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酒店餐廳服務非常好，人員很熱情，飯菜也是我在埃及的這些酒店中覺得最好吃。但前台服務感覺太死板，不夠靈活。當時我抵達酒店已經是下午五點，我定的房間是基礎房，因為是2大2小，所以説這個房型不能入住，要我取消訂單，重新下單家庭房。我問能否直接補差價，升級房型，告知不可以！衹好找攜程客服，取消訂單，重新下單，這樣一折騰，直到6:30我們才入住。要知道，當天我是逛完帝王谷和哈布城後，直接從盧克索包車過來的，已經在車上坐了5個小時了…重新定了家庭房，另外繳了一百多美金的税費，第二天又打電話叫我補交25美金。通過翻譯軟件交流，説這筆25美金是因為我的房費不是直接付款給他們的，所以他們從平台收取房費時，還會產生25美金手續費用，這樣需要我承擔..好吧，我又補交，不明白為什麼昨天不一次性收取？攜程服務是真的好，必須贊一個，我打電話過去迅速響應，幫我處理，還給我補了差價！

We were satisfied with our visit to the hotel. After the reviews, we were at a loss as to how everything would be, because of mentions of different behavior towards Italians, but the worries disappeared within two days. Staff, helpful smiling. The food was good, European type, so we always ate. The deluxe room is pleasant, clear, modern. Beach 3 minutes walk. The only problem we had was with Muhamed El Baz who serves at the Deluxe bar. I have never experienced such a reluctant bartender. He acted normal for the first two days, but once we formed a larger group of people to meet at the bar, he immediately changed his attitude. It annoyed him that he had to serve. He overlooked us, deliberately not pouring. He spent 70% of his time on the phone or with a cigarette. He was leaving, the bar was empty and people were thirsty. How many times we didn't get a drink even after half an hour even though there were 6 people there. Terrible experience. It bothered him that we were laughing. He also had some stupid things to say about us. The last day of our vacation was so unpleasant that it ruined my entire evening. Such a person should not work among people.

We stayed a week in each of the 3 eco villages: Shagra, Nakari and Lahami. In each place the staff were helpful and friendly, but Nakari gave us the best experience. There was a warmth and camaraderie about the place that made the whole experience incredibly enjoyable. Dive staff - we are snorkellers, and all dive staff did their best to accommodate us on excursions and chatted to us about our experiences. (You can sometimes be treated as secondary to divers in some resorts.) It was casual but effective. All were great but Monty, Mustapha and Mahmoud made a big difference. And we felt safe and confident with Mahmoud, one of the boat captains. He efficiently battled high waves and spotted and steered around the dolphins. Katy was great to talk to, knowledgeable and helpful in identifying fish. Other staff - Ahmet the accommodation manager was informative and helpful (no point in saying 'friendly' as they all were), the guy in Reception so cheerful and interesting, doing his best with the crazy wifi slips of paper, the cafe guy and waiters and the chefs were all brilliant - I know I am gushing, but their positive attitude made such an impact on us. Snorkelling - the house reef is less interesting than Shagra and I think the coral is less colourful than five years ago, but the bay is still full of great creatures, especially the South side. We saw shoals of juvenile barracuda, a lot of porcupine fish (larger ones outside the bay), trevallies chasing striped mackerel, several blue spotted sting rays, a white tipped reef shark and a beautiful group of scrawled filefish - plus all the other usual suspects. Accommodation - we stayed in a chalet, which was fine. Great shower, room cleaned properly every day, kettle with coffee and tea, functioning a/c. Food - a highlight. Usually a selection of beef, chicken and fish plus pasta, a range of salads and vegetables, different types of bread and incredible puddings. Fruit, rice, eggs and beans for breakfast. The best night was a barbecue with chicken and kofta. All the grilled fish was good. And thank you for the football! (NB there is construction happening at the top end of the site that looks as if it will be there for a while. It was occasionally intrusive but did not detract from our holiday.)

The room is so-so, an old hotel, but the beach and underwater coral fish are one of the best in the entire Red Sea. It is definitely not wrong to come here to play in the sea, and there is also a magnificent sunrise