"This is my second trip to Singapore. The first time, I stayed at Swisssôtel. This time, as a family of five, we wanted to try a different place and stayed here for two nights. I had requested connecting rooms in advance but was disappointed that it wasn't arranged.
1. The hotel's location is convenient, right next to Novena MRT station. The B3 level connects directly to the MRT, the adjacent mall, and plenty of shops and restaurants.
2. The rooms are quite spacious (we were given a double bed room and an accessible room).
Overall, we had a very comfortable stay. The beds were just right – not too soft, not too firm – which is important for a good night's sleep.
3. The room amenities are complete, including a coffee machine and toiletries. Housekeeping cleaned the room daily. The lobby is comfortable and has a water dispenser with both cold and hot water. The front desk provides fresh fruit daily, and the whole atmosphere is very friendly!
4. The 8th floor has a gym and a swimming pool. This trip, the main focus was for the kids to enjoy the water, and they had a great time splashing around here. All the kids were very happy.
Our whole family found it to be excellent, and we look forward to coming back again!!"
"10/10 for location, cleanliness of the rooms, good pool with view, organised restaurant, good linens and towels and good interior.
The flavoured yoghurt on the breakfast is good, put many pumpkin seeds on it 👌😋
Suggestion: a grommet hole in the ledge of the bar where the kettle is will be very good to add so you can just slip the power cord to reach the power outlet.
To improve: Staff should be welcoming, cheerful and warm to elevate the guest experience.
Note: the information on the TV says breakfast starts at 6:30am but they actually start at 7am."
"Absolutely fantastic, and very affordable! Overall, it's a great value, and I highly recommend it. My stay far exceeded expectations; I was very satisfied with everything. The location is excellent, close to transportation hubs, making taxis and public transport super convenient. The room was spacious and tidy, with meticulous cleaning details. The bathroom had a separate wet and dry area, and the toiletries were well-stocked. The bed was just the right firmness, and the soundproofing was good, so it was quiet at night, ensuring a high-quality rest. The front desk service was patient and efficient, responding promptly to any requests. The entire environment was clean and comfortable. It's suitable for both short layovers and longer stays, definitely worth recommending to everyone."
"Fantastic, super helpful! The hotel is directly connected to the mall, which is right outside Novena MRT station. The room was clean and comfortable, a bit small but easily fit a large suitcase for our family. The lobby on the 22nd floor offers great views, especially for catching the sunset. For Ya Kun Kaya Toast, it's just a short walk to United Square, which we visited for two days."
"The hotel is located in a relatively lively area with plenty of places to explore nearby. However, getting to the subway isn't very convenient. Also, if your room is facing the road after check-in, I'd suggest asking for a change, as the soundproofing of the windows is really not up to par."
"Ibis Novena is located on the Balestier Road, where there are many restaurants located and the location is also very convenient to anywhere in Singapore.
Strongly recommend this hotel to all the travellers who are looking for a value-for-money option with a perfect location :)"
"I had a pleasant stay at this hotel. The room was not very spacious, but it was comfortable and had everything I needed. The location is convenient and easily accessible, making it easy to get around. The hotel was clean and well-maintained. Overall, it offers good value for money, and I would recommend it to others."
"The hotel's surroundings are very convenient. It's close to the subway station, and Kampong Glam is right next door. There are plenty of places to eat and stroll around nearby. For the Dragon Boat Festival holiday, it was quite a good hotel."
"I booked a superior room with bakcony for 1 day and through another company the same type of room for next 4 nights! The night shift receptionist was really rude and told me for the 1st day i booked a superior room with balcony but the other 4 not! He also told that i did not understand what i booked!!!!!! After circa 10 minutes of arguments i told him we will see what is wrong or right next day!!! Next day i just presented my booking and the day shift receptionist was soooo kind and he said that i can be in a room with bigger balcony !!! So the management has 1. To check all the web-partners and to give the same names of the room types 2. The room type description has to be in all papers of the booker 3. Some receptionists are really rude and terrorize the guests!!!!"
"The hotel's location is very convenient, just 10 meters downstairs from the Zhongshan Mall, and the hotel even has a direct entrance connecting to the mall. Check-in and check-out were very efficient. It's also easy to get to the city center from here, as the hotel provides a shuttle bus to Novena MRT station, making it convenient to go anywhere in Singapore. The hotel breakfast food was decent; I recommend the Laksa noodles in the morning, they were quite good."
Great
1550 reviews
9.0/10
1 night
From US$149
Check availability
See All Hotels Near Novena Square
Latest reviews for Singapore hotels
See all
Read genuine traveler ratings & reviews to find your perfect stay.
9.4/10
Amazing
GGuest UserThe hotel was generally comfortable and clean, the front desk staff were very friendly, and the location was extremely convenient. Bugis MRT station is directly accessible from the mall to the hotel. There are plenty of restaurants nearby, making dining very easy. You can also take the MRT directly from the airport. This time, I stayed on the 13th floor, and Ann Han, a Chinese lady who has lived in Singapore for twenty years, was our housekeeper. She was incredibly warm and had excellent service attitude, always proactively asking when would be a good time to clean and if there was anything needed for the room. Hotel guests also get a 30% discount at Luce restaurant downstairs. Compared to many hotels in Marina Bay, I would definitely choose this one again.
AAnonymous UserThe hotel environment is beautiful, like a resort in the city center. My children absolutely loved the outdoor pool and splash facilities. When they learned that it was one adult and two children staying, they thoughtfully pulled out the sofa bed so there were three beds in the room. Although the hotel is a bit old, the facilities are very well maintained, and I'd give the hardware a high score. The breakfast quality also met my already high expectations, with a wide variety of choices and excellent quality. There's a shuttle bus every hour to the busiest part of Orchard Road.
However, in terms of service, I'm only giving a 3. My disappointment lies with the check-in process. When we arrived by taxi, there was no greeter. At the check-in counter, there were three queues, with about three families in each. I picked one and waited for about 20 minutes to be served. At the time, I thought the efficiency here was a bit low, and there wasn't the usual welcoming smile or a glass of water like in other four or five-star hotels. While I was thinking this, a female manager walked back from a distance, looked at me with a cold expression, and asked, 'Are you not queuing? Look, everyone else is queuing.' Her unreasonable and unfounded accusation made me feel embarrassed and offended. Was this a stereotypical prejudice against Chinese faces? I explained in English, but she remained noncommittal. Instead, the staff member who was actually checking me in and understood the situation said 'sorry' to me. In short, this female manager's arrogance and discrimination marred my good impression of the hotel. I hope she sees this review.
GGuest UserThis hotel exceeded my expectations! The location is fantastic, making it easy to get anywhere. It's truly rare to find this quality and price in Singapore. It's well-suited for business travelers, but if you're looking for good value and don't specifically need a family-friendly hotel, this one is excellent. The hotel is new, and the service is great. There's no complimentary bottled water in the room, which is common in Singapore, but there's a water dispenser in the hallway – when in Rome, do as the Romans do!
AAnonymous UserIf you're visiting multiple zoos, staying here is very convenient. The hotel itself is very eco-friendly. There are complimentary drinks and snacks by the entrance, which is a thoughtful touch, perfect for unwinding after a long day of sightseeing. The environment is excellent. You can find staff who speak Chinese, which is helpful. Special shout-out to the receptionist at the taxi stand, who was very enthusiastic and responsible~
JJoeTmStayed for 3 nights in June as the aircon at my place broke down and needed a cool environment to work and sleep. The hotel is located conveniently off Keong Siak Street with a lot of good food nearby and walking distance to mrt and Chinatown.
The rooms are on the smaller side. I was allocated a room on the 2nd floor at first which has an elongated design with narrow walkway but was moved to another room at the third floor as I was not able to get any data signal in the first room to be able to work. The second room has the usual square design. It is still small with the double bed taking up more than half the space. The bed is stuck to both sides of the wall thus you literally have to ”roll” out of the bed which I do not fancy. The bed is comfortable though with soft pillows.
Another peeve is the bathroom. Due to the design, whenever you shower, the water from the bath will flow to the toilet area making it wet. I really dislike a wet toilet. To resolve this, I had to move the floor towel to cover the curb between shower and toilet. Otherwise no issue.
The wash basin for the second room is outside the toilet area. The usual coffee tea and bottled water are provided. The hotel also provide soft drinks in the fridge for free. There is also safe deposit box in the room.
Not much storage, no chairs no table for working.
AAnonymous UserThis hotel offers incredible value for money! It's conveniently located right next to a police station, Fort Canning Park, a famous Bak Kut Teh restaurant, and a church. There's also a shopping mall downstairs, making dining super easy. The room was very clean, simple, and bright. While not huge, it was perfectly sufficient for two people traveling. We didn't get to fully explore Fort Canning Park downstairs due to the summer heat, but it's a large park with lush trees and a beautiful design, definitely worth a visit.
AAnonymous UserThe hotel's location is excellent, right in the heart of Orchard Road. It's super convenient, with shopping malls like Ngee Ann City and ION just outside, and the subway station is only a few hundred meters away.
AAnonymous UserThe location is ideal and easily accessible, near Funan IT mall and various shopping malls, as well as reachable by MRT and buses. The room is clean and facilities are complete, except that the air conditioner is centrally controlled and the room is still warm despite 23 degrees. Nonetheless, there is fan in the room to cool down. The lounge service is absolutely good. Overall, the hotel is recommendable.
AAnonymous UserOverall, this hostel is quite clean. The room isn't very large, but it's cool, so I slept comfortably at night. The bathroom is very clean, has a hairdryer, and plenty of hot water for showering. It's a bit of a walk from the subway station, so it's better to take the bus.
GGuest UserThe lady on duty on the Singapore public holiday after the National Day was a bit crafty.
Wanted to charge us $100 for checking in at 14h00, one hour earlier than official checkin. The notices on the counter clearly mentioned it cost $25 for a one hour early checkin. We did not request an early checkin. Then came the carrot. The same lady offered one room with 4 beds instead of the two rooms we had booked with free early checkin. Nice try, but we were not falling for that old trick. My wife is Chinese and she sniffed a rat in that deal instantly when she realised we would be giving up a second bathroom and some privacy of interleading doors between the two rooms we had booked. Pretty sneaky lady that receptionist
Very convenient location along the river. Hotel has a leisure pool for a casual dip. Coffee and tea in the room, even a kettle but you guessed it, the only hotel I have ever stayed at that does not provide bottled water in the room. Msybe they thought the river is close enough to fill the kettle
What is the average price of a hotel in Singapore for this weekend?
According to the latest 12-month data from Trip.com, the average price for a 3-star hotel in Singapore this weekend is US$211 per night. For a 4-star hotel, the average cost is US$329 per night. If you're looking for a luxury experience, 5-star hotels in Singapore this weekend typically cost US$787 per night.
How much do hotels in Singapore cost per night during weekdays?
Based on the latest 12-month data from Trip.com, the average price for a 3-star hotel in Singapore during weekdays is US$182 per night. For a 4-star hotel, you can expect to pay around US$310 per night. If you're seeking a luxury stay, 5-star hotels in Singapore generally cost US$763 per night on weekdays.
What are the best places to stay in Singapore?
Some of the best places to stay in Singapore are near popular attractions like Orchard Rd, Universal Studios Singapore and Sentosa, offering easy access to key sights and amenities.
What are the best family-friendly hotels in Singapore?
Where can I find the best hotel discounts in Singapore?
Trip.com provides various promotions and discounts for users all year round. You can check the promotions page to see what promotions are available on Trip.com.