, convenient for self-driving tours!

The robot food delivery is very convenient. This is a hotel with good value for money. The hotel staff is friendly. The hotel front desk will not only provide toiletries, but also inform you of the dining time and place. The housekeeper cleans the room cleanly. The shower is separated into wet and dry areas, which is very reasonable. There is a gym and laundry room on the 4th floor, with drying facilities [strong], five-star praise [love]

This stay was perfect! The room size was beyond expectations, and the spacious layout cleverly separated the lounge area from the workspace. The walk-in closet and luxurious bathroom were even more thoughtful. The most surprising thing was the private balcony - in the morning, I enjoyed a cup of coffee on the rattan lounge chair, and in the evening, I had a drink with the city night view. The breeze blew by, and my fatigue instantly dissipated. The front desk service was particularly commendable. From the moment I stepped into the lobby, the smiling and friendly staff quickly completed the check-in procedures. When they took the initiative to help upgrade the room type, they also explained the hotel facilities in detail. Every detail showed professionalism. When I left the hotel, the staff could accurately call my last name and say goodbye. This attentiveness made me feel very warm. I will definitely recommend this hotel with both quality and warmth to my friends!

The hotel is located around 4 km from the end station of line 2 (East Xujing) at the NECC. When arrived, there were flies in the bathroom and the breakfast was not really nice. The hot dishes were cold, as the equipment was broken, so was the coffee machine. All is self-service. During breakfast they come with a trolley full of dirty dishes to the table to clean. The supervisor is just pushing the staff, but not doing anything to reset the tables for the next customer. After mentioning the issues to Trip.com and the hotel, the FO manager Bob had a good service recovery and upgraded my room. The rest of the stay was without any incidents.