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We booked for 5 nights, stayed for 1, but paid for 2 as we left after work. There was no tea or coffee available anywhere. No kettle or coffee machine in the room, not available at the bar or in the foyer as some reviews have stated, so they must have changed that. There is NO room service at all! Breakfast was the only place you could have a hot drink and at 25 euros pp that's an expensive cup of liquid! They brought us a kettle when asked but no cups, I then had to request them and was asked ”don't you have any”! There is no fridge in the room anyway, so it's black coffee or herbal tea but bring your own coffee or tea bags as these aren't available either. There is a bottle of warm water in the room but it costs 4.5 Euros. The towels are old, thin, grey and rough. The pool costs 10 euros, even to hotel guests! Room wasn't serviced by 5.30pm so we checked out and moved into an amazing apartment hotel a few hundred yards away. It has absolutely everything you could want, including a pool for the same price. Positives of the westin - great view from upper floors, great bar staff and food. Also, they speak English at reception. We will never return or book business associates in.

We've been travelling around Germany by train and the Capri by Fraser in Leipzig is a quick walk from the Central station. It is also walking distance from many of the attractions and lots of restaurants and cafes. The room was really good, but just smelt a bit stale like a smoker had been the last resident. The trams run right past the front window, but we weren't disturbed at all by any noise. Finally, we found all the staff we dealt with to be really friendly and helpful and a late check-out request was no problem. We enjoyed our stay and would recommend the hotel.

SuprrnLate, tolles Personal Breakfast is OK Near to vision nudities is perfect We were more than enthusiastic ....

Our family of 4 adults stayed in this hotel for 4 nights in the middle of July. The hotel room has two bunk beds, which worked well for us, but might be a problem for some families. The room was big and had a central air conditioning, which - after some adjustments - worked for us. The cleaning prior to our arrival was good. The bathroom and the water flow were excellent. It would be great to be able to connect your own USB-memory to watch some of our own movies on TV together, but this was not possible. Our major disappointment was with the breakfast. We found the choice of foods rather limited and some of them uneatable. In our view, a larger choice of fresh fruits, berries, and pastries would help. The parking lot was next to the hotel in a separate building (bus station parking) and there were always plenty of places. The daily price is reasonable, when taking into account the central location, and the hotel provides an additional small discount. The hotel is located in the city center, which is good to reach restaurants and downtown attractions.

Has been several years since last visit. Pretty decent, ...fitness room available 24 hours, - adequate with free weights, treadmills and a couple of cycles. Weight machine available as well. Pool, though was only open till 9pm. Water dispenser could do with more accessible paper cups.

The Bad The central reservations staff. It is becoming more and more common that central reservations do not do their job across a number of chain hotels and here they badly let down their hotel team and ourselves with our group visit. Tardy if ever replies to emails, sneaky hidden small print in contracts stating that rooms would only be serviced every other day! Why would anyone accept this? It's a false economy that can only resuly in customer dissatisfaction. It is bad enough for us to reconsider whether we would use this hotel again. This is such a shame as the hotel is really good. Middle management should give equal attention to client satisfaction as they do to cost savings and learn to reply to enquiries promptly. The reception staff are variable: some are great and efficient others are scruffy and careless. If you are going to issue them with a uniform, make sure that they wear it smartly and represent the hotel well. There is no car parking (but it is in central Leipzig) and coach parking is problematical. The Good Recently refurbished to a good standard Good sized rooms Great breakfast Great location. I would have loved to have given this hotel four stars but can not because of central reservations. Still they can be proud that they saved some money on not servicing client rooms. It is very frustrating to see what should be a fantastic hotel spoiled by offsite people who do not care

Pros: fairly new, very modern and clean hotel with friendly and helpful staff. Breakfast buffet was really good but it did get a bit boring by the fourth morning as it was always the same. Tram station just in front, and walk to Old Town was 20 - 25 minutes. Room was quiet. Nice lounge area in the lobby. Cons: no restaurants nearby (onsite one had limited menu, didn't try it), no complimentary tea or coffee. Pillows are paper thin, but did get two extras when I asked. Rooms are TINY with limited wardrobe space (and only a few hangers), and air conditioning was awful - hubby had to get up several times a night to reset it, and finally after second night we complained and were given a different room. Air was better at first but still did not work through the night (and windows only open a couple of inches at the top so did not help). With the temp at 24 - 26 C we got very little sleep. And the morning after the room switch a man walked into our room demanding to know my husband's name. Since he speaks no German, my husband sent him down to the lounge to speak to me. A woman approached me there and asked for my name and was challenging our presence and entitlement to breakfast. I explained the room switch and she confirmed the details and all was good. But this was awkward and very annoying, it should not have happened. Overall we did not mind the walk to Old Town, which is beautiful, but there wasn't a lot to see or do in the area. Without the air conditioning problem and room confusion I would have given one more star.

We were 4 nights here and we liked it very well. Very quiet location, very well sleeped in the comfortable beds. Something irritated us at arrival a small personal dispute between each other that was also very well completed although we waited for the check-in. The rooms are a little bright so we were able to hear a dispute in the neighbouring room. Fortunately, they were only one night there. The location is good with excellent connection to the city. There are many restaurants and cafés nearby. We haven't had breakfast in the hotel, since 18 € pP is quite much. We have breakfast for this price for the second in the nearby cafe.

Although partial, the hotel is very warm