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Verified reviews
Location8.5
Amenities8.3
Service8.9
Cleanliness8.5
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All reviews(461)
Positive reviews(444)
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Perfect for business trips(12)
Comfortable bed(10)
Excellent room layout(9)
Negative reviews(17)
Sharkdodo
Selected Double Room
Stayed in Feb 2025
Family
5 review
6.0/10
Posted on Apr 21, 2025
Not recommended. While the hotel is conveniently located, it is very difficult to find. The lift is dirty, and one of the room door is broken, giving a terrible impression. If you arrive late, there is no receptionist available. Calling the number provided on the counter yielded no response; fortunately, I managed to reach out through trip.com. Even then, I had to wait nearly an hour to get a room. Additionally, the toilet was unclean, which further diminished the experience.
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
SimonBernard
2-bed Room With City View
Stayed in Jul 2025
Family
9 review
8.5/10
Very Good
Posted on Aug 11, 2025
Unbeatable bangs for your bucks ratio. Sure not easy to find, sure elevators systems can be improved, stairs need renovation (yes I have used stairs up and down 9 floors when I did not want to wait). Rooms are nice, beds are nice. People at reception and maids cleaning rooms are very kind. Top location.
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Hotel service lacks a lot of attention to detail, when we get into the room it smelled to pee , they didnt clean it, so we ask for it. Hotel didn ot provide enough towels or paper towel.
Response from Property: 尊敬的賓客, 非常感謝您抽出寶貴的時間來為我們酒店留下如此美好的評價。我們深感榮幸能夠為您提供優質的服務和舒適的住宿體驗。 您的好評是我們前進的動力,也是我們不斷改進和提升自己的動力源泉。我們非常高興地聽到您對我們酒店位置的認可,位於春熙路上,確實為您提供了便捷的交通和豐富的周邊設施。同時,我們也非常感謝您對我們服務態度的肯定,我們的員工始終秉承“賓客至上”的原則,竭誠為每一位賓客提供周到的服務。 在未來的日子裏,我們將繼續努力,不斷提升服務質量和設施水平,為每一位賓客提供更加優質的住宿體驗。我們真誠地期待您的再次光臨,並希望我們的服務能夠再次為您帶來美好的回憶。 再次感謝您的支持和認可,祝您生活愉快,旅途愉快!
Vinnie Kuang
2-bed Room
Stayed in Jun 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Jul 22, 2025
Staff is very friendly and there is late chevk out options , just need to pay cny30 per hour
Response from Property: 尊敬的賓客, 非常感謝您抽出寶貴的時間來為我們酒店留下如此美好的評價。我們深感榮幸能夠為您提供優質的服務和舒適的住宿體驗。 您的好評是我們前進的動力,也是我們不斷改進和提升自己的動力源泉。我們非常高興地聽到您對我們酒店位置的認可,位於春熙路上,確實為您提供了便捷的交通和豐富的周邊設施。同時,我們也非常感謝您對我們服務態度的肯定,我們的員工始終秉承“賓客至上”的原則,竭誠為每一位賓客提供周到的服務。 在未來的日子裏,我們將繼續努力,不斷提升服務質量和設施水平,為每一位賓客提供更加優質的住宿體驗。我們真誠地期待您的再次光臨,並希望我們的服務能夠再次為您帶來美好的回憶。 再次感謝您的支持和認可,祝您生活愉快,旅途愉快!
It's quite a challenge to find this hotel. It's located with many other hotels in one building. And when you asked for directions, people's attitude aren't the least helpful or friendly.
And if u managed to find it, congratulations.
Take the lift to level 9 for registration.
The room is spacious with 3 double beds and a projector screen. Toilet is old but decent.
The location is excellent, just next to a shopping belt. There are more when you crossed over the main road.
Response from Property: Dear guest, Thank you very much for taking the time to leave such a good review for our hotel. We are deeply honored to provide you with excellent service and comfortable accommodation experience. Your good comments are our driving force and the source of motivation for us to continuously improve and enhance ourselves. We are very happy to hear that you recognize the location of our hotel. Located on Chunxi Road, it does provide you with convenient transportation and rich surrounding facilities. At the same time, we are also very grateful for your affirmation of our service attitude. Our employees always adhere to the principle of "guests first" and wholeheartedly provide thoughtful service to every guest. In the days to come, we will continue to work hard to continuously improve the quality of service and facilities to provide every guest with a better accommodation experience. We sincerely look forward to your visit again and hope that our service can bring you good memories again. Thank you again for your support and recognition, and wish you a happy life and a pleasant journey!
GERARD
2-bed Room With City View
Stayed in Jun 2025
Traveling with friends
3 review
5.5/10
Posted on Aug 1, 2025
It smelled bad, the bathroom flooded when you ahowered.
Response from Property: 尊敬的賓客, 非常感謝您抽出寶貴的時間來為我們酒店留下如此美好的評價。我們深感榮幸能夠為您提供優質的服務和舒適的住宿體驗。 您的好評是我們前進的動力,也是我們不斷改進和提升自己的動力源泉。我們非常高興地聽到您對我們酒店位置的認可,位於春熙路上,確實為您提供了便捷的交通和豐富的周邊設施。同時,我們也非常感謝您對我們服務態度的肯定,我們的員工始終秉承“賓客至上”的原則,竭誠為每一位賓客提供周到的服務。 在未來的日子裏,我們將繼續努力,不斷提升服務質量和設施水平,為每一位賓客提供更加優質的住宿體驗。我們真誠地期待您的再次光臨,並希望我們的服務能夠再次為您帶來美好的回憶。 再次感謝您的支持和認可,祝您生活愉快,旅途愉快!
Guest User
Sunshine Audio-Visual Family Room
Stayed in Nov 2024
Family
1 review
10/10
Outstanding
Posted on Dec 21, 2024
The reception staff (girl), helped us a lot. She's so nice, thank you😍🤗
Response from Property: Dear guest, thank you very much for choosing our hotel and leaving us such a valuable evaluation after leaving the hotel. We are honored and proud of your recognition and encouragement. You especially mentioned the cleanliness and quietness of the hotel environment and the quality of the projector room. We have been committed to providing guests with a clean, quiet and comfortable accommodation environment so that you can get enough rest and relaxation during your journey. At the same time, we also pay attention to the quality and maintenance of facilities and equipment to ensure that you can enjoy the best experience during use. I learned that you gave such a high evaluation of our hotel environment and projector room. This is inseparable from our team's careful control of details and unremitting pursuit of quality. We will continue to work hard to provide more guests with a better, comfortable and quiet accommodation environment. Thank you again for your recognition and praise, and look forward to your visit to our hotel again and creating more beautiful memories with us. I wish you a happy life and a pleasant journey!
vivaxandro
Audio-Visual Double Bed Room With Xgimi Projector + 100-Inch Screen
Stayed in Jun 2025
Traveling with friends
6 review
10/10
Outstanding
Posted on Jul 18, 2025
Amazing!!
Response from Property: 尊敬的賓客, 非常感謝您抽出寶貴的時間來為我們酒店留下如此美好的評價。我們深感榮幸能夠為您提供優質的服務和舒適的住宿體驗。 您的好評是我們前進的動力,也是我們不斷改進和提升自己的動力源泉。我們非常高興地聽到您對我們酒店位置的認可,位於春熙路上,確實為您提供了便捷的交通和豐富的周邊設施。同時,我們也非常感謝您對我們服務態度的肯定,我們的員工始終秉承“賓客至上”的原則,竭誠為每一位賓客提供周到的服務。 在未來的日子裏,我們將繼續努力,不斷提升服務質量和設施水平,為每一位賓客提供更加優質的住宿體驗。我們真誠地期待您的再次光臨,並希望我們的服務能夠再次為您帶來美好的回憶。 再次感謝您的支持和認可,祝您生活愉快,旅途愉快!
Guest User
Queen Room With City View
Stayed in Jul 2025
Family
1 review
10/10
Outstanding
Posted on Aug 26, 2025
The room is spacious and has a bay window, so it's not crowded even with children. The service is also very good, and any problems are solved immediately. 👍
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Guest User
Sunshine Audio-Visual Family Room
Stayed in May 2025
Family
2 review
10/10
Outstanding
Posted on Jun 14, 2025
I stayed here recently. The room was very clean and the bed sheets and quilt covers were all new🧼. The price was much cheaper than the surrounding area, and the price/performance ratio was good💰. The location was also very convenient, and there were many places to eat around. The overall feeling was great
Original TextTranslated by Google
Response from Property: Dear, thank you for choosing to stay at Moon Friends Hotel, and thank you very much for taking the time to give us five-star reviews; If you have the opportunity, I look forward to you choosing our home again! Wishing you and your family: All the best! Hotel Address: No. 9, Hou Alley, Xin Street, Jinjiang District, 1st Floor, Sanyi Public Commercial Building, next to the elevator in the hall
Guest User
2-bed Room With City View
Stayed in Feb 2025
Traveling with friends
6 review
8.5/10
Very Good
Posted on May 19, 2025
The room is a bit old, but the location is super convenient, next door is Chunxi Road Pedestrian Street
Original TextTranslated by Google
Response from Property: Dear guest, Thank you very much for taking the time to leave such a good review for our hotel. We are deeply honored to provide you with excellent service and comfortable accommodation experience. Your good comments are our driving force for progress and the source of motivation for us to continuously improve and enhance ourselves. We are very happy to hear that you recognize the location of our hotel. Located on Chunxi Road, it does provide you with convenient transportation and rich surrounding facilities. At the same time, we are also very grateful for your affirmation of our service attitude. Our employees always adhere to the principle of "guests first" and wholeheartedly provide thoughtful service to every guest. In the days to come, we will continue to work hard to continuously improve the quality of service and facilities to provide every guest with a better accommodation experience. We sincerely look forward to your visit again and hope that our service can bring you good memories again. Thank you again for your support and recognition, and wish you a happy life and a pleasant journey!
Maomaoyouzhongguo
Queen Room With City View
Stayed in Jul 2025
Family
22 review
8.5/10
Very Good
Posted on Aug 24, 2025
The hotel is in a great location. There's a Happy Noodle House in the alley downstairs that serves delicious wontons, tofu pudding, and noodles. We spent five days in Chengdu and moved from the Guishu Hotel on the 18th floor to the Yueyou Hotel on the 9th floor. The room had a rather unpleasant odor and wasn't as nice as the rooms above. The front desk service was excellent and deserves a thumbs-up. 👍🏻
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time to leave such a positive review of our hotel. We are deeply honored to have provided you with excellent service and a comfortable stay. Your positive feedback is our driving force and the source of our continuous improvement and advancement. We are very pleased to hear that you appreciate our hotel's location on Chunxi Road, which offers convenient transportation and abundant surrounding amenities. We are also very grateful for your appreciation of our service attitude. Our staff always adheres to the principle of "guests first" and is dedicated to providing every guest with attentive service. In the future, we will continue to strive to continuously improve our service quality and facilities to provide every guest with an even better accommodation experience. We sincerely look forward to your return visit and hope that our service will bring you wonderful memories again. Thank you again for your support and recognition. We wish you a happy life and a pleasant journey!
Qson99
2-bed Room
Stayed in Jul 2025
Family
10 review
9.0/10
Great
Posted on Aug 11, 2025
The hotel is in a very good location, very convenient for shopping and eating, and very cost-effective for taking children out to play!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Guest User
Queen Room With City View
Stayed in Dec 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Jan 15, 2025
The room is large, the facilities are complete, and the bed is very comfortable. It is very close to Chunxi Road and is very convenient for travel.
Original TextTranslated by Google
Response from Property: Thank you very much for your favorable comments on our hotel. We are deeply honored and pleased. Your satisfaction and recognition are the driving force behind our continuous efforts and pursuit of excellence. You mentioned that the hotel has a prime location, close to Chunxi Road, which is indeed a major advantage of our hotel. We understand the importance of location when traveling, so we chose this location to make it easy for you to explore Chengdu's food, shopping and culture. At the same time, the hotel is also close to the giant panda base, allowing you to experience the cuteness and charm of giant pandas up close. We attach great importance to your travel experience and have been working hard to improve the quality of our service, hoping to create a comfortable, warm and convenient accommodation environment for you. Your affirmation makes us feel very gratified and makes us more determined to move forward. Finally, thank you again for your recognition and praise. We will continue to work hard to continuously improve our service level and provide you and more travelers with a better and more satisfactory accommodation experience. We look forward to your next visit and we will serve you wholeheartedly!
Guest User
2-bed Room With City View
Stayed in Dec 2024
Couple
4 review
1.2/10
Posted on Jan 13, 2025
To sum it up in a few words, it's old, dirty, and smelly. It's really dirty. The moment you open the door, the smell of the toilet fills the whole room. The floor of the room is sticky and has a lot of watermarks. In the winter, the hot water turns cold when you take a shower. The laundry room is really full of surprises. It seems to be renovated from an abandoned toilet. The washing machine is placed in the public toilet in the hotel lobby, and there is no drying machine.
Original TextTranslated by Google
Response from Property: Dear customer, hello! We are deeply sorry for your experience during your stay! Because the hotel water heater is powered by electricity, each room has an independent water heater with a small capacity. If you just enter the room, you need to wait for half an hour for hot water. If you have used it before, you need to wait for about 15 minutes for the hot water to be sufficient. For the other issues you mentioned, the hotel's external network says that it is a public washing machine, and our hotel does not provide a dryer. If you have problems such as unclean room or odor during your stay, you can contact the front desk to help solve them. Thank you for your feedback and wish you a happy life!