"I booked a superior room with bakcony for 1 day and through another company the same type of room for next 4 nights! The night shift receptionist was really rude and told me for the 1st day i booked a superior room with balcony but the other 4 not! He also told that i did not understand what i booked!!!!!! After circa 10 minutes of arguments i told him we will see what is wrong or right next day!!! Next day i just presented my booking and the day shift receptionist was soooo kind and he said that i can be in a room with bigger balcony !!! So the management has 1. To check all the web-partners and to give the same names of the room types 2. The room type description has to be in all papers of the booker 3. Some receptionists are really rude and terrorize the guests!!!!"
"I had a great stay at this hotel. The room and common areas were clean and well-maintained, and the location made it easy to access nearby attractions and transportation. The reception staff were very friendly, welcoming, and helpful throughout my stay. Overall, a comfortable and pleasant experience."
"This is my second trip to Singapore. The first time, I stayed at Swisssôtel. This time, as a family of five, we wanted to try a different place and stayed here for two nights. I had requested connecting rooms in advance but was disappointed that it wasn't arranged.
1. The hotel's location is convenient, right next to Novena MRT station. The B3 level connects directly to the MRT, the adjacent mall, and plenty of shops and restaurants.
2. The rooms are quite spacious (we were given a double bed room and an accessible room).
Overall, we had a very comfortable stay. The beds were just right – not too soft, not too firm – which is important for a good night's sleep.
3. The room amenities are complete, including a coffee machine and toiletries. Housekeeping cleaned the room daily. The lobby is comfortable and has a water dispenser with both cold and hot water. The front desk provides fresh fruit daily, and the whole atmosphere is very friendly!
4. The 8th floor has a gym and a swimming pool. This trip, the main focus was for the kids to enjoy the water, and they had a great time splashing around here. All the kids were very happy.
Our whole family found it to be excellent, and we look forward to coming back again!!"
"We had a really pleasant stay! Although the room is small (as expected from similar hotels in Singapore), but everything is locate perfectly so that the room actually doesn’t feel cramped. The only challenging part is that everything is digital (check in & check out are done through the mobile app, even the room key is handled inside the app)."
"First time visit to Singapore. Lovely hotel. Great location, bonus of an outdoor pool that we used early one morning. Rooms very clean, beds super comfy. Immaculately clean. All staff super friendly and helpful with recommendations and directions. Concierge’s always available to sort taxis and help too. Didn’t book breakfast as do many food options close by. Nice touch was at check in they brought out birthday muffins, not just for me but for my two teenagers too. Great introduction.What’s not to love? Will be back."
"Stayed for 3 nights in June as the aircon at my place broke down and needed a cool environment to work and sleep. The hotel is located conveniently off Keong Siak Street with a lot of good food nearby and walking distance to mrt and Chinatown.
The rooms are on the smaller side. I was allocated a room on the 2nd floor at first which has an elongated design with narrow walkway but was moved to another room at the third floor as I was not able to get any data signal in the first room to be able to work. The second room has the usual square design. It is still small with the double bed taking up more than half the space. The bed is stuck to both sides of the wall thus you literally have to ”roll” out of the bed which I do not fancy. The bed is comfortable though with soft pillows.
Another peeve is the bathroom. Due to the design, whenever you shower, the water from the bath will flow to the toilet area making it wet. I really dislike a wet toilet. To resolve this, I had to move the floor towel to cover the curb between shower and toilet. Otherwise no issue.
The wash basin for the second room is outside the toilet area. The usual coffee tea and bottled water are provided. The hotel also provide soft drinks in the fridge for free. There is also safe deposit box in the room.
Not much storage, no chairs no table for working."
"This is an excellent hotel at a reasonable price. The rooms are quite spacious and have been recently renovated. The beds are comfortable, and each room comes with an iron, ironing board, kettle, and hairdryer. While bottled water isn't provided, there's a water cooler on each floor. I really liked the clever design with a small sofa and a bay window instead of a balcony, which makes the room feel even more spacious.
The hotel's location is super convenient. It's within walking distance of three MRT stations: Rochor, Bencoolen, and Bugis. The Fountain of Wealth is just a 15-minute walk away, and Fort Canning Park is also nearby. There are plenty of cafes and famous kaya toast eateries around. Plus, there's a 7/11 right on the ground floor of the hotel building.
The only slight inconvenience was the elevator renovations, with noisy work starting at 9:00 AM.
Overall, I really enjoyed my stay. If I find myself in Singapore again, I'll definitely book this hotel."
"Excellent location! Several metro stations, attractions, shops, and cafes are all within walking distance. The hotel itself is situated in an authentic building. The staff are very friendly. The receptionist kindly allowed us to check in a bit early and provided a garment steamer upon request. The room was very clean and well-equipped."
"The room was very spacious and well-designed, featuring a double vanity in the bathroom and a separate sink in the toilet area. The balcony offered a fantastic view. It's just a few minutes' walk from Orchard Road to ION. Overall, it was a very satisfying stay. You can even see the Edison Hotel directly across from our building."
"While I was resting in my room, a staff member opened the door with a master key and walked in. I was extremely upset and reported this incident to a female staff member named Joy at the front desk on the 1st floor. Because my English is not fluent, I had trouble explaining the situation smoothly, but she responded to me with a very poor attitude, sighing openly. She claimed that the staff entered to check if the room was cleaned because the ”Do Not Disturb” sign was not turned on. However, I never requested room cleaning, nor did I turn on any lights next to the room door. This is a clear violation of my privacy, and if such a policy exists, it should be explicitly explained to guests during check-in. I visit Singapore frequently, but I have never experienced a hotel like this, and I have no intention of ever staying here again."
Very Good
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8.9/10
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GGuest UserThe hotel was generally comfortable and clean, the front desk staff were very friendly, and the location was extremely convenient. Bugis MRT station is directly accessible from the mall to the hotel. There are plenty of restaurants nearby, making dining very easy. You can also take the MRT directly from the airport. This time, I stayed on the 13th floor, and Ann Han, a Chinese lady who has lived in Singapore for twenty years, was our housekeeper. She was incredibly warm and had excellent service attitude, always proactively asking when would be a good time to clean and if there was anything needed for the room. Hotel guests also get a 30% discount at Luce restaurant downstairs. Compared to many hotels in Marina Bay, I would definitely choose this one again.
AAnonymous UserThe hotel environment is beautiful, like a resort in the city center. My children absolutely loved the outdoor pool and splash facilities. When they learned that it was one adult and two children staying, they thoughtfully pulled out the sofa bed so there were three beds in the room. Although the hotel is a bit old, the facilities are very well maintained, and I'd give the hardware a high score. The breakfast quality also met my already high expectations, with a wide variety of choices and excellent quality. There's a shuttle bus every hour to the busiest part of Orchard Road.
However, in terms of service, I'm only giving a 3. My disappointment lies with the check-in process. When we arrived by taxi, there was no greeter. At the check-in counter, there were three queues, with about three families in each. I picked one and waited for about 20 minutes to be served. At the time, I thought the efficiency here was a bit low, and there wasn't the usual welcoming smile or a glass of water like in other four or five-star hotels. While I was thinking this, a female manager walked back from a distance, looked at me with a cold expression, and asked, 'Are you not queuing? Look, everyone else is queuing.' Her unreasonable and unfounded accusation made me feel embarrassed and offended. Was this a stereotypical prejudice against Chinese faces? I explained in English, but she remained noncommittal. Instead, the staff member who was actually checking me in and understood the situation said 'sorry' to me. In short, this female manager's arrogance and discrimination marred my good impression of the hotel. I hope she sees this review.
GGuest UserThis hotel exceeded my expectations! The location is fantastic, making it easy to get anywhere. It's truly rare to find this quality and price in Singapore. It's well-suited for business travelers, but if you're looking for good value and don't specifically need a family-friendly hotel, this one is excellent. The hotel is new, and the service is great. There's no complimentary bottled water in the room, which is common in Singapore, but there's a water dispenser in the hallway – when in Rome, do as the Romans do!
AAnonymous UserIf you're visiting multiple zoos, staying here is very convenient. The hotel itself is very eco-friendly. There are complimentary drinks and snacks by the entrance, which is a thoughtful touch, perfect for unwinding after a long day of sightseeing. The environment is excellent. You can find staff who speak Chinese, which is helpful. Special shout-out to the receptionist at the taxi stand, who was very enthusiastic and responsible~
AAnonymous UserThis hotel offers incredible value for money! It's conveniently located right next to a police station, Fort Canning Park, a famous Bak Kut Teh restaurant, and a church. There's also a shopping mall downstairs, making dining super easy. The room was very clean, simple, and bright. While not huge, it was perfectly sufficient for two people traveling. We didn't get to fully explore Fort Canning Park downstairs due to the summer heat, but it's a large park with lush trees and a beautiful design, definitely worth a visit.
AAnonymous UserThe hotel's location is excellent, right in the heart of Orchard Road. It's super convenient, with shopping malls like Ngee Ann City and ION just outside, and the subway station is only a few hundred meters away.
AAnonymous UserThe location is ideal and easily accessible, near Funan IT mall and various shopping malls, as well as reachable by MRT and buses. The room is clean and facilities are complete, except that the air conditioner is centrally controlled and the room is still warm despite 23 degrees. Nonetheless, there is fan in the room to cool down. The lounge service is absolutely good. Overall, the hotel is recommendable.
JJJun..Had a very enjoyable stay at ONE°15 Marina Sentosa Cove. The room was spacious, clean, and very comfortable. One thing I really appreciated was how cold and refreshing the air conditioning was, especially considering how hot the weather outside was.
The location was also very convenient. The hotel provides a free shuttle service every 30 minutes to VivoCity, which made getting around very easy. There are also many restaurants within walking distance, along with supermarkets like Cold Storage and Little Farms nearby, so it was very convenient for food and daily necessities.
Breakfast was enjoyable as well, with good variety and accommodating service. I especially appreciated being able to request a customized fried rice without soy sauce and gluten, which was a thoughtful touch for dietary preferences.
Overall, it was a comfortable and relaxing stay with great convenience and excellent service. Would definitely consider staying here again.
AAnonymous UserOverall, this hostel is quite clean. The room isn't very large, but it's cool, so I slept comfortably at night. The bathroom is very clean, has a hairdryer, and plenty of hot water for showering. It's a bit of a walk from the subway station, so it's better to take the bus.
GGuest UserThe lady on duty on the Singapore public holiday after the National Day was a bit crafty.
Wanted to charge us $100 for checking in at 14h00, one hour earlier than official checkin. The notices on the counter clearly mentioned it cost $25 for a one hour early checkin. We did not request an early checkin. Then came the carrot. The same lady offered one room with 4 beds instead of the two rooms we had booked with free early checkin. Nice try, but we were not falling for that old trick. My wife is Chinese and she sniffed a rat in that deal instantly when she realised we would be giving up a second bathroom and some privacy of interleading doors between the two rooms we had booked. Pretty sneaky lady that receptionist
Very convenient location along the river. Hotel has a leisure pool for a casual dip. Coffee and tea in the room, even a kettle but you guessed it, the only hotel I have ever stayed at that does not provide bottled water in the room. Msybe they thought the river is close enough to fill the kettle
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According to the latest 12-month data from Trip.com, the average price for a 3-star hotel in Singapore this weekend is HK$1,653 per night. For a 4-star hotel, the average cost is HK$2,578 per night. If you're looking for a luxury experience, 5-star hotels in Singapore this weekend typically cost HK$6,172 per night.
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