Read genuine traveler ratings & reviews to find your perfect stay.
Posted onNov 30, 2024
Guest User
Our recent stay was truly exceptional, and a large part of that was due to the outstanding service provided by Song Likun, our host. From the moment we arrived, Song went above and beyond to ensure that every detail of our stay was perfect.
Their warm and professional demeanor made us feel welcome and valued throughout our visit. Song's attention to detail was remarkable, as they anticipated our needs before we even had to ask. Whether it was arranging special requests or providing insightful recommendations, Song's dedication to guest satisfaction was unparalleled.
What stood out the most was their genuine hospitality and the personal touches they added to our experience. It’s rare to encounter someone who takes such pride in their role, and Song is truly a credit to their team.
We wholeheartedly recommend staying here and will certainly return, thanks in large part to the exceptional service from Song Likun.
Show more
Price per night from:SAR 1,283
Posted onJan 2, 2025
Guest User
Facilities: Very complete, smart bathroom is very convenient, you can think of the needs, if you can have a makeup mirror, it would be better to put a trash can next to the mirror. There is also a tent in the parent-child room, and the small bed is very cute.
Hygienic: Every place visible to the naked eye is very clean, and the room that people can rest assured that there is no smell. I used to bring disposable bedding, but this time it was useless.
Environment: A few minutes drive from the scenic spot. The interior decoration is my favorite style.
Service: The pick-up service is thoughtful, the group communication is built in advance, the breakfast is rich and nutritious, because I don't want to live on the first floor, I upgraded the parent-child room on the second floor, and did not make up the difference.
Show more
Price per night from:SAR 130
Posted onFeb 16, 2026|Boutique Double Room
Guest UserStaying for two nights was so relaxing!
The lakeside hot spring tickets for two: Soaking in the hot springs at night was very atmospheric. We prepared our swimsuits beforehand; the hot springs have changing rooms, but we changed in our room, put on our robes, and headed over. Each hot spring had a water temperature display, and there were mugwort, carnation, and traditional Chinese medicine pools. After soaking for a while, we felt so comfortable, slightly sweaty, and warm all over. You should definitely try the hotel's casserole fish head.
Our butler service was very warm and attentive.
I personally think the hotel breakfast is on par with a five-star hotel. While it doesn't have as much variety as a five-star, it has everything you need. The room facilities are a bit dated.
We went to Nanshan Bamboo Sea. The package with a meal was the most cost-effective. A shuttle bus takes you to the entrance. You walk a bit, then take a one-way mini-train. You can either take the cable car to the mountaintop first or the ground cable car to the panda house first. Both the cable car and ground cable car tickets are round trip. If you're tired on the way back, just buy a one-way mini-train ticket. If you still have energy, you can walk, and you'll pass by the Little Goose Park to watch a show. The whole trip took about 4 hours. After leaving, we ate the meal included in the package – you can choose between a hot pot restaurant or a fish head restaurant. We chose hot pot, and the two pots were more than enough for two people. Parking was 15 for one visit.
Show more
Price per night from:SAR 258
Posted onFeb 26, 2026|2-bed Room
Kuaihuodemao
The room's decor rivals that of a luxury five-star hotel; the materials and craftsmanship are excellent, and it was impeccably clean. While the twin beds couldn't be pushed together, the sofa could comfortably accommodate one person, which was a plus. The Round Pavilion and Square Pavilion are only 80 meters apart and share common areas; considering the room rate, booking the Square Pavilion was a great choice. The breakfast was of good quality and very fresh; the egg pancakes, fish soup noodles, and tofu pudding were all made to order and served hot. Traveling after the holiday meant we had the hot springs private, as only two were open. Going in the evening was practically like having the entire place to ourselves. I suggest adding a screen to the entrance of the women's changing room. The butler, Xiao Guo, provided truly excellent service—attentive and professional, thinking of many details, making our stay safe and comfortable. With family and elderly members, and traveling off-peak, it was another perfect vacation experience!
Show more
Price per night from:SAR 3,497
Posted onApr 14, 2026
Guest User
The environment was pretty good, and it wasn't too crowded because of the rain. My child absolutely loved the hot springs, but I was surprised to find out that children's hot spring tickets weren't included in our package and we had to pay extra for anyone over 80cm tall. The facilities at the resort are quite spread out. The main building is close to the hot springs, but it's a three-minute walk to the shuttle bus for Songguo Park. If you're traveling with kids, staying at Songguo might be a better option. It probably would have been even better if the weather had cooperated. We didn't get to experience Songguo Park this time, so we'll have to go back again.
Show more
Price per night from:SAR 385
Posted onJan 30, 2026
Guest User
We stayed in a loft-style room with our child. The room was very spacious; even if two adults and two children stayed together, it wouldn't feel cramped at all. There was even a bag of building blocks in the room for the kids to play with. With the heater on, it was very warm both upstairs and downstairs. I've stayed in many family-friendly hotels with my child, and this one is definitely the best in terms of service. The staff were genuinely enthusiastic. Before check-in, the butler kept in touch with me about various activities, and the hotel kept bringing us things—drinks, fruit, afternoon tea, and a heartwarming bowl of porridge in the evening. We were already full just from the complimentary items! Li Rencui from the housekeeping department was very warm and attentive, even washing our child's clothes for us—we felt so bad! We hadn't made a reservation for afternoon tea, but the staff proactively arranged something for us. The staff member next to the hot pot pool was also very attentive, constantly reminding the children to check their feet for blisters if they soaked for too long. My child soaked for too long and refused to get out, resulting in wrinkles on their feet, and the staff member even thoughtfully found some band-aids for them. I would definitely recommend this hotel to all my friends bringing their children; it's like the Haidilao of the hotel world!
Show more
Price per night from:SAR 524
Posted onMar 17, 2024
DORISTAOO
My boyfriend and I celebrated our 10th anniversary together. We wanted to find a quiet place where we could spend the day alone. We compared many hotels on Ctrip and finally chose Hegu Village. After arriving at the B&B, I can only say that it completely met my initial expectations. It is located in a valley and has a kind of hidden beauty. Sitting under the eaves of the room and daydreaming, I felt like I could relax for the whole day and say goodbye to the hustle and bustle of the city. This feeling of returning to nature is great. The B&B service is also very considerate. The housekeeper will contact us in advance, set up a group, introduce the facilities of the B&B, and reserve meals. We ordered a set meal for 2 people, which was delicious and large in quantity. The breakfast was a set meal, which was also delicious. Before leaving, the housekeeper also gave me peanuts that they grew themselves~
Show more
Price per night from:SAR 500
Posted onNov 17, 2024|Qi Chi Courtyard Private Hot Spring Family Room [Terrace + Independent Private Hot Spring Pool]
Guest UserWe booked a private family room, and the housekeeper, Ms. Zhou, checked us in and took us to the guest room. The room has a large bed and a small bed. The bathing pool is in the yard. If you need to soak in the hot spring, just tell Ms. Zhou and she will happily come over and help fill the hot spring water. She is a very nice person. I really like her. No. I had to go to the public hot springs to soak with others, it was very comfortable. I also went to Nanshan Bamboo Sea. The air was very good. I had a very good accommodation experience this time. I will go there often in the future!
Show more
Price per night from:SAR 624
Posted onApr 18, 2025
Guest User
Food: Breakfast was varied, with western,asian and local. We had Dinner at the main buiding using ******* set menu and it was a good deal, as the 2 person deal is enough to feed 4 and tasted quite delicious.
Location: it is a resort so you are going to spend most of the time on the resort ground. We booked 3 day 2 night and the time was enough to explore everything. Nice scenery.
Amenities: only a few activities were covered in our package so it will depend on your package. The package was confusing and we didnt know exactly all the activities that were free or cost extra. The reception on check in should have explained all of this upon check in, but maybe they are not trained, or maybe because our accomadation at pinecone is considered 4 star so they used lower quality staff. All the free stuff are a bit lame and service was poor except for the craft lady who actually showed us a wechat app for the hotel where free activity voucher can be found. They outsourced the activity area so that is really poor decision as it hurts the brand image due to service levels. For hotel staff, thumbs up to the shuttle ladies, who you call to get from one place to another. They are prompt and speedy.
Service: check in staff was professional but not warm. As mentioned, the activity area is outsourced so most staff are cold and seemed rude, except for the craft lady who was actually decent. But considering this resort and the type of guest, i would consider this really bad.
Cleaniness: the room is very clean, a bit worn (see pics of wall), but it feels quite clean.
Show more
Price per night from:SAR 366
Posted onOct 7, 2025|Round View Green Shade Special King Room
Guest UserOur stay at Quchan Inner hotel was a wonderful experience, everything was top notch, staff were very friendly and helpful, room was amazing, hot springs super relaxing. The environment was beautiful, we enjoyed our stay so much, and would definitely recommend it! Special thanks to general manager Michael, he always made sure we have everything we need, and recommended visiting the gorgeous Fo Guang Shan Great Enlightenment Temple! We'd definitely come back here!
Show more
Price per night from:SAR 551