Find5-Star Hotels in Kota Kinabalu

"Started and ended our 8-day Sabah adventure at Le Meridien KK — and we’re so glad we did. 💛 Spacious rooms, beautiful sea views, and a location that’s truly hard to beat. Yes, the carpark’s a little dated, but everything else more than made up for it: efficient staff, a decent breakfast spread, and the best kind of convenience — family-friendly eateries, laundry, and even a massage spot just steps away. Perfect base to explore the heart of KK! 🌴🌊"

"The team at the Lounge club are friendly esp Felicia Petrus, hospitable and helpful & Isacc too. Room is comfy but they forgot to refill the shower gel & coffee tea in the room. The breakfast is not so fantastic despite the wide selection, either is too salty or too sweet."

"I visited the hotel with my parents, my wife and my daughter. We stayed for four nights, checking in on 3rd May and checked out on the 7th. This is actually my second time visiting this hotel, the first time being 30 years ago, again with my parents. I had great memories as a kid so I was looking forward to this trip. The First night was great, had dinner at Coco Joe's and rested after a long trip. The Second day was fantastic, breakfast and dinner and Cafe Tutu, met a lovely dining lady named Rohana. During the day, we enjoyed the great activities of the Leisure Center. Friendly staff from there made the experience children friendly. And the icing of the dessert - the sunset parade, Jamie loves it. Housekeeping did a surprise heartwarming job, covering the lion doll of my daughter with a little towel on the pillow, very cute and thoughtful move. The Third Day we went out to town so didn't stay much time in the hotel. The Fourth Day, was quite disappointing to be honest. Housekeeping did not arrive in the morning when we were out playing at the pool. I understand as there are many rooms to take care of. We went back to the room to rest between 2-4pm, switch on the ”Do not disturb” button, and somehow housekeeping team arrived so they put a card to say they could not clean as we put up the do not disturb button. Fair enough, but again, there was five hours in the morning which they could clean the room. Leaving the room again at 4pm for activities, I called service center for housekeeping, switched off the ”Do not disturb” button and went out. We returned at 7:45pm, still there was no housekeeping. Frustrated, I called the service center again requesting for housekeeping, they replied they will check and follow up with housekeeping. Half an hour later, still no one turned up. Extremely irritated, I called service center for housekeeping again. This time, housekeeping finally arrived but our whole family were waiting for clean towels to have shower. VERY disappointing with the effecitivness of housekeeping and service center on this incident. On that very same day, I discovered a big crockcroach in the toilet, so I do have a big quetion mark on the housekeeping of this hotel. The day was worsen when we had dinner at Coco Joe's, where we wait for nearly an hour (from 6pm to 6:53pm) before we get all our food served. I did complain it to the manager when he came by, which he did apologise and waived our dining fee. Despite my disgrunt towards the long waiting time of the dishes, I would like to give credit on the manager (I think his name is Mr Kan?) in terms of how he managed the complaint. Overall, the experience is mixed. With friendly staff at leisure center + Cafe Tutu, good food but unreasonably long waiting time at Coco Joe's, and disappointing housekeeping after the heartwarming performance on the second day. The hardware of the hotel is great (view, pool design, restaurant seating) but our experience was mainly affected by the staff. On this ocassions, I would like to give commendation to the following staff: Rohana, Majid (both from Cafe Tutu), all staff from Leisure Centre (especially the two ladies and two gentleman hosting water polo and volleyball respectively), and Kan from Coco Joe's on complaint management. Please keep up on the good work you already have, and work hard on things that requires improvement:)"

"I had a fantastic two night of my stay in Hilton hotel with my family. The room was spotless and the staff were incredibly friendly and helpful. It is very close to local amenities and I would definitely stay here in the future .  Regards,  Giri Gurung ."

"I have had the most wonderful stay here. seamless check-in, they upgarded my room to sea view, the staffs were really friendly and accommodating. There were some system upgraded with their tv, however, it gone back to normal in 15 minutes! I feel loved and well taken care of by the staff. the breakfast spread was top notch and meets my standard. My husbands opted for the valet parking and he was so happy! also, I travel with my 3yo son, and they gave free toiletries 🤩. I was so happy and wilould definitely come back and would recommend others to stay here! xx"

"Perfect location for island hopping - 3 minutes walk to the Jesselton Point Ferry Terminal. The facilities are modern and the renovation still feels quite new. Service and food here is notably better than other nearby hotels. Food at the breakfast was fresh and of high quality. Would choose to stay here again in the future."

"One of the best resort you can find in Kota Kinabalu. Not in the middle of the centre of tourist attraction, but within reach. Meaning, you'd be able to enjoy more isolated holiday. You can snorkel from the small beach in the resort, there's plenty of fish within distance of the shore. Breakfast spread was great with variety of food, including local and korean food. No repetitions of the main course through out my 3 day stays. You can buy island hopping ticket and ride a boat from Marina (next to the resort), without having to go to Jesselton Point Port. Made purchase through trip.com as it was cheaper than direct booking. hope this review helps!"

"First, all the check in counters were open but still the check in queue was long. I was queued for almost 1 hour just to check in. Need to better system in check-in. Second, hotel policies stated no outside food. If guest order food outside, food rider only able to delivered until guardhouse and guest need to walk out and take the food themselves. To minimize the hassle, we opt for in-room dining for our 2 nights stay. First night was good. Second night some of the menu are OOS such as pizza and even mushroom soup. Third, another incident on our 2nd night, fire alarm was rang on 12+am. Lift was unable to use as well and fire symbol was shown on the lift panel. Guests started panicked and going down using stairs. Me and my family (along with my 7months pregnant sister) decided to go down to lobby using stairs, since there are no staff was seen to inform us what has happened. Once we reached lobby, only there is a staff informed is a false alarm. For this kind of situation, staff should be act faster since its related with safety. Other than that, we've enjoyed the view from our room, the facilities that are offered. We're enjoyed the pizza on our first night, thats why we want to repeat on 2nd night and too bad its not available. Sutera Harbour is one of the well known resort in Kota Kinabalu, a place to catch good sunset view, and I hope they're able to improve their services and better safety/security."

"We stayed 2 nights and had a fantastic stay despite the bad weather on the first day. We received great services from the resort management team Mr Karl, Ms Siti, Mdm Lydia also from the restaurant and recreational team members. We look forward to be back again!  Booked the family suite that is beautifully furnished and got a fantastic view of Mt Kinabalu from the room as well as variety of fishes swimming below us.  Snorkelling and kayaking are complimentary for the entire day and was great way for us to explore the beautiful waters.  On the last day, we unfortunately left our tablet in the room and we were notified immediately upon arrival at the jetty and the resort arranged it to be delivered to their jetty office within the same afternoon.  Overall it was a great experience and the welcoming and departure greetings by the management team were certainly memorable and beyond our expectations!"

"The Gaya is a beautiful hotel, in a beautiful location and the staff are all lovely. The buffet is quite good with a variety of options. The seafood BBQ is delicious!! You have to book the spa and activities 2-3 days in advance to secure a spot. I recommend booking the spa before arrival. If you are a hungry person the all inclusive option may be best as the food at the pool restaurant is soso (in our opinion). Would be lovely to include a reusable beach bag in the rooms."