"The hotel is located in a relatively lively area with plenty of places to explore nearby. However, getting to the subway isn't very convenient. Also, if your room is facing the road after check-in, I'd suggest asking for a change, as the soundproofing of the windows is really not up to par."
"If you are looking for a convenient and comfortable stay in Singapore, V Hotel Bencoolen is a solid choice—especially for travelers who prioritize specific amenities and easy access to local facilities.
What I Loved:
Bidet Available in Room: Finding a room equipped with a bidet sprayer in Singapore can be a challenge, so having one in the bathroom was a massive plus for me. It added a high level of comfort and convenience that made the stay feel much more accommodating to my personal needs.
Prime Location near Mosques: The location is exceptionally convenient. It is situated within easy walking distance of local mosques (such as Bencoolen Mosque), making daily prayers and exploring the surrounding cultural sites entirely hassle-free.
What Could Be Improved:
Breakfast Selection: The only downside of my stay was the breakfast options. The buffet included pork bacon, which was a bit of a drawback for my dietary preferences. If you strictly require Halal-certified or pork-free dining, you might want to consider opting out of the hotel breakfast and exploring the numerous nearby Halal eateries instead.
Verdict:"
"Overall, it's an okay stay.
Pros: The room is spacious, much better than the previous one, probably about 10 square meters larger.
Location: It's within a 10-minute walk from the subway station, and there's a 7-Eleven downstairs.
Cons: It's a bit old, just slightly better than a guesthouse."
"I stayed for two nights and had a very pleasant experience. The room was spacious and elegantly designed, featuring a remarkably comfortable king-sized bed and a dedicated workspace. The city view from the large windows was a highlight.
While the bathroom was spotless and stocked with premium toiletries, the water pressure in the shower was a bit inconsistent. The soundproofing was excellent, ensuring a quiet night despite the central location. Service was polished and attentive throughout. A solid 4-star choice that balances luxury and value—I would definitely return for business or leisure."
"I booked a superior room with bakcony for 1 day and through another company the same type of room for next 4 nights! The night shift receptionist was really rude and told me for the 1st day i booked a superior room with balcony but the other 4 not! He also told that i did not understand what i booked!!!!!! After circa 10 minutes of arguments i told him we will see what is wrong or right next day!!! Next day i just presented my booking and the day shift receptionist was soooo kind and he said that i can be in a room with bigger balcony !!! So the management has 1. To check all the web-partners and to give the same names of the room types 2. The room type description has to be in all papers of the booker 3. Some receptionists are really rude and terrorize the guests!!!!"
"This is an excellent hotel at a reasonable price. The rooms are quite spacious and have been recently renovated. The beds are comfortable, and each room comes with an iron, ironing board, kettle, and hairdryer. While bottled water isn't provided, there's a water cooler on each floor. I really liked the clever design with a small sofa and a bay window instead of a balcony, which makes the room feel even more spacious.
The hotel's location is super convenient. It's within walking distance of three MRT stations: Rochor, Bencoolen, and Bugis. The Fountain of Wealth is just a 15-minute walk away, and Fort Canning Park is also nearby. There are plenty of cafes and famous kaya toast eateries around. Plus, there's a 7/11 right on the ground floor of the hotel building.
The only slight inconvenience was the elevator renovations, with noisy work starting at 9:00 AM.
Overall, I really enjoyed my stay. If I find myself in Singapore again, I'll definitely book this hotel."
"This hotel is perfect for families on a budget. It's conveniently located near a subway station, making it easy to get around. There are plenty of food options near the subway, including Ya Kun Kaya Toast and Old Chang Kee, as well as a supermarket, all within a 10-minute walk. It's a good value for the price. There are also bus stops nearby, some just a minute's walk away, which is great for transportation. Given Singapore's prices, this place is quite reasonable. There's a 7-Eleven downstairs and what I believe is the hotel's restaurant. As a chain hotel, the facilities are decent and acceptable. The service is also good, and they can communicate in Chinese. Oh, and you don't need to worry about adapters; standard domestic plugs work fine."
"10/10 for location, cleanliness of the rooms, good pool with view, organised restaurant, good linens and towels and good interior.
The flavoured yoghurt on the breakfast is good, put many pumpkin seeds on it 👌😋
Suggestion: a grommet hole in the ledge of the bar where the kettle is will be very good to add so you can just slip the power cord to reach the power outlet.
To improve: Staff should be welcoming, cheerful and warm to elevate the guest experience.
Note: the information on the TV says breakfast starts at 6:30am but they actually start at 7am."
"The location is excellent, with a subway station, bus stops, and a large shopping mall nearby, making it very convenient for dining, accommodation, and travel. However, the facilities are a bit old; the showerhead was broken, and there was a power outage for over 4 hours. On the upside, they waived one night's room fee, the staff were very friendly, and the hotel was clean, despite the outdated facilities. If you prioritize value for money and convenient transportation, this place is a good choice."
"I appreciate the location and the fact that basic amenities like room slippers and dental kits are provided. You also use an app for check in/out with a digital key provided in the app which is rather convenient.
However, I did not enjoy my stay here. The room is not exactly the cleanest because there were stains on the bedsheets. I don’t think the sheets were replaced before we checked in. Also the walls at this place are EXTREMELY thin. If you are a light sleeper like me, you will not have a good sleep because there will be a lot of noises outside. When I was there the noises started at around 6am and lasted for about an hour which disturbed my sleep greatly.
This place is for those who are just looking for a convenient place to stay and doesn’t mind getting your sleep disturbed in the morning."
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9.0/10
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GGuest UserThe hotel was generally comfortable and clean, the front desk staff were very friendly, and the location was extremely convenient. Bugis MRT station is directly accessible from the mall to the hotel. There are plenty of restaurants nearby, making dining very easy. You can also take the MRT directly from the airport. This time, I stayed on the 13th floor, and Ann Han, a Chinese lady who has lived in Singapore for twenty years, was our housekeeper. She was incredibly warm and had excellent service attitude, always proactively asking when would be a good time to clean and if there was anything needed for the room. Hotel guests also get a 30% discount at Luce restaurant downstairs. Compared to many hotels in Marina Bay, I would definitely choose this one again.
AAnonymous UserThe hotel environment is beautiful, like a resort in the city center. My children absolutely loved the outdoor pool and splash facilities. When they learned that it was one adult and two children staying, they thoughtfully pulled out the sofa bed so there were three beds in the room. Although the hotel is a bit old, the facilities are very well maintained, and I'd give the hardware a high score. The breakfast quality also met my already high expectations, with a wide variety of choices and excellent quality. There's a shuttle bus every hour to the busiest part of Orchard Road.
However, in terms of service, I'm only giving a 3. My disappointment lies with the check-in process. When we arrived by taxi, there was no greeter. At the check-in counter, there were three queues, with about three families in each. I picked one and waited for about 20 minutes to be served. At the time, I thought the efficiency here was a bit low, and there wasn't the usual welcoming smile or a glass of water like in other four or five-star hotels. While I was thinking this, a female manager walked back from a distance, looked at me with a cold expression, and asked, 'Are you not queuing? Look, everyone else is queuing.' Her unreasonable and unfounded accusation made me feel embarrassed and offended. Was this a stereotypical prejudice against Chinese faces? I explained in English, but she remained noncommittal. Instead, the staff member who was actually checking me in and understood the situation said 'sorry' to me. In short, this female manager's arrogance and discrimination marred my good impression of the hotel. I hope she sees this review.
GGuest UserThis hotel exceeded my expectations! The location is fantastic, making it easy to get anywhere. It's truly rare to find this quality and price in Singapore. It's well-suited for business travelers, but if you're looking for good value and don't specifically need a family-friendly hotel, this one is excellent. The hotel is new, and the service is great. There's no complimentary bottled water in the room, which is common in Singapore, but there's a water dispenser in the hallway – when in Rome, do as the Romans do!
AAnonymous UserIf you're visiting multiple zoos, staying here is very convenient. The hotel itself is very eco-friendly. There are complimentary drinks and snacks by the entrance, which is a thoughtful touch, perfect for unwinding after a long day of sightseeing. The environment is excellent. You can find staff who speak Chinese, which is helpful. Special shout-out to the receptionist at the taxi stand, who was very enthusiastic and responsible~
JJoeTmStayed for 3 nights in June as the aircon at my place broke down and needed a cool environment to work and sleep. The hotel is located conveniently off Keong Siak Street with a lot of good food nearby and walking distance to mrt and Chinatown.
The rooms are on the smaller side. I was allocated a room on the 2nd floor at first which has an elongated design with narrow walkway but was moved to another room at the third floor as I was not able to get any data signal in the first room to be able to work. The second room has the usual square design. It is still small with the double bed taking up more than half the space. The bed is stuck to both sides of the wall thus you literally have to ”roll” out of the bed which I do not fancy. The bed is comfortable though with soft pillows.
Another peeve is the bathroom. Due to the design, whenever you shower, the water from the bath will flow to the toilet area making it wet. I really dislike a wet toilet. To resolve this, I had to move the floor towel to cover the curb between shower and toilet. Otherwise no issue.
The wash basin for the second room is outside the toilet area. The usual coffee tea and bottled water are provided. The hotel also provide soft drinks in the fridge for free. There is also safe deposit box in the room.
Not much storage, no chairs no table for working.
AAnonymous UserThis hotel offers incredible value for money! It's conveniently located right next to a police station, Fort Canning Park, a famous Bak Kut Teh restaurant, and a church. There's also a shopping mall downstairs, making dining super easy. The room was very clean, simple, and bright. While not huge, it was perfectly sufficient for two people traveling. We didn't get to fully explore Fort Canning Park downstairs due to the summer heat, but it's a large park with lush trees and a beautiful design, definitely worth a visit.
AAnonymous UserThe hotel's location is excellent, right in the heart of Orchard Road. It's super convenient, with shopping malls like Ngee Ann City and ION just outside, and the subway station is only a few hundred meters away.
AAnonymous UserThe location is ideal and easily accessible, near Funan IT mall and various shopping malls, as well as reachable by MRT and buses. The room is clean and facilities are complete, except that the air conditioner is centrally controlled and the room is still warm despite 23 degrees. Nonetheless, there is fan in the room to cool down. The lounge service is absolutely good. Overall, the hotel is recommendable.
AAnonymous UserOverall, this hostel is quite clean. The room isn't very large, but it's cool, so I slept comfortably at night. The bathroom is very clean, has a hairdryer, and plenty of hot water for showering. It's a bit of a walk from the subway station, so it's better to take the bus.
GGuest UserThe lady on duty on the Singapore public holiday after the National Day was a bit crafty.
Wanted to charge us $100 for checking in at 14h00, one hour earlier than official checkin. The notices on the counter clearly mentioned it cost $25 for a one hour early checkin. We did not request an early checkin. Then came the carrot. The same lady offered one room with 4 beds instead of the two rooms we had booked with free early checkin. Nice try, but we were not falling for that old trick. My wife is Chinese and she sniffed a rat in that deal instantly when she realised we would be giving up a second bathroom and some privacy of interleading doors between the two rooms we had booked. Pretty sneaky lady that receptionist
Very convenient location along the river. Hotel has a leisure pool for a casual dip. Coffee and tea in the room, even a kettle but you guessed it, the only hotel I have ever stayed at that does not provide bottled water in the room. Msybe they thought the river is close enough to fill the kettle