Chester Hotel Reviews

I recently stayed at this hotel and was very disappointed with my experience. The room size was extremely small and did not match the description of a “standard double room”—it felt more like a compact single. Additionally, the receptionist’s behavior was unprofessional and quite rude, which made the stay even more unpleasant. Overall, the service and facilities did not meet expectations. I would not recommend this hotel based on my experience…..25/05/2025.

I stayed there for two nights or three days and this is my experience: 1. Small rooms without any ventilation at all. Very suffocating and smelly. 2. You have to keep window open for ventilation, therefore no privacy. Even if you whisper, its audible the next door. 3. Even if you are staying on ground floor, there’s only one wc 🚽 that is in the basement. 4. One toilet for 10 rooms makes it nearly impossible to poop even after hours because its always occupied. 5. If you want to take a shower, you cannot find any place to put or hang your clothes in that bathroom. I had to put mine on 🚽. 6. There’s no concept of shower-gel in this hotel. You gotta use soap to take bath. 7. There’s no room-service at all. They don’t clean the room, change the sheets or provide any accessories until and unless requested. 8. Its supposed to be air conditioned but it wasn’t at all.

The hotel is well located for Victoria Station, the staff were friendly and the room was clean.

Never ever book this place; they are scammers. After I booke,d the check-in time kept changing. The parking was complete, I had meetings around, so I also had a parking ticket.

It’s good for a quick stay. Small room but got everything I need.

The booking states 2pm as check-in time and I planned my journey with that on arrival at past 2pm, the receptionist says checking is 3 pm and the room is yet to be clean. The room has a very small space.

Initially, I was a little skeptical of this hotel after reading the reviews. However, after coming and seeing it for myself, it wasn't as bad as I thought. It is in the best location for tourists. The main places for sightseeing are very close therefore easily accessible. There's an underground and coach station nearby, quite a few eateries too and some shops. Location: 10/10. The hotel itself. They provided shower gels and towels but some of the towels were stained. The shower door didn't close as it wouldn't move. It is also very squished. Not the biggest issue but the bed did not get made after I had spent the night. Also, there was quite a pungent, musty smell in the room. The fridge wasn't stocked up which was good for us as we bought a few sandwiches and drinks. Hotel: 1/10. Also, there is no free parking and you can't park outside unless you have a permit. I think it is free parking after 6pm but you would have to move your car by a certain time. 0/10 In conclusion, it is the best location if you're only stopping for a few nights. I enjoyed it as I wasn't in the hotel for long, just for getting ready and sleeping. Because I was out for most of the day, it didn't really affect me. If I were to come back to London, I would book this hotel again for the location.

The room was nice and good according to the price I paid.

The location was perfect but the room had a terrible smell

The hotel is located in a good area near shopping and restaurants. The hotel looks lovely from the outside and inside it's very cozy. The service is great just don't forget to bring your own amenities. In the shared bathroom you do not get anything so be aware. If you get the most cost effective room, there's no windows and the bathroom will be far, downstairs so possibly not friendly for the disabled. Walking distance from metro and the Victoria Station.

Good location, small and clean room. They provided iron and ironing board.

I enjoyed my stay at Chester would definitely lodge anytime am in London good amenities neatness and good service

Lovely quaint hotel,rooms were cosy beds were comfy and there was a fridge and fan in the room. Couldn’t ask for mor other than my booking said check in at 2 but when we got there the receptionist said 3 so had to wait around a bit.

Nice, clean, pleasant stay