Galaxy International Hotel

Galaxy International Hotel Reviews

Galaxy International Hotel

No.977 Renmin East Road, Jiangyin, Jiangsu, 214400, ChinaSee Hotel Details
Galaxy International Hotel
Galaxy International HotelGalaxy International HotelGalaxy International Hotel
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Guest Reviews

9.4/10
Outstanding
580 review
Verified reviews
Location9.5
Amenities9.2
Service9.4
Cleanliness9.5
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All reviews(580)
Positive reviews(564)
Reviews with photos/video(128)
Delicious breakfast(55)
Classy environment(32)
Large rooms(18)
Convenient parking(17)
Perfect for business trips(14)
Friendly front desk staff(11)
Well decorated(9)
Stayed multiple times(5)
Negative reviews(15)
Guest User
Deluxe Queen Room
Stayed in Jul 2024
Business traveler
16 review
2.0/10
Posted on Aug 21, 2024
The door was opened for inspection before check-out time without any notice, and the door was not closed after the inspection was completed!
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Response from Property: Thank you for staying at Jiangyin Galaxy International Hotel. We are sorry that you did not have a satisfactory stay experience this time. We will definitely strengthen the training of staff service. If you come here next time, we will definitely provide you with high-quality service. I wish you the best. Have a happy life and everything goes well~
Anonymous User
Deluxe Twin Room
Stayed in Apr 2024
Traveling with friends
25 review
1.0/10
Posted on May 5, 2024
If you don’t get a star, you dare to hang four stars on Ctrip. There is a large construction site opposite the hotel. The carpet was full of dirt, so dirty that I couldn't even stand it. I won’t post the photos so as not to disgust everyone. Even though we left all our things in the room, when we went out to eat, the waiter actually entered our room to deliver a fruit plate without us. My friend argued with the front desk about privacy issues. It is euphemistically called the hotel's special service. The waiters have professional ethics. Why don't you tell us in advance when you check in with the special service? We just like to eat your three melons and two dates? Haha, can you guarantee that something will go wrong? We changed hotels at around 7pm, and they helped us apply for room charges for most of the day without any reduction. I went out to play and was in a bad mood.
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Response from Property: After reading your comment, I decided to reply after thinking about it: because the waiter was questioned by you when doing turndown service, you felt that your luggage was unsafe and asked to check out (you also said that you did not lose any items), and we We received a complaint from you because we failed to comply with your request and provide you with room rate reduction. First of all, we don’t have a star. Since the hotel has added this service, the waiters must also have the most basic professional ethics. Over the years, we have never been complained about the turndown service! I think you must have had a huge misunderstanding of us to let you vent like this. There is a saying that goes well: Only by never forgetting your original intention can you always succeed. No matter what, we will continue to provide good service. Wish you a happy life!
Wuyedeyanhui
Deluxe Twin Room
Stayed in Jul 2023
Family
141 review
10/10
Outstanding
Posted on Aug 3, 2023
The location is average, but the facilities, sanitation and services are impeccable at this price. The breakfast place is quiet, not crowded, and well-organized, and there is a big screen to watch the morning news. I also tried the free self-service laundry service, which is very convenient, especially suitable for hot days when you are soaked in sweat and don’t have much change of clothes.
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6/13
Guest User
Deluxe Twin Room
Stayed in Nov 2023
Business traveler
1 review
4.0/10
Posted on Dec 11, 2023
I rarely use Ctrip reviews. People who travel and travel all year round can accept anything. But this is really the first time that I feel that this kind of thing needs to be dealt with. There is every reason to suspect that the store’s ratings are all fake. Internal communication management is relatively chaotic. Communication at the front desk is not clear. The cleaning crew banged on the door at 8am and knocked on the wrong door. I was really desperate. I felt really bad after being banged on the door like crazy on my rare day off. Then the front desk staff will guide you to book more rooms and pay more for accommodation, or to book more rooms. Booked a double room. There was unclear communication because of the air conditioning issue. In the end, I paid for two double rooms for two people. It's something you won't even care about for a few hundred dollars. But really… I advise people who are not from the area or the surrounding areas not to go. Very special bad experience.
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Response from Property: Dear guest: We feel deeply guilty for not being able to satisfy you this time. I have a few points to explain: You booked a standard room and called the front desk at night because it was too hot because the central air conditioner is now in heating mode. , the cold air cannot be adjusted, the front desk suggested to help you change to a relatively cooler room in the north, and you agreed. As a result, one person moved, and the other stayed in the original room. This is equivalent to each person living in one room, but Don’t I need to pay for another room? (It’s not that the waiter guided the guests to book more rooms). We were negligent in disturbing you in the morning. We accept the criticism and work hard to improve and improve in future work. You didn’t give us a chance to speak when we checked out. In order to express our apology, we will pay for another room. It is charged according to the lowest negotiated price. We cannot negate all our efforts just because of a little dissatisfaction. We apologize to you again for this unpleasantness. I hope you will work well and everything goes well~
Qietingfengyinsh
Deluxe Queen Room
Stayed in Mar 2023
Solo traveler
11 review
6.0/10
Posted on May 1, 2023
I originally traveled to Huishan and Hailan. In order to avoid the densely populated central area, I did my homework half a month in advance and saw the image in the Ctrip hotel promotional video and chose this place. I originally thought that the price-performance ratio was good, but it was all broken due to the caution of staying at the hotel that night. According to the call center, the boss thought that the current weather was not suitable for using air conditioning and shut down the central air conditioning system without informing customers. The room was still not cool at 11 a.m. before he called the front desk to inquire. As a consumer, I feel very Angry. Later, the waiter said that it was enabled, but even if I set the room to 16°, there was no big improvement. Ctrip's service attitude is sincere, but its approach of calming down troubles is not worth advocating. As a consumer, does your hotel still have a service bottom line? Others objectively say that the breakfast environment is good, but it is very shameful and shameful to violate the consumer agreement and privately deprive consumers of their basic rights. In terms of hardware, the room lights cannot be turned on artificially, but the lights are turned on after Ctrip intervenes. I still use the words of the telephone receptionist to sum it up. If you don’t improve service to strive for profits, you will use this despicable method to harm consumers. The hotel owner gives you advice. Turning it off is the best and most effective way for you to terminate the contract. way of doing. You have deleted the most basic air conditioner. Do you think that as a hotel with a good image on the surface, you are losing face? At the same time, Jiangyin’s tourism image has also been slapped in the face! You affected my mood when traveling, so I'll repay your comment, it's not too much. It is recommended for Ctrip tourists who are planning to stay here to refer to it.
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Response from Property: Hello Mr. Ma: I have read your comments over and over again many times, and finally gathered the courage to face you... We attach great importance to your feedback. Since the temperature that night was only 12 degrees, it was not as high as the opening temperature. The temperature of the air conditioner is cold, and some guests have to give away quilts if they find it cold. We understand that everyone's body constitution is different, so we immediately made adjustments that night when you reported the air conditioning problem. However, it took a few minutes for the central air conditioner to turn on and cool down. Since its opening, the hotel has been adhering to the business philosophy of: courtesy-based, warm service, customer-oriented, and striving for excellence, and has therefore gained a certain reputation. We choose because of trust. We sincerely apologize for bringing you an imperfect check-in experience this time. I wish you success in your work and all the best~
Guest User
Deluxe Queen Room
Stayed in Mar 2023
Business traveler
13 review
10/10
Outstanding
Posted on Apr 6, 2023
Very good! The hotel is more convenient to go anywhere. A relatively cost-effective hotel in Jiangyin. Thank you very much to the service staff for giving welcome fruit! The hotel breakfast is delicious😋. Great stay experience. I will stay here again next time I come to Jiangyin.
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Response from Property: Thank you Mr. Li for checking in and sharing. Do you know why the moon is pointed at both ends and curved in the middle? Because "it's sharp to the outside and gentle to you"
Guest User
Deluxe Twin Room
Stayed in Jul 2025
Other
5 review
9.2/10
Great
Posted on Aug 26, 2025
設施齊全,乾淨整潔,停車非常方便,房間空間很大,明亮且隔音很好,衞生間乾濕分離,功能性很強,攜程網上訂的,還送了禮品,已經多次入住,早歺非常豐富
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Response from Property: 有一種讚美,來源於文字,有一種幸福,來源於滿意……感謝您的支持與肯定,祝快樂常伴~
wds902
Deluxe Queen Room
Stayed in Jul 2025
Business traveler
82 review
9.0/10
Great
Posted on Aug 25, 2025
以前應該是豪華酒店,目前老了點,但設備維護保養的還可以啊,主要是性價比高啊,周邊有宵夜的地方,停車方便。
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Response from Property: 謝謝您的肯定和力薦,恭候您再次光臨,祝萬事順心~
Guest User
Deluxe Twin Room
Stayed in Jul 2025
Family
2 review
10/10
Outstanding
Posted on Aug 26, 2025
下次還會入住 停車方便 進出都便利 客房乾淨整潔舒適 健身房人不多 打了一會兒桌球
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Response from Property: 很高興您在咱們酒店度過了一段愉快的時光,感謝您對我們的支持與信任,期待您再次光臨~祝每天好心情。
jeansjeans
Deluxe Twin Room
Stayed in Apr 2025
Family
37 review
8.0/10
Very Good
Posted on May 3, 2025
我們51自駕出遊江陰,選擇的這家酒店,有免費的地下停車庫,房間乾淨衞生,衞生間裏還有浴缸,房間內也送了一個蘋果還有一包小零食。在船廠公園玩累了,回房間愜意的泡了一個澡,樓層在10樓,雖然靠馬路,但是隔音好,晚上睡覺沒有吵到我,窗簾很厚實,拉上後,天亮後光線也透不進來。 缺點,無線網絡網速特別慢,沒法看視頻,後來沒辦法,用自己流量刷的B站視頻。 我們是9點10分到的餐廳,已經沒有什麼吃的了,所有的小菜都沒有了,酸奶也沒有,白煮蛋還剩4個,和餐廳工作人員反應,説51酒店辦酒席,很多人,而且你們吃早飯來的太晚了,而且快結束了,所以菜沒有了,酸奶一會通知人給你拿過來。我們很好説話,後來早飯就吃了麪條和蛋炒飯。4個白煮蛋我們全部消滅了。 雖然有缺點,但是總體滿意度還行,10分,打個9分沒問題。
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Response from Property: 很幸運您能在這麼熱鬧的節日裏選擇入住我們酒店,此次入住沒能讓您十分滿意我們深感抱歉,感謝您的反饋,我們一定會積極提升軟件服務和硬件設備,盡最大努力為大家帶來更優質的服務。每一個熱情燦爛的笑容都是一個簡短的故事,感謝有您,祝生活愉快~
Anonymous User
Deluxe Twin Room
Stayed in Apr 2025
Family
2 review
10/10
Outstanding
Posted on May 4, 2025
這是江陰的老牌酒店,停車很方便。有入住水果,房間設施不全患者算新穎,但乾淨整潔。早餐在一樓,小餛飩紅湯麪分量十足。
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Response from Property: 一看您就是一個不吝嗇於讚美的人,感謝您的認可,期待下次光臨~
Guest User
Deluxe Queen Room
Stayed in Jun 2025
Business traveler
7 review
10/10
Outstanding
Posted on Jul 11, 2025
房間寬敞,乾淨,停車位很充足,服務熱情
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Response from Property: 歲月靜好 安暖相伴 新的一天祝您燦爛、盡歡、長安~
Anonymous User
Deluxe Queen Room
Stayed in Jun 2025
Solo traveler
17 review
10/10
Outstanding
Posted on Jul 26, 2025
好好好好好
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Response from Property: 您的認可讓我們倍感欣慰,期待再次為您服務~
Anonymous User
Deluxe Twin Room
Stayed in Jan 2025
Family
74 review
10/10
Outstanding
Posted on Feb 18, 2025
設施:設施很好,很用心,環境也不錯。 衞生:非常乾淨整潔,裝修也不錯,很喜歡。 服務:特別好,還送了小禮物,謝謝! 環境:乾淨整潔,不僅乾淨美觀,比較舒服。
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Response from Property: 承蒙喜歡 倍感榮幸!收到您的好評,心情如春天的花一般美好,生命因你而變得更加精彩……
Guest User
Deluxe Queen Room
Stayed in Apr 2025
Business traveler
4 review
10/10
Outstanding
Posted on May 20, 2025
都很滿意,住過多次,乾淨,舒心,方便
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Response from Property: 很榮幸又一次為您提供了舒心的入住體驗,感謝您的入住和力薦,恭候您再次光臨~