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We chose this hotel as a half-way stop between Innsbruck and Vienna, and we did not regret it! It was easy to find, nestled on part of the old town ramparts in a quiet side street overlooking the river. Private parking garage and convenient parking just outside the entrance. The building is desgined in ”late functionalism” style, probably from the 1950's or 1960's, but well kept both outside and inside. Nice, large room on the 5th floor with all the necessary amenities. Excellent breakfast buffet!

As far as the room goes, it was fine, clean, albeit a little basic for this price point. Bed was a little hard and furniture needs updating. Disappointing parking is charged (8 EUR) considering the location. However, main issue and reason for this poor review is down to the frankly rude and abrupt receptionist when checking out. All down to a dispute over meal charges. When seated in the restaurant I asked the server if there was a set menu etc. for my dinner included room rate, she wasn't sure but would check. 20mins later I eventually got an answer that I could order from the set menu or a la carte, surprised I double checked this and she again confirmed whatever the bill amount it would be deducted from my bill at check out. Meal itself was ok if nothing special but the service was incredibly slow for a half empty restaurant. At check out I was then presented the bill for last nights meal, I politely stated my room had dinner included and received a response of 'NO, you must pay'. I then showed my email confirmation with 'dinner included' and ensued a near 20min battle with the receptionist. Who eventually said ok we deducted 35 EUR but you must pay the rest. I told her I'd checked this with the server and round in circles we went. Eventually after a huge amount of frustration she slung my bill at me and said 'ok, goodbye'. Very poor customer service, I won't be staying again!

I Have got good response and support by staffs. Please add more vegetarian food like rice daal and kichadi kind of food. Bored out of eating bread everyday. Thank you one and all working there including room service Staffs. Overall good review i can say.