Read genuine traveler ratings & reviews to find your perfect stay.
Posted onFeb 16, 2026|Boutique Double Room
Guest UserStaying for two nights was so relaxing!
The lakeside hot spring tickets for two: Soaking in the hot springs at night was very atmospheric. We prepared our swimsuits beforehand; the hot springs have changing rooms, but we changed in our room, put on our robes, and headed over. Each hot spring had a water temperature display, and there were mugwort, carnation, and traditional Chinese medicine pools. After soaking for a while, we felt so comfortable, slightly sweaty, and warm all over. You should definitely try the hotel's casserole fish head.
Our butler service was very warm and attentive.
I personally think the hotel breakfast is on par with a five-star hotel. While it doesn't have as much variety as a five-star, it has everything you need. The room facilities are a bit dated.
We went to Nanshan Bamboo Sea. The package with a meal was the most cost-effective. A shuttle bus takes you to the entrance. You walk a bit, then take a one-way mini-train. You can either take the cable car to the mountaintop first or the ground cable car to the panda house first. Both the cable car and ground cable car tickets are round trip. If you're tired on the way back, just buy a one-way mini-train ticket. If you still have energy, you can walk, and you'll pass by the Little Goose Park to watch a show. The whole trip took about 4 hours. After leaving, we ate the meal included in the package – you can choose between a hot pot restaurant or a fish head restaurant. We chose hot pot, and the two pots were more than enough for two people. Parking was 15 for one visit.
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Price per night from:JPY 10,716
Posted onJul 28, 2026|2-bed Room With Lake View
Guest User
The lake view from the room is great, and while the facilities are a bit old, they are very clean. There are plenty of activities for all ages and seasons, making a three-day, two-night stay perfect. The hotel staff are all warm and polite and interact well with children. The hot springs are a highlight, with over thirty open, so it never feels crowded, and there are many staff members attending to them.
However, the Fisherman's Wharf restaurant was a huge disappointment. A la carte options are expensive, and the set menus are limited, too salty, and the bamboo shoots were tough and unappetizing. It's definitely not suitable for two adults and one child; the only decent thing on the set menu was a fried fish roll. Furthermore, the service was abysmal. No one greeted us upon entering, and after our meal, no one asked for feedback, offered a small snack, or called a shuttle. There was absolutely no service to speak of, a stark contrast to the Hong Kong-style restaurants we've experienced. My rating is for the hotel; if it were just for Fisherman's Wharf, I'd give it only one star for the ambiance.
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Price per night from:JPY 14,735
Posted onNov 17, 2024|Qi Chi Courtyard Private Hot Spring Family Room [Terrace + Independent Private Hot Spring Pool]
Guest UserWe booked a private family room, and the housekeeper, Ms. Zhou, checked us in and took us to the guest room. The room has a large bed and a small bed. The bathing pool is in the yard. If you need to soak in the hot spring, just tell Ms. Zhou and she will happily come over and help fill the hot spring water. She is a very nice person. I really like her. No. I had to go to the public hot springs to soak with others, it was very comfortable. I also went to Nanshan Bamboo Sea. The air was very good. I had a very good accommodation experience this time. I will go there often in the future!
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Price per night from:JPY 25,890
Posted onJul 10, 2026|Detached Private Hot Spring Villa (with Courtyard and Hot Spring Pool)
Guest UserWe love this place! The hotel rooms were exceptionally clean, well maintained, and very comfortable. The staff and personal butlers- 李雪梅 were warm, professional, and always willing to help. Any additional requests we had were handled promptly and thoughtfully, making the entire stay effortless and enjoyable.
The park itself is a beautifully designed destination inspired by traditional Chinese culture and the world of ancient martial arts and fantasy. The landscaping is stunning, with lush greenery and peaceful surroundings that make every corner feel picturesque. We were also pleasantly surprised by the quality of the food throughout the park—there were plenty of delicious dining options to enjoy.
This is a wonderful destination for families with children as well as anyone looking to experience a unique blend of nature, culture, and relaxation. We had an amazing time and would gladly recommend it to anyone planning a family getaway.
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Price per night from:JPY 16,559
Posted onDec 31, 2024|Deluxe Panorama Family Loft
Anonymous User
My girlfriends went on a trip and chose this pet-friendly hotel. The hotel has charging stations, which is very convenient for trams. The front desk saw that we were friends and brought pets with us, so they upgraded us to a suite. It is suitable for friends to chat, have dinner and play cards. It is very comfortable outside. The grass is a little yellow, but it should be greener and more beautiful in the spring. The disadvantage is that the food in the B&B tastes average, because there is nothing to eat around, so you can only eat it in the B&B. In addition, you should check whether the bath supplies in the room are before check-in. Yes, the toilet lid is a bit awkward, and the aging facilities need to be replaced in time. The front desk customer service has to deal with problems in multiple rooms, and sometimes it is too late or forgets, so it would be better to improve the service after check-in at the B&B, but overall it is still good. good
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Price per night from:JPY 17,252
Posted onMar 28, 2026
Guest User
The room was spacious and even had a small balcony. The facilities were a bit dated, and there was a slight leak under the sink. It was convenient to access the hot springs from the hotel, and we could even wear the hot spring loungewear back to the room, which was a thoughtful touch since our bathrobes were already wet. However, the auntie at the fruit counter in the hot spring's second-floor lounge area had a very bad attitude. Also, when I asked a waitress at the restaurant entrance about the heartwarming congee, she had no idea and I had to point to the sign for her. There's a serious lack of training there. On the bright side, the breakfast area was right next to the kids' play area, so adults could take turns eating while the kids played, which was great. The butler service was very attentive; they even reminded us daily not to miss breakfast and were very knowledgeable about attractions, which was very helpful. I especially want to praise the heartwarming congee served after the hot springs. It was made with freshly picked shepherd's purse from spring, which was incredibly comforting for a light hunger after a soak.
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Price per night from:JPY 14,850
Posted onApr 19, 2026
Guest User
Very unexpected, I didn’t have much expectation for the hotel, because it was a temporary reservation, but the first meal after coming to the hotel was the fish head soup booked at the hotel. There was no fishy smell at all. The umami was very soft and the roasted meat was extremely tender, which made my impression full. The next day I woke up and opened the curtains to a hill and lotus pond with a wide view. The real environment will be more refreshing than the photos.
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Price per night from:JPY 10,347
Posted onDec 8, 2025
melissa87
Great stay here, spacious rooms with lots of amenities. Having laundry self service room is good.
Staff are friendly and helpful especially 小唐.
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Price per night from:JPY 5,843
Posted onMay 6, 2024|Family Friendly Themed Suite
ericleehwa
There was a surprise when I stayed at Kaiyuan for the first time. When I checked in, the front desk thoughtfully upgraded us to the duplex parent-child room on the 3rd floor of the villa for free. Both adults and children were very satisfied. The children had a lot of fun in the parent-child room upstairs. After the rain, we took a walk in the hotel's 100-acre tea garden and the sparkling Swan Lake. An unexpected surprise happened again. Three ducklings chased us and played all the way. The children couldn't bear to part with them and clamored to take them home. Before leaving, the children reluctantly said they wanted to stay for another day, but they had to go to school and could only come next time!
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Price per night from:JPY 8,661
Posted onAug 20, 2025|Family Suite
Guest User
I traveled with my best friend, and the family room was pretty good. It had one 2-meter double bed and one 1.5-meter double bed, so we slept quite well. The location is right at a fork in the road; one direction leads to Nanshan Bamboo Sea, and the other to Yuquan Hot Spring, both just a few minutes' walk away. There's also a private kitchen on the first floor, and the food was quite good. The sunset photos I took at night were also beautiful.
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Price per night from:JPY 5,220