Tea and Experience Factory - Thema Collection Reviews

Very attentive service, especially from front desk stafff Thejan who is passionate about his job. He's also cheerful and took good care of his guests. Glad to have Lakshan as our guide to the waterfall and our tea plantation experience. Chef Morgan cooks amazing Sri Lankan food and also very fine western cuisine. The rest of the staff were very attentive as well.

Absolutely wonderful experience. All staff were incredibly friendly and welcoming. Beautiful surroundings and great food and tea.

Amazing and authentic experience 2 hours away from Nuwara Eliya

A rough journey The chartered car is small, it would be better if it is a driving car Because the road condition is really bad. It is recommended that tourists visit during the day. Allow 30-60 minutes for navigation In January, it starts to get dark around 6 o'clock. The hotel has beautiful scenery Suitable for development here You can make tea or watch the waterfall during the day. Factory renovation although the room facilities are complete It is recommended to go to bed early at night The tea is really good too. The service is also very thoughtful Very good experience

整體服務很滿意，還有免費製茶、採茶體驗，走的時候還送了兩盒茶葉。但上山的路確實不好走，務必包車找當地司機開上去，而且最好傍晚6點前到，否則天一黑，半小時山路顛簸無路燈太危險。另外，酒店的隔音是有點差的，是否影響睡眠就要看好不好彩，遇到哪些當天同入住的人。不過個人感覺住客素質都尚可。

入住前和參觀茶廠前都有迎賓儀式，很有意義，體驗感不錯

We booked the entire property for our annual team outing. The team was incredibly flexible and friendly, maintaining proactive communication to ensure our smooth arrival. Safe parking for our bus was arranged, and the requested safari Jeeps were ready on time—no delays whatsoever. We were welcomed with a warm traditional greeting and a delightful cinnamon tea, unique to the property. The culinary experience was a highlight: a simple yet authentic five-course menu served with high-standard restaurant service and varieties of snacks provided for tea time. Rooms were spacious, clean and well-equipped with all necessary amenities, including sanitary kits. The location itself is breathtaking—an ideal escape into nature. We explored two nearby waterfalls with the guidance of a knowledgeable naturalist who enriched the experience with insightful commentary. The tea factory tour was fascinating, showcasing the full production process, although we missed tea plucking due to weather. A special thanks to Vinod, Anuhas, the restaurant manager (whose name escapes us)and Thilan, who made the stay and the process more convenient from the point of reservation, and the entire team for their outstanding hospitality. If you are a tea lover their cinnamon tea is a must-try available to buy at a reasonable price. All in all, this was an unforgettable experience—absolutely worth every moment. Would you like this formatted for a travel site or shared as a social media post? Yes

This was a unique and interesting experience in the old tea factory. The design of the rooms was interesting and based on the building’s previous life as a factory, although it was not always practical e.g. no soundproofing. The staff were very friendly and welcoming and helped us with a number of things during our brief stay. We enjoyed the tour of the factory and lunch was tasty. If you are a light sleeper, earplugs would be essential, the wind sounded like it was going to lift the roof at one point. The room amenities were good and we enjoyed being able to sit by the electric fire when it was cold and wet outside.

We had a wonderful 1N stay at Tea and Experience Factory. From pre-arrival to check-in everything was seamless. The rooms are super unique and spacious. The staff truly reflected warm hospitality throughout our stay. Special thanks to Dumidu from Front Office, the F&B staff, and the naturalist who all went above and beyond to make our experience memorable. I’d highly recommend this to anyone seeking a unique hill country experience in Mandaramnuwara. - Dileesh

Among the tea estates,this hotel is one of the most appealing due to its mountain outlook, tranquil surroundings, and peaceful air. The staff is also very cooperative and kind. Special thanks to vinoth. The cuisine is delicious.

A peaceful escape in the misty hills! Tea Experience Factory offers stunning views, warm hospitality, Perfect for relaxation and nature lovers. ☕

Wonderful experience with great hospitality..excellent service team and very nice food.. Love the location very much and everything was next level experience..highly recommended for relaxing . Very happy on cultural welcome and tea factory experience..the boy that guide for this experience was excellent and done his duty perfectly. Vinoth and office staff done a amazing guidance from the booking date.. and restaurant staff also were extraordinary .. thank you very much for that amazing experience

Accessing the hotel was quite a challenge—it involved driving up a long stretch of unpaved road, and when we visited, it was raining heavily, which made us genuinely worried about slipping off the edge. However, once we arrived, it was incredibly quiet and peaceful. The food was delicious, and I enjoyed tea picking. Overall, it was a wonderful experience. Since the hotel is quite far from Nuwara Eliya and Kandy, I highly recommend staying and relaxing at the hotel itself rather than planning sightseeing trips. The hotel is a beautifully renovated former tea factory, which makes it a very unique place to stay. As a newly opened property, everything was well-maintained and spotlessly clean. I especially loved the cinnamon tea provided in the room—it was so good that I brought some home and am still enjoying it.

We had a wonderful stay at this charming hotel tucked away in the beautiful village of Mandaram Nuwara. The location is stunning – surrounded by lush tea plantations and mist-covered hills. The highlight of our trip was the nearby tea and experience factory, where we learned about the entire tea-making process and even got to try it ourselves – a truly memorable experience! The hotel staff were incredibly friendly and attentive, the rooms were clean and comfortable with amazing views, and the food was fresh and flavorful. Perfect for anyone looking to relax, reconnect with nature, and enjoy authentic Sri Lankan hospitality. Highly recommended! Special thanks to Dumidu for your great support and service