Located in Haitang Bay, Shangri-La’s Sanya Resort & Spa, Hainan is close to Atlantis Water World, providing easy access to Sanya’s major scenic spots. There are 496 spacious guestrooms and suites, as well as 8 pool villas featuring a private balcony with surrounding natural landscape.Various leisure and recreation facilities are aimed at meeting the different personalised needs of guests in addition to activities such as archery, pets castel, helicopter rides, beach volleyball and other popular activities. The Mini Loohoo Club is specially designed for children under the age of five, with soft climbing cushions and a beautiful carousel; Loohoo Club offers customised DIY courses. The adventure Zone, with three giant slides and rope ladders of different shapes, an outdoor waterpark with many facilities and three outdoor swimming pools (including two constant temperature swimming pools), the Fun Zone with table football, billiards and electronic darts, as well as F1 racing is also designed as an adolescent and adult playground; The Cool Zone is equipped with a fitness centre table, table tennis, badminton, mahjong, chess and cards, and a variety of carnival games; CHI Spa features "Qi Balance" treatments and Chinese massages.Four different styles of restaurants provide guests with various taste experiences: the all-day dining ChuyiWutai Restaurant has a special children's buffet counter; The Chinese restaurant focuses on Huaiyang flavours and the Hainan fresh seafood restaurant, S.E.A Restaurant, focuses on Southeast Asian cuisine; while Kon Tiki serves dishes with Polynesian and Hawaiian themed delicacies.
"This hotel stay was quite dissatisfying. I called five days in advance to ask the butler to contact me early, but it was as if the request was never made. I still hadn't heard from anyone by the morning of the day before check-in, and I had to chase them to finally get in touch with the butler. The butler seemed a bit irresponsible; once something was noted, it was as if he considered it done and didn't follow up. My luck was really bad with him. As a result, none of my noted requests were fulfilled. However, my room was upgraded again, and I got the seventh-floor room I wanted. But then, they didn't provide amenities according to the number of guests. I was so disheartened that I didn't want to bother the butler anymore, feeling it was useless. So, I called the front desk around 9 PM, asking for the room to be tidied up. They finally came to clean it at 5 PM after I got back from swimming and was about to shower... I suddenly felt a bit sorry for the butler, his job must be tough. On the first day in the new room, the battery cover for the electronic door lock fell off. On the second day, I found the bathroom door lock was broken and couldn't be locked. Well, I guess it's fine if a family doesn't lock the door. On the third day, after eating at the Executive Lounge, we were a party of two. I told the staff not to clear my table, and when we returned, all the other tables around ours were untouched, but ours was cleared. There were just too many things to complain about. After thinking about all these frustrating incidents, I asked the butler for a complimentary day at the Executive Lounge, which was refused. We had discussed it before, whether it could be complimentary, and it was also refused, so I paid what I thought was a reasonable price for the Executive Lounge access. And then, I got the usual perks one can get from a butler, like late check-out and so on.
Let me talk about the good things. The staff at the go-kart area are definitely number one! There's a large lawn, so I recommend bringing some outdoor gear. The mini-train is free, and the kids' play area is a great place for children to burn off energy; it doesn't feel stuffy. The children's pool is too shallow, only 0.13-0.15m deep. There are water slides suitable for kids and also slides for adults. Feeding the animals at the petting zoo is a bit expensive at 38 for a tiny portion. In the off-season, couldn't they give a bit more? The little lambs rushed to grab the food before I even started feeding them; they seemed starving.
The night activities were quite fun; crab catching was the best. Only those who signed up received tools. Next time, I might bring my own spotlight. It's a shame you can't catch crabs every day. The firefly activity costs extra; the fireflies are tiny, so don't expect a lot of them, as they are small in size.
Overall, you get what you pay for. At this price, including food, don't expect much in terms of service. The activities are decent, and there are things to do. The Executive Lounge is quite convenient for seniors or children. I never managed to use the afternoon tea, always missing it. The food isn't very good, and neither is the takeout (I miss Yalong Bay). The area is quite large and very deep, so it's a bit far from the beach, not a beachfront property. Two or three days here would be about right."