"Excellent hotel!
It's conveniently located near Iidabashi Station, a major interchange with multiple train lines, making getting around super easy. The cleanliness was outstanding; I was truly impressed by their high standards. The decor is simple, pleasing to the eye, and everything feels brand new.
Service was impeccable. Breakfast was a bit monotonous and rarely changed, but the food quality and taste were good. Plus, the breakfast restaurant is on the top floor and offers amazing views!"
"I had a wonderful stay at this hotel and was genuinely impressed by every aspect of the experience. The cleanliness was exceptional—everything from the room to the common areas was spotless and very well maintained. The room itself was spacious and comfortable, providing more than enough space to relax after a long day.
The location is another major highlight. It is very convenient and well-situated, making it easy to access nearby attractions, transportation, and restaurants. This made my stay even more enjoyable and stress-free.
The service was outstanding throughout my stay. The staff were friendly, attentive, and always ready to help with a warm and professional attitude. Their hospitality truly made a difference.
The food was also delicious, with a great variety of options and excellent quality. Every meal I had was satisfying and enjoyable.
Overall, I am extremely satisfied with my experience and would highly recommend this hotel to anyone looking for comfort, convenience, and excellent service."
"The room was incredibly spacious, and the elevators were very efficient. There are plenty of dining options nearby, and it's conveniently located close to both JR and subway lines, making transportation a breeze. The staff were very friendly, and the self-service check-in and check-out made everything super convenient. You can store your luggage after checking out, and there's a bus service to Haneda Airport."
"This was my second stay here, and I'm still happy with how clean the hotel is. It's really close to the subway, which is great, though the only downside is some road noise since it's right by the street. You get used to it pretty quickly though, and overall, it's a good place."
"I booked a single cabin and everything was great. Especially its location right in front of the subway station, which makes it super accessible. Considering it's a capsule (especially for the price), it's hard to find a better place. The downsides are that the showers are on the 6th floor, so you always have to take the elevator to shower, and the washing machine (300 yen), dryer (100 yen for 30 minutes), and powder detergent (100 yen from the vending machine) all cost extra. Also, the room entrance is a curtain, and the partitions between rooms are plywood, so you can hear everything from the neighboring rooms. (Everyone is generally considerate, but seriously, don't expect any soundproofing.) For your information, the amenities provided at check-in include earplugs, a disposable toothbrush, toothpaste, a face towel, and a bath towel. Towels are stacked at the entrance to the 6th-floor shower room, similar to Korean saunas or jjimjilbangs, so you can change them daily. In conclusion, it's a highly recommended accommodation due to its excellent value for money. I'll definitely consider staying here again if the price is right next time."
"The hotel's location is super convenient for getting around. It's quite close to Ueno, and there's a Family Mart right across the street. The subway station is just a few minutes' walk away, and there are plenty of restaurants nearby. The room itself is very spacious, and the view is pretty good."
"The Korakuen Hotel has a long history and is conveniently located next to the Japan-China Friendship Hall, the Chinese-style Koishikawa Korakuen Garden, and Tokyo Dome. Tokyo Dome City offers many amusement facilities with great value for money, and a wide variety of dining options, making it a highly enjoyable destination.
The hotel's front desk staff are incredibly patient and can assist guests in Chinese. They also offer luggage storage and help with weighing luggage. Next to the front desk, there are complimentary dining coupons available, as well as some high-quality shampoo samples for guests to try.
I booked a single room, which, while not large, was exceptionally clean and fully equipped with amenities, including a bathtub, hairdryer, full-length mirror, a fixed vanity mirror, and a portable vanity mirror. The window was a bit small, but it offered a view of Tokyo Dome, and I could even spot the tip of the Tokyo Skytree in the distance. Overall, it was a fantastic stay, and the price was reasonable and acceptable."
"This was my first time staying in a hostel, something I'd always wanted to try, and I finally got to experience it. The facilities and cleanliness were excellent. My only minor issue was getting used to being so quiet and tiptoeing around to avoid disturbing others. Overall, it was very affordable."
"The location is good, with a university nearby. It's about a three to five-minute walk from Jimbocho Station's A2 exit. The hotel entrance is on a corner, and there's a 7-Eleven right across the street, which is super convenient. Check-out is at 11 AM. I booked a king-size bed, which was very large, though the hallways, as is common in Japan, are quite narrow. A 28-inch suitcase can be opened if laid sideways. The lobby has a lounge area with water and coffee, as well as disposable towels. Upon check-in, you receive pajamas, free drip coffee, and toiletries. If you're staying multiple nights and need housekeeping, you must notify the front desk before 10 AM. Even if you're a minute late, they won't clean your room, at most they'll just empty the trash bin. The room was very clean, and overall, I'm very satisfied."
"The room isn't huge, but for a downtown location where space is at a premium, it's pretty good. We could fit two suitcases in there, though we had to move them around a bit to open and close them, which wasn't a big deal. For a place to just sleep at night and be out exploring during the day, it's perfect. The public transport nearby is convenient, and there are plenty of dining and shopping options to meet your needs."
Very Good
365 reviews
8.7/10
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9.2/10
Great
JJackyMy overall experience with this stay was quite complex, feeling more like a test of service management capabilities.
On the first day, the room cleaning quality was noticeably below expectations. The wash area, countertop details, and some amenities weren't clean enough, and the bedding wasn't tidied properly. From a housekeeping management perspective, this felt more like a failure in process execution rather than an isolated incident, and it definitely affected my first impression.
However, after I raised the issue, the hotel's recovery actions were prompt. In the following days, the room cleaning was significantly more standardized, with noticeable improvements in detail. This indicates that the hotel is capable of good service, but the initial day's execution standards simply weren't met.
In contrast, Trip.com's service experience during this incident left a deeper impression. The customer service proactively followed up, communicated efficiently, and handled the situation professionally. They were able to push for problem resolution from a customer experience perspective, demonstrating a mature platform service system. This level of after-sales responsiveness is quite high among current online travel platforms.
Overall Rating:
The hotel's hardware and positioning are fine, but there's room for improvement in service consistency, especially regarding the first-day delivery standards of housekeeping management. Trip.com's coordination and service performance in this incident, on the other hand, highlighted the professional value of their platform.
GGuest User• located at the furthest exit from the Ikebukuro train station. have to walk about 10-15 minutes to get to the Yamanote line. the surrounding is also filled with a lot of sus shops, with girls standing around at night holding papers and shouting at men. if you’re a female they won’t bother you but if you’re a guy stay safe.
• at night can hear some shouting from the street as well.
• good; have Refa hair dryer, hair wash etc. there’s also a laundry machine, microwave, etc. which was really nice.
• space wise, I think that it is very spacious especially for a solo traveller with only one luggage but if you have two, there might not be enough space for you to open your luggage.
YYseraQThis hotel is super convenient, located close to both Ueno Station and Okachimachi Station, making it easy to get around. Plus, right across the street is the Okachimachi 'pedestrian street' with plenty of dining options. The Japanese-style standard amenities are great. I'd definitely recommend it to friends planning a trip to Tokyo.
GGuest UserThough small, this hotel has everything you need. Its Ginza location is incredibly convenient, perfect for shopping or quickly getting to Narita Airport via the expressway.
What truly impressed me is how many features are packed into such a compact space. They have a coin-operated laundry and a large public bath. The room, which I'd estimate at about 20 square meters, even managed to fit bunk beds (1.2m/1.5m), making it very family-friendly.
A minor point is that since the hotel is directly above the subway, you occasionally feel vibrations as trains pass. This led to a funny moment when an actual earthquake hit at night, and I initially thought it was just another train going by!
MmtmlCleaning is chargeable at 1.5k yen per clean. Otherwise no cleaning whatsoever - but they do give you new towels and a trash bag daily (hung on your door knob).
Breakfast is pretty cute and homely - I liked it when I tried it at a different province, so I rebooked dormy inn.
They have a luggage scale at level 2, so very convenient if you have been shopping like crazy. The shopping street around the area is pretty interesting, and I love uneo park.
However, some pretty strange stuff during my stay:
1. They insisted on entering my room for an ”inspection” but didn't specify why. When I called to ask, they said it was a bedframe inspection. As a solo female traveler my preference is not to let random people into my room, especially if they're not going to clean after these external people enter, but reception said they couldn't wait until my stay was over a few days later. When I came back to the room, my blanket was shifted and untucked entirely from one side, and my electronics were moved around.
2. A bug appeared on my sink mirror, so I gave feedback to the hotel staff as mini bugs means there's more bugs, and suggested that they fumigate. They said ”oh... sorry” suddenly all proceeded to look away from me and pretend I didn't exist, which was super weird treatment, and very rude lol. I didn't even ask them to change my room, the point is that these bugs are likely to have infestations, and if I came back in another trip to this hotel, I would not like to see more. They didn't even bother asking me what floor I was on, so 100% they don't seem to have any intention of dealing with this. Very weird and poor behaviour - I think it was too much to expect Onyado Nono service in Dormy Inn, so I don't think I will come back.
GGuest Useremployees and amazing breakfast. They had many vegetables + yogurt + all kind of meats (I really liked the beef) - really worth it for 2100 yen per person. My only complaint is that breakfast ends quite early at 9:30.
It is very close to 2 metro lines (green and orange) so you can easily reach any place in Tokyo.
There is a non-stop 7/11 at the -1 floor (you can take the elevator and exit through the shop). It has a very easy to use and good exchange rate ATM.
The gym is like the typical hotel gym. Very small and with few dumbbells.
GGuest UserGood price for a capsule within walking distance of a JR station that reaches ikebukuro and Shinjuku pretty fast. Even has an onsen and sauna! Has a chill area to read manga and buy beer also. Staff also friendly and speaks English which is good to not get lost
Only downside is the baggage area is quite messy and feels a bit dirty
CCarey LoyCenturion Hotel Ueno was a complete disappointment, falling short of basic hospitality standards. The deception started right at check-in: the room was explicitly advertised and booked as a ”Casual Double Bed,” but what we actually received was a cramped single bed. This blatant misrepresentation immediately compromised the comfort of our stay.
The lack of care extended into the bathroom, which was a major letdown. The sink and shower area were marred by very bad, visible marks that made the entire space feel neglected and unhygienic. For a hotel that positions itself in a convenient location like Ueno, the absolute disregard for accurate room descriptions and rigorous housekeeping is unacceptable.
What is the average price of a hotel in Tokyo for this weekend?
According to the latest 12-month data from Trip.com, the average price for a 3-star hotel in Tokyo this weekend is €207 per night. For a 4-star hotel, the average cost is €326 per night. If you're looking for a luxury experience, 5-star hotels in Tokyo this weekend typically cost €845 per night.
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