Mercure Rayong Lomtalay Villas & Resort

Mercure Rayong Lomtalay Villas & Resort Reviews

Mercure Rayong Lomtalay Villas & Resort

289, Kram, Kram Subdistrict, Rayong Province, 21190, ThailandSee Hotel Details
Mercure Rayong Lomtalay Villas & Resort
Mercure Rayong Lomtalay Villas & ResortMercure Rayong Lomtalay Villas & ResortMercure Rayong Lomtalay Villas & Resort
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Guest Reviews

8.9/10
Very Good
189 review
Verified reviews
Location8.8
Amenities8.8
Service8.8
Cleanliness9.2
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All reviews(189)
Positive reviews(183)
Reviews with photos/video(96)
Awesome rooms(41)
Delicious breakfast(28)
Close to beach(26)
Nice sea view(19)
Clean pool(17)
Great swimming pool(17)
Large rooms(6)
Parking difficult(6)
Negative reviews(6)
Kittypair
Standard Twin Room-Garden Wing
Stayed in May 2025
Family
4 review
10/10
Outstanding
Posted on Jul 17, 2025
The garden wing is the best! We stayed 3D2N at the garden wing and everything are fabulous. The room is big and clean. The pool and the chilling bar just on doorstep. As for the restaurant is on the Ocean side so we have to use the free shuttle van to go there but it's not a problem at all. Highly recommended for families with kids.
Response from Property: Dear Valued Guest,Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed your stay in the Garden Wing, and that you liked the spacious clean room, pool, and chilling bar. We’re also glad the shuttle service to the restaurant was convenient for you. Your kind recommendation means a lot, and we look forward to welcoming you and your family back soon!Sincerely,Mercure Rayong Lomtalay Villas & Resort,
Aleksander
Superior Double Room With Balcony-Garden Wing
Stayed in Jun 2025
Family
4 review
10/10
Outstanding
Posted on Jul 31, 2025
The amazing hotel. The room, facilities on the high level. Fantastic breakfast.
Response from Property: Dear Valued Guest,Thank you so much for your wonderful feedback. We’re delighted to know you enjoyed our rooms, facilities, and fantastic breakfast. Your kind words mean a lot to our team, and we look forward to welcoming you back for another amazing stay soon!Sincerely,Mercure Rayong Lomtalay Villas & Resort,
Marktanchai
Executive Twin Ocean View With Balcony-Garden Wing
Stayed in May 2025
Traveling with friends
18 review
10/10
Outstanding
Posted on Jun 30, 2025
Excellent hotel! The rooms are clean and spacious, with incredibly soft and comfortable beds. The staff are very attentive and helpful. The swimming pool is also great and kept very clean. The hotel has two buildings: one beachfront and one set back from the beach, but they provide a constant shuttle service between them. It's suitable for everyone – families, friends, and couples. Highly recommended!
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Response from Property: Dear valued guest, Thank you for your kind words about our clean, spacious rooms, comfortable beds, and swimming pool. We appreciate your assistance with our shuttle service and thank you for recommending our property. We look forward to welcoming you back again. Best regards, Mercure Rayong Lomtalay Villas & Resort
Андрей Почтов
Executive Double Room-Ocean Wing
Stayed in May 2025
Family
1 review
9.0/10
Great
Posted on Jun 21, 2025
We stayed for two nights, using it as a convenient stopover between Bangkok and Koh Chang. We had a room with a sea view. Please note when booking that the hotel is split into two separate buildings, essentially operating as two distinct hotels, located about a 10-minute walk apart. **What we liked:** - A diverse breakfast spread - Our excellent, newly renovated room - We enjoyed the hotel's spa facilities - Numerous restaurants and a 7/11 convenience store are just a 5-minute walk away **What we didn't like:** - The sea: The entry was rocky, and the sand wasn't as pleasant compared to the beaches on Thailand's islands. - The aging pool by the beach had chipped tiles in several spots. - The on-site restaurant was quite expensive.
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Response from Property: Dear Guest,Thank you for choosing to stay with us and for sharing your detailed feedback. We appreciate your positive comments regarding our renovated rooms, varied breakfast, and spa facilities. We also value your observations about the hotel’s two buildings and nearby dining options.We regret that the beach conditions and the pool’s maintenance did not fully meet your expectations. Please be assured that we are working on improvements to enhance our guests’ experience. Your feedback on our restaurant pricing is also noted.We hope to welcome you again in the future.Sincerely,Mercure Rayong Lomtalay Villas & Resort,
YU-HSIANG
Standard Twin Room-Garden Wing
Stayed in Apr 2025
Business traveler
4 review
10/10
Outstanding
Posted on Aug 14, 2025
Great stay! The room was clean and comfortable, staff were friendly and helpful, and the location was convenient. Everything was well-maintained and I’d happily stay here again.
Response from Property: Dear Valued Guest,Thank you for your wonderful review. We’re delighted that you enjoyed a comfortable room, friendly service, and our convenient location. It’s a pleasure to know everything met your expectations, and we look forward to welcoming you back for another great stay.Sincerely,Mercure Rayong Lomtalay Villas & Resort,
Anonymous User
Deluxe Villa-Ocean Wing
Stayed in Apr 2025
Family
2 review
9.5/10
Amazing
Posted on May 18, 2025
We stayed in villa room 2110. Upon entering, the air conditioning was wonderfully cool, and the room had a pleasant, spa-like aroma. It was incredibly spacious, with more than enough room for the three of us. Overall, we were extremely impressed. My only minor criticism concerns the glass shower door. It's quite translucent, which made us feel a bit exposed. Additionally, the rubber seal on the door wasn't watertight, causing water to leak onto the bathroom floor.
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Response from Property: ขอบคุณสำหรับรีวิวและคำแนะนำดี ๆ ค่ะ 😊เราดีใจที่คุณประทับใจกับห้องพักและบรรยากาศที่ทางเราจัดเตรียมให้ อย่างไรก็ตาม เราขออภัยในเรื่องประตูห้องอาบน้ำและน้ำที่รั่วออกมานอกห้อง เราจะนำข้อคิดเห็นนี้ไปปรับปรุงเพื่อให้การเข้าพักในอนาคตสะดวกสบายยิ่งขึ้นค่ะหวังว่าจะมีโอกาสต้อนรับคุณอีกครั้งในครั้งถัดไปนะคะ 💙Sincerely,Mercure Rayong Lomtalay Villas & Resort,
นักเดินทางอินโทรเวิร์ต
Standard Twin Room-Garden Wing
Stayed in Apr 2025
Couple
29 review
8.0/10
Very Good
Posted on Jun 11, 2025
The atmosphere here is wonderful. There are two accommodation wings: choose the Ocean Wing if you prefer a beachfront stay. For those staying on the non-beachfront side, there's a complimentary shuttle to take you to relax by the sea. The main drawback of the beachfront wing is the limited parking; you'll likely need to park on the other side and then take the hotel shuttle. Despite this, the ocean side offers a truly amazing atmosphere with a super glamorous vibe, perfect for capturing photos.
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Response from Property: เรียน คุณลูกค้าขอขอบพระคุณที่แบ่งปันประสบการณ์การเข้าพักกับเรา ทางเรายินดีที่ทราบว่าท่านชื่นชอบบรรยากาศของฝั่ง Ocean Wing ที่ติดทะเล และขอขอบคุณสำหรับคำแนะนำเกี่ยวกับที่จอดรถและบริการรถรับส่งเพื่อความสะดวกสบายของผู้เข้าพักเราหวังว่าจะได้มีโอกาสต้อนรับท่านกลับมาอีกครั้ง เพื่อให้ท่านได้สัมผัสบรรยากาศและการบริการที่ดียิ่งขึ้นในครั้งหน้าด้วยความเคารพMercure Rayong Lomtalay Villas & Resort,
Thanawat.s
Executive Double Ocean View With Balcony-Garden Wing
Stayed in Apr 2025
Couple
3 review
7.5/10
Posted on May 11, 2025
The room was quite nice – spacious, with a high-floor ocean view, and adequately clean. The main issue was with the jacuzzi in the pool area; I couldn't get it to work on my own. I had to contact the staff three times before they finally sent a technician to activate it. Overall, the management definitely needs further improvement.
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Response from Property: "ขอบคุณสำหรับคำติชมค่ะ เราดีใจที่คุณพึงพอใจกับห้องพักและวิวทะเลที่ได้ชม เราจะนำข้อเสนอแนะของคุณเกี่ยวกับการใช้งานสระว่ายน้ำและการบริการไปปรับปรุงเพื่อให้การพักผ่อนของผู้เข้าพักสะดวกสบายยิ่งขึ้นค่ะ หวังว่าจะได้ต้อนรับคุณอีกในอนาคตค่ะ"Sincerely,Mercure Rayong Lomtalay Villas & Resort,
🏌mao��dou🙄
Superior Double Room With Balcony-Garden Wing
Stayed in Jan 2025
Couple
11 review
9.0/10
Great
Posted on Mar 30, 2025
The hotel is split into two sections that are quite spread out, requiring a 500-600 meter drive to get from one to the other. The high-rise section boasts newer facilities and rooms! However, the hotel does not have its own private beach. The seafood restaurants just outside the hotel serve tasty dishes, though they are not cheap!
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annexanonymous
Superior Double Room With Balcony-Garden Wing
Stayed in Dec 2024
Couple
1 review
7.5/10
Posted on Jan 19, 2025
This was our second stay at this hotel, as our first experience was excellent and encouraged us to return. However, we were unaware that the hotel had expanded with a new area located approximately 500 meters from the original buildings, making it inconvenient to walk between the two zones. We booked the same hotel but ended up in the wrong building. It would be helpful if the hotel clearly labeled this new area with a distinct name, such as "New Building," rather than "Garden Wing," which caused some confusion as we previously stayed in the original garden zone. The hotel is now much larger, and the rooms are spacious and well-equipped with essentials. Unfortunately, cleanliness fell short this time, as we noticed some stains on the blanket and towels. We chose not to raise the issue as we wanted a hassle-free stay. The location is not ideal for visiting nearby attractions like coffee shops but is conveniently close to a 7-11. While we appreciate certain aspects of the hotel, we might not return for a third visit and would prefer staying in the ocean zone instead.
6/12
Response from Property: Thank you for your thoughtful feedback and for choosing to stay with us again. We’re happy to hear that you enjoyed our spacious rooms and convenient amenities. We apologize for the confusion caused by the new building and will consider your suggestion to label the area more clearly to avoid misunderstandings in the future.We also regret that cleanliness didn’t meet your expectations during this visit, and we’ll take your comments seriously to improve in this area.We appreciate your feedback and hope to have the opportunity to welcome you back in the future, possibly in our ocean zone, for a more enjoyable experience.Best regards,Mercure Rayong Lomtalay Villas & Resort,
Guest User
Executive Twin Ocean View With Balcony-Garden Wing
Stayed in Jul 2025
Couple
5 review
9.5/10
Amazing
Posted on Aug 4, 2025
Mercure is a five star resort and has great breakfast buffet. Swimming pool is huge and but has a small fitness room that is ok if not crowded. The restaurant on top had excellent food, nice atmosphere but a little pricey. Again we experienced a smell from construction going on that put a damper on our visit especially since we rented a premium room at a premium price, seems like everyone is remodeling today.
Response from Property: Dear Valued Guest,Thank you very much for taking the time to share such detailed feedback about your stay with us. We are delighted to hear that you enjoyed our breakfast buffet, spacious swimming pool, and the excellent food and atmosphere at our rooftop restaurant.At the same time, we sincerely apologize for the inconvenience caused by the construction odor during your visit. We completely understand how disappointing this must have been, especially when staying in a premium room, and we regret that this impacted your overall experience. Please rest assured that your comments have been shared with our management team, and we are working hard to minimize any disturbance to our guests while enhancing our facilities.We truly appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable experience.Sincerely,Mercure Rayong Lomtalay Villas & Resort,
Anonymous User
Executive Double Ocean View With Balcony-Garden Wing
Stayed in Dec 2024
Couple
13 review
8.5/10
Very Good
Posted on Jan 22, 2025
Good location. It would be better if the hotel can separate the booking link between two buildings cus it makes customer misunderstood from their expectation.
Response from Property: Thank you for your valuable feedback! We’re glad to hear that you found our location to be convenient. We also appreciate your suggestion about separating the booking links for our two buildings. We will take this into consideration to avoid any misunderstandings for future guests.We hope to welcome you again soon!Best regards,Mercure Rayong Lomtalay Villas & Resort,
Nicholela
Standard Twin Room-Garden Wing
Stayed in Dec 2024
Traveling with friends
25 review
9.5/10
Amazing
Posted on Feb 19, 2025
Nice hotel and peaceful, I love it soooo much I love the room, big space and comfy bed! Sure I will be back here <3
Response from Property: Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay and loved the room, space, and comfort. We can’t wait to welcome you back for another great experience! 😊Sincerely,Mercure Rayong Lomtalay Villas & Resort,
Guest User
Superior Double Room With Balcony-Garden Wing
Stayed in Feb 2025
Couple
2 review
9.5/10
Amazing
Posted on Mar 31, 2025
Very beautiful hotel and will recommend to my friends
Response from Property: Thank you for your kind words! We're thrilled to hear you enjoyed your stay and appreciate your recommendation. We look forward to welcoming you and your friends in the future!Sincerely,Mercure Rayong Lomtalay Villas & Resort,
Guest User
Standard Double Room-Garden Wing
Stayed in Dec 2024
Couple
5 review
9.5/10
Amazing
Posted on Apr 4, 2025
Lovely hotel with two different facilities-the garden wing was opened in late 2024 and the ocean wing was fully renovated during the pandemic.  Both are lovely facilities.  The ocean views from the pool and restaurant in the ocean wing are stunning while the pool and terraced lounging area and gardens at the garden wing are excellent for swimming and tanning.  Both have excellent pool-side bar service. The garden wing also has a cafe with perhaps the best latte in the area.  The breakfast was served at the ocean wing and was okay; it was a bit uncomfortable though because people brought pets into the breakfast area.  The gym was rather basic for a facility that is excellent in other categories. All of the staff were nice. Unfortunately, I only got the name of one of them.  Mr. Of was friendly and he and his colleagues always greeted us warmly coming and going.
Response from Property: Thank you for your kind feedback. We’re delighted to hear that you enjoyed both our Garden and Ocean Wings, as well as the stunning views and facilities. We also appreciate your compliments on our poolside bar service and cafe.We sincerely apologize for the inconvenience caused during breakfast with pets in the area. Your comments about the gym have been noted, and we’ll work to improve that aspect of our service.We're glad Mr. Of and the rest of our team made your stay memorable. We look forward to welcoming you back to Mercure Rayong soon!Sincerely,Mercure Rayong Lomtalay Villas & Resort,