Mountain View Hotels in Kota Kinabalu

Rooms are clean. Room is nice and spacious. Facilities like the gym and pool are sufficient. Buffet breakfast was as expected as well. Basically a you pay for what you get kind of place. If you’re the type of traveler that likes to enjoy the hotel amenities and just chill there then this is a good place to go to. Has a very nice Chinese seafood restaurant located behind the hotel. Also for supper you could head to the fried chicken fast food restaurant behind the hotel too which is open 24 hours. Parking is free for guests who are staying.

The room air cond connot be adjusted. It should gave individual control instead of master control. Other is very good

1) Reception can speak English that is so nice. 2) Room is clean but it is very small room. 3) Take a shower with hot water but it is VERY LOW WATER PRESSURE and very slowly. Suddenly it will STOP the hot water when you are taking a shower 🚿. 4) Breakfast is OK but the fruit is ONLY a little bit and NO re-fill. 5) Location is so far away from Gaya street.

Let me talk about the advantages first: good location, very convenient surroundings The complaint is that there are apartments of various brands in the building, the elevator is very slow, usually you have to wait for 5-10 minutes We will add WeChat before checking in, communicate in English throughout the process, the attitude is very average, the service awareness is not as good as Thailand The biggest problem is the bathroom, the space is small and there is no curtain, so the water will splash everywhere; secondly, the water heater has a big problem. The top head can only produce cold water, and only the bottom one can produce hot water We had to change to a mountain view room on the second night, but the water heater switch was not turned on. The child was anxious to take a shower and looked for a long time without instructions, which was also very strange! In the end, I could only use WeChat to find customer service and ask someone to come to the door, but it was still leaking. The water output was very small and could only be used barely. The overall experience was not very good. The shower in another self-service apartment we stayed in later was normal. There is no conclusion after negotiating compensation with the other party If you are used to staying in a hotel, it is recommended not to try it It is self-service throughout the process, and the customer service response is not very timely, which is a bit strenuous.

It was a wonderful place to stay with a family of 5. The place is nice and and clean. Bed is comfortable. Host also helpful and they allow us to check in 4 hrs earlier from the normal check in time. This is the first apartment that offers such a good service. Thank you for such a wonderful stay. May your business blooming. 🎊

We had a comfortable stay with a stunning views. Apartment are very clean and tidy. Feels like home. The staff are also very friendly and helpful. Smooth check in and check out process.

I recently stayed at Tune Hotel and had a very pleasant experience. From the moment I arrived, the staff were friendly, professional, and efficient, ensuring a smooth check-in process. The hotel offers great value for money, especially for budget-conscious travelers who still want comfort and cleanliness. The room was compact but very well-designed, with a comfortable bed, clean linens, and strong air conditioning — perfect for a restful night's sleep. One of the things I appreciated most was the location. Tune Hotel is conveniently situated near public transport, restaurants, and shopping areas, making it easy to explore the city without hassle. Despite its affordable rates, the hotel maintains high cleanliness standards, and the housekeeping team does an excellent job. The Wi-Fi was fast and reliable, which was important for both work and leisure. Overall, I highly recommend Tune Hotel for short stays or business trips. It provides all the essentials without unnecessary frills, making it a practical and enjoyable choice.

I visited the hotel with my parents, my wife and my daughter. We stayed for four nights, checking in on 3rd May and checked out on the 7th. This is actually my second time visiting this hotel, the first time being 30 years ago, again with my parents. I had great memories as a kid so I was looking forward to this trip. The First night was great, had dinner at Coco Joe's and rested after a long trip. The Second day was fantastic, breakfast and dinner and Cafe Tutu, met a lovely dining lady named Rohana. During the day, we enjoyed the great activities of the Leisure Center. Friendly staff from there made the experience children friendly. And the icing of the dessert - the sunset parade, Jamie loves it. Housekeeping did a surprise heartwarming job, covering the lion doll of my daughter with a little towel on the pillow, very cute and thoughtful move. The Third Day we went out to town so didn't stay much time in the hotel. The Fourth Day, was quite disappointing to be honest. Housekeeping did not arrive in the morning when we were out playing at the pool. I understand as there are many rooms to take care of. We went back to the room to rest between 2-4pm, switch on the ”Do not disturb” button, and somehow housekeeping team arrived so they put a card to say they could not clean as we put up the do not disturb button. Fair enough, but again, there was five hours in the morning which they could clean the room. Leaving the room again at 4pm for activities, I called service center for housekeeping, switched off the ”Do not disturb” button and went out. We returned at 7:45pm, still there was no housekeeping. Frustrated, I called the service center again requesting for housekeeping, they replied they will check and follow up with housekeeping. Half an hour later, still no one turned up. Extremely irritated, I called service center for housekeeping again. This time, housekeeping finally arrived but our whole family were waiting for clean towels to have shower. VERY disappointing with the effecitivness of housekeeping and service center on this incident. On that very same day, I discovered a big crockcroach in the toilet, so I do have a big quetion mark on the housekeeping of this hotel. The day was worsen when we had dinner at Coco Joe's, where we wait for nearly an hour (from 6pm to 6:53pm) before we get all our food served. I did complain it to the manager when he came by, which he did apologise and waived our dining fee. Despite my disgrunt towards the long waiting time of the dishes, I would like to give credit on the manager (I think his name is Mr Kan?) in terms of how he managed the complaint. Overall, the experience is mixed. With friendly staff at leisure center + Cafe Tutu, good food but unreasonably long waiting time at Coco Joe's, and disappointing housekeeping after the heartwarming performance on the second day. The hardware of the hotel is great (view, pool design, restaurant seating) but our experience was mainly affected by the staff. On this ocassions, I would like to give commendation to the following staff: Rohana, Majid (both from Cafe Tutu), all staff from Leisure Centre (especially the two ladies and two gentleman hosting water polo and volleyball respectively), and Kan from Coco Joe's on complaint management. Please keep up on the good work you already have, and work hard on things that requires improvement:)

Despite the gloomy weather my friends and I had an enjoyable stay. Highlight is the 23F bar, good food and cocktails are super delicious. Highly recommend anything based with rice wine and plum. Love the staffs, very friendly and responsive. Even after last order they managed to make an exception and made my fav cocktail haus bah. The service will definitely be one of the reasons for my future comeback stay here.

First, all the check in counters were open but still the check in queue was long. I was queued for almost 1 hour just to check in. Need to better system in check-in. Second, hotel policies stated no outside food. If guest order food outside, food rider only able to delivered until guardhouse and guest need to walk out and take the food themselves. To minimize the hassle, we opt for in-room dining for our 2 nights stay. First night was good. Second night some of the menu are OOS such as pizza and even mushroom soup. Third, another incident on our 2nd night, fire alarm was rang on 12+am. Lift was unable to use as well and fire symbol was shown on the lift panel. Guests started panicked and going down using stairs. Me and my family (along with my 7months pregnant sister) decided to go down to lobby using stairs, since there are no staff was seen to inform us what has happened. Once we reached lobby, only there is a staff informed is a false alarm. For this kind of situation, staff should be act faster since its related with safety. Other than that, we've enjoyed the view from our room, the facilities that are offered. We're enjoyed the pizza on our first night, thats why we want to repeat on 2nd night and too bad its not available. Sutera Harbour is one of the well known resort in Kota Kinabalu, a place to catch good sunset view, and I hope they're able to improve their services and better safety/security.